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Tiny Professional Office Performance

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2 Reviews
  • Poor Customer Service
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      12.11.2003 03:18
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      • "Poor Customer Service"

      Tiny, as you may well know, is (or was) a computer company, now bought out by Time. Our last computer was bought from tiny. Tiny computer, BIG mistake. Firstly, we bought a computer from them with a scanner and printer as a package. I wasn't the one buying it, but it was well over the average price of a computer of that spec. It had a Pentium 3 processor. Shortly after buying our computer, a friend said they had bought a Tiny computer and had had nothing but problems. Discarding it as a one-off instance, I was still happy with the computer that we had. My excitement at the new computer faded about as quickly as daylight on a winter evening. We soon had nothing but problems. For a start, Explorer wouldn't install properly. It would continually refuse to load. We also got several errors that disabled literally EVERY programme. When we rung up for assistance, we were told that fixing it would invlove using MSDOS but (get this) they wouldn't help us, incase it went wrong! Very well, I used a friends computer to search the internet for a solution and did it myself. Thanks a lot, Tiny. Since then, it seems we have NEVER had everything working. Something has ALWAYS gone wrong. The keyboard changed settings for no reason, the hard disk actually broke at one point (we had to send off the computer to have the disk replaced). In short, Tiny computers have been nothing but hassle and grief. In fairness, when it did work, it was great. We could make full use of the MS Work Suite, internet and media features. Shame it never lasted. The scanner actually never worked at all - it just wouldn't acknowledge that our make of scanner existed, even though it was supplied with the computer. Great. So there we have it. Thats my experience with Tiny and unfortunately, I'm not the only one who thinks that the company is about as useful as a hairdryer in the middle of the desert.

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      18.12.2002 04:31
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      I have just received a phonecall from 'TIME COMPUTERS'. I purchased a P C package a year ago after much deliberation as to where to get it from, and eventually chose 'TINY'. Since Time bought them out, as I thought, I was under the understanding that any warranty purchased from TINY would be honoured by TIME. I am still not entirely sure as to why the woman actually contacted me in the first place. Any questions which I continued to ask I was told she couldn't answer or didn't know. She did however inform me that all TIME actually did was purchase TINY's name! 'They are in fact being so generous as to honour SOME parts of the warranty but not others parts, also they are not actually liable to do so.' After paying £300 for the priviledge of thinking that I would have any faulty or malfuctioning equipment replaced or put right I now find that I probably won't. Now I recall why I didn't buy from TIME in the first place. They had useless staff in their stores that did not know what they were talking about and the computers were overpriced. I am quickly putting this information on here for the benefit of others in the same situation so that if they too are unaware of the circumstances then they can contact TIME and find out what is going on. I shall endevour to contact them myself and update this as soon as I have any more information. I shall also update and include my opinion of the pc itself but I felt it important to include this as quick as possible so others can act too. Good luck everyone and give them hell, I shall be. The contact number they gave me is: 0870 830 3288.

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