I've been paying the delightful people at E&L something in the vicinity of £10 per month for most of the years since i got my moggy- coming up ten now. You do the math, that's a lot of money. Oh all right I'll do it for you - best part of £1,200. Until last year, i never claimed. As my girl is a house cat (before i get mails accusing me of cruelty, she was a rescue and had been inside her whole life until i got her. Opening the door to anything other than the hottest of sunny days gets met with an "are you trying to kill me?" look and rapid disappearance) she was never likely to get into the sort of accidents that tend to run up big medical ...  Read the complete review

I found E & L pet insurance on the web, when I first got my cats and it was quite cheap so I took out a policy for both of them separately. At first this policy was fine, but it was after it was renewed that they started to get annoying. They added some sort of extra charge to both policies, that I didn't ask for and didn't give my permission, but it was written in the tiny small print of the renewal. I then cancelled both policies and still paid for a couple of months after wards even though they had sent letters saying they policies were cancelled. I called and asked them to refund the money and they did so back into the bank. I ...  Read the complete review

My 5 year old Bedlington Terrier developed a small lump near her paw in July this year. Since then she has undergone a biopsy which indicated that it was a mast cell tumor needing an intensive course of steroid treatment to shrink the tumor enough to remove it surgically, a major operation to remove it, and then a full biopsy of the tumor, which indicated further treatment was required. She was referred to the University of Liverpool Small Animal Hospital where she received three sessions of radiotherapy per week for four weeks and simultaneous chemotherapy treatment, weekly for four weeks and now fortnightly with three further treatments left to complete the course. ...  Read the complete review

When our little Rag |Doll kitten Arthur was taken ill, hospitalised and died we incurred a very heavy bill - £3500+. Only at the point of having to claim did I look up reviews of E&L/Pet-Insurance and I was deeply worried to hear of the bad experiences of others, and therefore what might lie ahead for me. Being a Citizens Advice Bureau Advisor I therefore used advice which we give others, namely keep a phone log with dates, times & names and a record of all correspondence. I am very pleased to report that my experience of E&L's processes and Customer Service has been first rate and although inevitably there is a bit of a delay on cheques of this ...  Read the complete review