ACER Support stinks.
My Media Centre E300 worked fine for 3 months,
then the FREEVIEW TV card died. From 15th June, it went back SEVEN times, and I can still only see the 16QAM channels. They even tried to put in an analogue TV card, and pretend that is the correct specification for a E300. I sent the remote control, dongle, keybd, mouse, speakers, and cables in the initial shipment, because no one told me to only send the main unit, and they sent me just the cables back. Customer Service has said they will "e-mail the Tech Support Department" more than ten times, and nothing happens after three months of chasing. Dean tries to help, but is powerless. Ian avoids talking to me. Sara promises, but never calls back. Brenda will not even promise to do anything. Teresa demanded a very detailed list of what I sent, and then did not even log it. They claim to test the system for hours, but the Media Centre cannot even find a TV card when I switch it on when it came back once. The case now has dent in it, which coincided with a hard disk crash at their Repair centre, resulting in the hard disk being replaced. Dave and Jim talk sense. Giovanni can barely speak English, and gave me not just the wrong Returns number: he also forgot to tell me the contract number I needed to arrange the courier. He couldn't wait to put the phone down.