| Product: |
Acer Aspire L200 Living Center |
| Date: |
04.10.06 (447 review reads) |
| Rating: |
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Advantages: None
Disadvantages: Three months without the use of your PC
ACER Support stinks.
My Media Centre E300 worked fine for 3 months,
then the FREEVIEW TV card died. From 15th June, it went back SEVEN times, and I can still only see the 16QAM channels. They even tried to put in an analogue TV card, and pretend that is the correct specification for a E300. I sent the remote control, dongle, keybd, mouse, speakers, and cables in the initial shipment, because no one told me to only send the main unit, and they sent me just the cables back. Customer Service has said they will "e-mail the Tech Support Department" more than ten times, and nothing happens after three months of chasing. Dean tries to help, but is powerless. Ian avoids talking to me. Sara promises, but never calls back. Brenda will not even promise to do anything. Teresa demanded a very detailed list of what I sent, and then did not even log it. They claim to test the system for hours, but the Media Centre cannot even find a TV card when I switch it on when it came back once. The case now has dent in it, which coincided with a hard disk crash at their Repair centre, resulting in the hard disk being replaced. Dave and Jim talk sense. Giovanni can barely speak English, and gave me not just the wrong Returns number: he also forgot to tell me the contract number I needed to arrange the courier. He couldn't wait to put the phone down.
Summary: Incompentent paper pushers fob you off with non-sense
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Last comment:
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johnnycarrotheid - 04.10.06 Threaten them with the "Sale of Goods Act".
Anything sold has to do what it is supposed to for "a reasonable amount of time".
3 months is an unreasonable time for a PC to break so inform them you will get it back plus costs if you take them to small claims court anyway.
Then get your money and run. |
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