I bought one of these, actually it was the previous generation although very similar, back in 1993. I used it for various generations of Laptops, including the early 90's Laptops weighing in at over 5kg, and it survived incredably well. It took a great deal of punishment during its life, from being thrown into car boots, dropped, taken on and off flights etc. It was only in 2001 that I decided that it was beggining to get a bit ropey, and it was probably time to buy another. So I located Dicota from the label in the bag, to ask where the nearest stockist was. However I never got to find a new stockist, as when the lady on the phone heard it had suffered some minor damage during its 8 years she told me about the lifetime gaurantee, and asked where I wanted my new bag sent. (receipt long lost) I was staggered! I actually thought it was some sort of con, but no. All I had to do was to send them the old case and they sent me the new one by return. I really cannot give Dicota higher marks for customer services, as not only was the bag really great, but they offer me a free one when it gets worn out!