Mesh computers - buy one and regret it (Mesh Elite Entertainer)

Member Name: mosley_m

Product:	Mesh Elite Entertainer
Date:	05/05/05 (549 review reads)
Rating:

Advantages: none

Disadvantages: rubbish equipment, appalling service, no refund

Back in December of last year I made the fatal mistake of buying a notebook (Ultima 15” Powerview 3GHz) from Mesh of London NW2 and have regretted it ever since. The purchase has left an unhappy trail of poor merchandise and service that continues to this day, 17 weeks later.

The notebook had a fault which meant it powered-off at random and without warning from the first time I used it, and the technical advice I received from Mesh was unhelpful. The replacement notebook did exactly the same thing. Every time I wanted to contact Mesh using any of a plethora of telephone numbers they provided, it would take me, on average, about 2 days of regular and mind-numbing attempts to get through. And even then there would be a good chance that I would be referred to a different number. The day I had arranged for delivery of the replacement notebook I received a telephone call from them telling me that they would not now be delivering that day – despite the fact that I had to take a day off work to be available. The replacement notebook had a different version of XP, with the incorrect COA sticker, which I couldn’t register with Microsoft. And finally, despite having returned the faulty replacement notebook on March 1st (maybe I should have waited and returned it on the more appropriate April1st), and despite unfulfilled promises from Mesh, they have still not refunded me.

Summary: