by Karen Lumsden - written on 31/12/12
I have recently submitted a claim after an operation was carried out on our 8 year old staff and e&l are refusing to pay out due to the fact that they are treating it as a previous condition! Our vet saw our staff at the beginning of this year and was not worried about her nor was she unwell but they are using that visit as their way of not paying! The emails were badly worded and the people on the phone were rude to say the least, talking over me various times! I will be sending them a strongly worded complaints letter and if I do not receive any joy out of them then I will be sending my complaint to the ombasmund! The long and short of it is steer well clear of this insurance company, they just want your money!!!!!!!
by Sarah Calder - written on 07/12/12
My 5 year old Bedlington Terrier developed a small lump near her paw in July this year. Since then she has undergone a biopsy which indicated that it was a mast cell tumor needing an intensive course of steroid treatment to shrink the tumor enough to remove it surgically, a major operation to remove it, and then a full biopsy of the ... Read the complete review
by Petlover - written on 06/10/12
Had my 2 cats insured with this companyand they put me through the mill just to payfor a blood test for one of my cats. Would only pay£70 of the £180 vets bill and sneakily doubled my petInsurance direct debit from £20 to £43 a monthwithout telling me. So I have paid insurancefor what exactly. Plus they are extremely rude. I have fired them now but recommendyou find a better insurer for your beloved pets!
by Paul - written on 20/02/12
They've just refused my claim because while it was locked up in a locked garage:"Any insured bicycle left unattended for more than 12 hours away from home" isn't covered.They were really pleased with themselves as they told me.I strongly recommend you read their small print - my policy wasn't worth the paper it was written on - there were plenty of other tricks and loopholes.
by - written on 08/08/11
I've been with E+L for around 4 years, insuring 2 pedigree cats. I have made a couple of claims during that time and I must admit it was difficult and time consuming trying to get E+L to actually pay out.The correspondance e-mails are very badly written and are very difficult to interpret which meant I usually had to ring them to actually make any sense of them. The claims department staff were rarely very interested with any claim issues. Most vets won't deal with E+L directly either which means you will always have to pay for the vet fees first and just hope you get reimbursed. I have changed to Pet Plan which are recommended by most veterinary practices.It is well worth paying a little more money for your policy, in the long run you will save money.
by - written on 01/01/11 (Useful, 346 readings)
When our little Rag |Doll kitten Arthur was taken ill, hospitalised and died we incurred a very heavy bill - £3500+. Only at the point of having to claim did I look up reviews of E&L/Pet-Insurance and I was deeply worried to hear of the bad experiences of others, and therefore what might lie ahead for me. Being a Citizens ... Read the complete review
by - written on 22/03/10 (Very useful, 300 readings)
I found E & L pet insurance on the web, when I first got my cats and it was quite cheap so I took out a policy for both of them separately. At first this policy was fine, but it was after it was renewed that they started to get annoying. They added some sort of extra charge to both policies, that I didn't ask for and ... Read the complete review
by - written on 03/06/09 (Very useful, 988 readings)
I've been paying the delightful people at E&L something in the vicinity of £10 per month for most of the years since i got my moggy- coming up ten now. You do the math, that's a lot of money. Oh all right I'll do it for you - best part of £1,200. Until last year, i never claimed. As my girl is a house cat (before i get ... Read the complete review