Dell XPS R400 (Dell Dimension XPS R Series)

Name: bigdoug

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Product:	Dell Dimension XPS R Series
Date:	15/07/00 (3990 review reads)
Rating:

Advantages: Great build, value and support

Disadvantages: Obsolesence as with all PCs

I purchased this my first PC from DELL online in April 1998. The Dell Dimension XPS R400 had just been released and this was first purchase online at around £2000.

I was able to order slight changes to the base specification without being penalised for having a bespoke PC system rather than a mass prepared one. The order fullfilment was easliy tracked online. I could tell at what stage the PC delivery was, Construction, Testing, Awaiting Dispatch and finally delivery.

I upgraded the 3 year service with the first year onsite to 3 years onsite for the measily sum of £75, which would not even subscribe you to a PC magazine for the same period. I had problems with Windows 95 as I was new to the operating system, the telephone support offered was patient, expert without falling between these two stools.

Later, I had a problem with the Microsoft Intellimouse. the problem was identified by the telephone support with the minimum of fuss and replacement was dispatched imediately for delivery the next day. I installed a CD-RW drive and after playing with the audio CD cable found this not to be working. Again, this was replaced with the minimum of fuss.

Dell have a great deal of information about each system on their web-based support pages and you can download latest patches and drivers say for instance if you have upgraded the operating system to Windows 98 as I have.

The Dell PC experience continues to be a positive one and I still have onsite support until April 2001. I have bought a Dell PC for my parents (70 & 74 years) and a friend has purchased a Dell PC on my recommendation with no regrets.

I would recommend the 3 year onsite service as this is both great value for money and piece of mind when purchasing a new PC system. Although, the standard 'Collect and Return' service for the 2nd and 3rd years, supplied free with both new and factory outlet PCs, means you don't have to worry about shipping the PC
back yourself if you have a problem.

Summary: