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I have been a Dell user since December 1998, having purchased the XPS R450 system after discussing my requirements with one of Dell's sales consultants, whom I might add was extremely helpful and very friendly. At the time of my purchase, this particular model was the very top of the range and cost just over £2,000. Due to the way in which Dell let you custom configure your system, I was able to select the following components and software: XPS R450 Pentium 2 (consisting of): 128Mb RAM 17.2Gb Hard Drive 3.5" Floppy Disk Drive DVD ROM Drive with hardware decoding 16Mb STB nVidia TNT Graphics Card Turtle Beach Montego II Sound Card 17" Ultrascan Monitor (made by Nokia) Altec Lansing ACS295 Subwoofer system US Robotics 56K - V90 Modem Microsoft IntelliPoint Mouse UK Slimline Keyboard Epson Stylus Color 640 Inkjet Printer Microsoft Windows 98 on CD-ROM Microsoft Office 97 Small Business Edition on CD-ROM I have since gone on to add: Agfa 1212U Scanner Entrega machub4U USB Hub Iomega ZIP 100 Drive I received the complete system less than a week after placing my order, it arrived in excellent condition as expected and everything was as specified on the packing list. I intend to replace my current system with a new model from the 8100 range. However, this time I will be making the purchase through their online ordering system, which will enable me to track my order online through the different stages of construction, testing, despatch and final delivery confirmation. In my time as a Dell owner, I have never experienced any kinds of fault with the hardware. Occasionally I have had the odd software conflicts, but this is expected with such wide varieties of software on offer from vendors. Due to the times when I have had to update certain drivers for the system because of software anomalies - Dell have kindly provided us with one of the best Web
sites for technical support. Apart from being able to update your drivers, you can find out virtually everything there is to know about the specifications of your system. I would heartily recommend the Dell experience to anyone, although as I write this article I find that several of my friends are quite judgmental of the fact that Dell systems seem over-priced. This is nonsense. Dell PC's offer exceptional value for money. In this life you get what you pay for, but with Dell you get a whole lot more!
I got my Dell a couple of years ago when it was a top of the range PC. The Dimension XPS R450 is a hard working machine with a great spec for a commercial machine. Unlike many companies, Dell do not bundle your PC with tons of stupid peripherals that are poor quality or useless. My Dimension XPS 450 came with a Epson Stylus 640 printer, and no Webcam or rubbish scanner which wouldn't have got used anyway. This system has 128MB RAM which is all you rewally need at the moment and although it only has a P2 450 processor it is more than fast enough to run any programs available at the moment. The 12.8 Gb Hard Disk has tons of space for the average home user and it comes with a Zip Drive to back up your work anyway. This system comes with a Toshiba DVD ROM which is great for entertainment. The only problem is that the speakers on this system could be better as they are only just powerful enough to listen to the DVD. I recently upgraded my system with a CD-RW and this has made the PC so much better. It is a great backup method and is great for music fans: you can record CDs and I use mine to save my MP3's onto CD to save disk space. The graphics with this PC are also fantastic with an ATI Rage Pro video card than runs games like Motocross Madness with incredible graphics. The sound card could probably be better but the speakers let it down anyway. I would reccomend this system to anyone looking for a quality second hand system. It still works great and will have a few years left in it. At under £500 it is a bargain.
I purchased this my first PC from DELL online in April 1998. The Dell Dimension XPS R400 had just been released and this was first purchase online at around £2000. I was able to order slight changes to the base specification without being penalised for having a bespoke PC system rather than a mass prepared one. The order fullfilment was easliy tracked online. I could tell at what stage the PC delivery was, Construction, Testing, Awaiting Dispatch and finally delivery. I upgraded the 3 year service with the first year onsite to 3 years onsite for the measily sum of £75, which would not even subscribe you to a PC magazine for the same period. I had problems with Windows 95 as I was new to the operating system, the telephone support offered was patient, expert without falling between these two stools. Later, I had a problem with the Microsoft Intellimouse. the problem was identified by the telephone support with the minimum of fuss and replacement was dispatched imediately for delivery the next day. I installed a CD-RW drive and after playing with the audio CD cable found this not to be working. Again, this was replaced with the minimum of fuss. Dell have a great deal of information about each system on their web-based support pages and you can download latest patches and drivers say for instance if you have upgraded the operating system to Windows 98 as I have. The Dell PC experience continues to be a positive one and I still have onsite support until April 2001. I have bought a Dell PC for my parents (70 & 74 years) and a friend has purchased a Dell PC on my recommendation with no regrets. I would recommend the 3 year onsite service as this is both great value for money and piece of mind when purchasing a new PC system. Although, the standard 'Collect and Return' service for the 2nd and 3rd years, supplied free with both new and factory outlet PCs, means you don't have to worry about shipping the PC
back yourself if you have a problem.
We have several Dell computers in our home, the main one being the XPS R450, witch is a P2 450 MHz machine. It has all the nice bits such as DVD, Zip drive 21" screen 10/100 baset ethernet and so on. Unfortunatly, all this hardware means that we can no longher add any more internal devices such as a TV card. Weve even had problems adding hardware such as BT's callscape 100, which continually conflicts whith the I/O ports, Weve tried phoning the Dell help Line on many occasions, but to be quite honest we would have done better to ask my 7 year old cousin. On another occasion, I was required to wipe the entire hard drive due to it being full of all sorts of rubbish, that u collect of a period of time. Theoretically you would think this would be a simple task. you just wipe the hard disk, stick in the Windows CD and reinstall the system. Let me first tell you that to do this, it took me 3 days. At first it appeared to install fine, but after 5 minutes use things started to conflict, and thre computer continually crashed. After a major struggle, I finally gave in to my better judgement and phoned Dell. After much arguement, I eventually found that the original software which is preinstalled by Dell is slightly different in comparison to the Windows CD that they provide you with. To solve this, they said they leave a hidden image of the system on the hard disk, so that when you want to reinstall it and u get probelems, they tell you to look for a file in dos, and to then type a command which starts the installation. What they failed to remember, is that when you do a proper wipe of the hard disk, ie formatting and everything, it gets rid of all files. This therefore was a totally useless exercise that wasted eevn more of my time. If you already have a Dell computer and need help from the help desk, all I can suggest is that you try to be patient and very persistant. All in All I would only recomend you buy a dell if you have a good background,
ie degree in computer design.