Having bought a Time Computer 3 years ago, I have had nothing but grief. Main complaints: 1. Their customer services is apauling (the customer services supervisor put the phone down on me). Under no circumstances should you buy the aftersales warranty - you might as well burn your money and spend several hours doing something you really hate to have the same effect as trying to deal with their aftersales team. 2. The equipment is very poor value for money. Their PCs are poorly built and use the very cheapest parts so that they are likely to cause problems. My PC became faulty very soon after purchase, and I had a series of very traumatic encounters with their support team and customer services department. As a point of interest I have just replaced this Time disaster with a very high spec Compaq PC for less than I paid for a three year return to base warranty with Time. I am very happy with this Compaq PC and have learned what a joy home computing can really be. I read the following link with interest (from one of the other reviews), and think you should check it out. http://www.pressbox.co.uk/Detailed/6544.html
Just thought I'd post this here for those considering purchasing a new PC in Ireland/UK - hopefully others won't make the same mistake we made. We ordered a Time Computers laptop from their store in Dublin nine weeks ago. The laptop seemed technically good, unfortunately we were unaware of Time's terrible customer service record. We paid a total of about E1800 for one of their AMD models - E170 cash and the balance on Mastercard. Initially, after 10 days, we rang asking when the laptop would be delivered. They couldn't tell us, but on 5 occasions promised to get back to us. They didn't. Then we try to ring only to find that the phone number is no longer in use. It seems they have suddenly closed their office in Dublin without notifying any of their customers. Their offices in UK had no interest and told us to contact the Belfast store. Belfast store then said we had to contact the (now closed) Dublin store. Contacting the UK again, they told us that we had not paid for it. We checked with the bank only to find that the order had gone through immediately on the date we ordered the laptop. Time amazingly found the order, but then told us that it had been filed incorrectly by the staff in the shop, and the order would have to be re-processed (after 5 weeks). At this stage we had clearly had enough, so we cancelled the order. We were told that we would get a refund within 7 days. 7 days passed, no credit card or cash refund. We rang again and were told that "we could not have been told 7 days", as it is always 28 days. We asked for written confirmation of the cancellation, but they refused. Well over 28 days have passed and we have received nothing from them - no CC refund, no cash, no letter, no phone call. Unfortunately we have had to resort to asking our bank to get a CC refund "by force". We will also have to take Time to the Small Claims Court here to get our E170 cash back, alo
ng with the E70 in phone calls to the UK (we have yet to receive a single call from them). I cannot believe that such a large company can behave in such an irresponsible manner. We paid them the money.. why should we spend a fortune on phone bills & be put through all this hassle just to get the product we've already paid for? I am thoroughly disgusted with the dishonesty and discourtesy of the staff whom we have dealt with so far. They have repeatedly passed us from office to office (international calls), where we've spent up to an hour on hold each time, only to find that nobody in that particular office we've called will take responsibility for the issue. If you're in any doubt, check UK consumer complaints list at: http://www.pressbox.co.uk/Detailed/6544.html Or just look through Google Groups for "time computers" and "complaint" or "avoid". My only advice is that you thoroughly not just your potential new PC's specification, but also the vendor's customer service record BEFORE making an order. I really wish we had done this.
Everyone wants the perfect PC, including myself, so after long hard debating I decided to buy a top of the range machine from Time. Now this certainly wasn’t cheap and I purchased it over a four year period!. As I was getting it over this time I was advised to take out an extended warranty, as the pushy sales woman told me" you don’t want to be paying for 4 years and end up spending more on repairs do you?". At the time this made sense to me as she quoted me that it would only work out at £2 per week and this didn’t seem a lot more really. However once I received my little piece of paper the amount £432 jumped out at me.... Why the hell did I do it?. Still no worries at least I would have a perfect computer for 4 years anyway or would I ??. Then there is the added incentives that if you want to upgrade then you only pay for the part and no fitting. hmmmmm. Now I finally accepted I'd made a major booboo here and thought well never mind it may be useful. Delivery came of my high tech system *hooray*, and then not so hooray, it crashed the first time I used it, fatal exceptions, errors, you name it, it did it!. On phoning I was told to reload and reload again each time it died. Time offered to take it back and repair it, they did and guess what it came back even worse than ever! More offers of repair, no thank you. I took it to an independent shop in my home town and found out the cause of the problems. 1. The software Time gave me and loaded it with was full of errors, and this included windows. 2. It was built very badly. He reloaded it for me using his own software and hey presto , a brilliant fully working computer, but wait a minute I paid £25 for this!. Now all ran smoothly into year 2 with no problems, then my DVD drive decides to die!. This I cannot afford to shell out for so over to you Time for my extende
d guarentee. I pack it off and send it back via the courier, three days later I receive a phone call from Time...... " sorry we are unable to repair your machine free of charge as it has been tampered with by a different computer firm”, meaning the one I used to reload it!. Now getting extremely aggravated I tell them why and that it has not been repaired by anyone else . Just reloaded. Now to cut a long story short, Time refused to replace my drive, I had my computer returned and a letter stating that my warranty was no longer valid. They had snaffled my £432 and I got nothing from them except a lot of stress. I did write to them twice after voicing my annoyances but they told me it clearly states in the small print I never remembered seeing that you are not allowed to have anyone but them even open the computer. So here is a little warning for you, either DO NOT bother with extended guarantees or if you do, make sure you always send it to them, even for the slightest hiccup. I learned the hard way and its an easy thing to do especially if you need your computer as much as I do and don’t fancy it being away for repairs as they told me it would be 3 to 4 week’s to repair and that swayed my decision to have it reloaded locally.... WHOOPS!. So unless you want to throw money at these Firms and get nothing in return follow my advice.
When I bought my Athlon 700 it was very good value to buy it from Time. The company charges about £40 for delivery which seems a bit extortionate and there was a small delay but the quality of the machine is excellent. I haven't had to test out the warranty so far (touch wood) but from what I've heard the customer service isn't quite as good. I would recommend Time either for a complete beginner or for someone that really knows what they're doing and knows how to fix problems. The PCs perfom well and are of very high specification in most areas. From my experience they are a very good company.
When I bought mine I was sure I was getting the best possible deal, with a CD/RW, Camera, printer and Scanner I thought it was the perfect package for me. And I was feeling really good untill I got it home. Then I found out how unstable it was. It has been constantly seizing up and crashing since then. I took it to be fixed (not by time cos I couldn't afford their £300 extra for a warranty) and the result was that the peripherals in the computer where not compatable with the AMD processer making it unstable. The only way to fix it was with a new processor (£200 and up!). Now, I realise that there is a difference between cheap and value for money.