Took out Essential Cover online for a puppy, when i took out the policy nothing came up online saying that you couldnt make a claim within the first 14 days of taking out the policy, even thought they take you money straight away. Puppy broke leg, thinking all is well with direct line (CON Artists) and gets £1500 vet bill and £3,000 opperation bill. Wont ever use them again, you dont take out car insurance and not covered the first 14 days so why with pet insurance..... absolute robbing ...  Read the complete review

We always used to use Pet Insurance for our cats and were loyal to Pet Plan, one of the leading Pet Insurance providers for many years. However following the death of our cat (at the time) and a visit to the vets with our dog, we decided to take out a pet insurance policy on our dog. Doing price and quality comparisons between Pet Plan and other Pet Insurance providers, soon made us realise we were paying well over the odds with Pet Plan, despite their excellent services. In the end we decided to go with Direct Line for our preferred provider and this is our experience so far. Getting started was easy as we already had a motor insurance with Direct ...  Read the complete review

I have grew up with dogs all my life and my parents never had pet insurance for them. I witnessed them having to struggle to find the money when one of them needed life saving treatment. Because of this when I got my own dog I decided to get the insurance for her, especially as she is a boxer and after researching them found they were prone to serious illnesses. I researched many insurance companies and found Direct Line had the cover that we wanted for our dog and was also the cheapest out there that I could find at only £14.50 per month. I filled in the form online which was nice and simple, paid my first instalment and instantly my dog ...  Read the complete review

I have recently been toying with the idea of taking out pet insurance as it's one of those catch 22 situations where you stop to wonder if the worst should happen. Of course we all hope it doesn't but for peace of mind I decided to take the plunge. The insurance policy I chose was with direct line as it's a name which appears many times on television adverts and this along with the competitive price, made my mind up for me. Thankfully having never done anything like this before, I was relieved to see that this would not be too much of a lengthy process. The application itself was fairly easy to do as the options and information was presented in a clear concise ...  Read the complete review

I took out insurance with direct line and every year it increased until we was paying £26.90 monthly - we only ever claimed for a small amount when my dog was diagnosed with a heart murmer. In May he stopped eating and drinking and we had to rush him to the out of hours vets. He had to be put to sleep 2 days later as there was nothing they could do. It took Direct Line 9 weeks to send a cheque They have deducted £104 from the hospital fees as £35 is apparently reasonable per £24 hours - it doesnt state this in their policy but they said I was told this over the phone a few months earlier when I rang for a claim form for his heart murmer Basically if ...  Read the complete review