Product Type: Medion PC desktops
Newest Review: ... to Trading Standards office who have been advising me on the best way of reaching a solution to put an end to this complaint. They have s... more
Further chapter in the Medion saga - copy of my letter to Aldi - he didn't reply!!
Medion Akoya P34592
Member Name: lish33
Medion Akoya P34592
Date: 25/11/12, updated on 08/12/12 (109 review reads)
Advantages: good products when operating correctly
Disadvantages: customer service respond in parrot fashion from script!!
3rd May 2012
Mr Paul Foley
UK Managing Director
Aldi Head Office
Re: Faulty Medion Desktop Computer
I enclose correspondence between myself and Medion with assistance from your branch manager, Mr Andy Fazal, of Aldi, Castleford, West Yorkshire. It will explain fully my grievance that I am currently experiencing.
I have spoken to Trading Standards office who have been advising me on the best way of reaching a solution to put an end to this complaint. They have suggested the following alternatives:-
Aldi to replace or refund the faulty desktop;
Aldi to replace the desktop with a cash adjustment from me
I am sure you will appreciate my upset and frustration with a machine which has been repaired 4 times within 3 years, and that I do not have any faith in their repair service.
Having been a loyal customer of Aldi since it arrived in the UK, I feel that compensation and appreciation would be a solution to this problem.
I look forward to receiving a favourable reply.
Ps this is my second letter sent to you, it seem the first letter was ignored, this letter has been sent by registered mail on the advice of the office of fair trade, if you do not respond within seven working days I intend to take the complaint further to it's ultimate conclusion. Since this letter was sent to print,another desktop, the makers MEDION ELECTRICS has developed the same fault with the on off switch and i am unable to switch the computer off in fear that i will not be able use it Can anyone tell me if this constitutes a fire risk. I dare not even return it to MEDION for repair in case of the warranty situation and they make a charge for it.
Summary: Aldi & Medion have lost a good customer
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