Raving Fans: Revolutionary Approach to Customer Service - Kenneth H. Blanchard
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 Raving Fans: Revolutionary Approach to Customer Service - Kenneth H. Blanchard
 Raving Fans: Revolutionary Approach to Customer Service - Kenneth H. Blanchard ... published 1998-06-15 by HarperCollins BusinessNewest Review: ... no distinct chapters, although there are a few natural breaks in the narrative. It is in fairly large type with large ... more ... margins, and can easily be read, at medium pace, in around an hour and a half. There is a new edition with a revised cover currently available from Amazon.co.uk for £5.00 (reduced from its £6.99 RRP). Having flicked through the new paperback in Waterstones recently, the contents seem to be the same.
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THE PERSPECTIVE
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The book opens with a foreword by a successful businessman - Harvey MacKay, author of "How to Swim with Sharks Without Being Eaten Alive" - and sets the tone for the rest of...more |
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Price Comparison for Raving Fans: Revolutionary Approach to Custom...
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Raving Fans: A Revolutionary Approach toCustomer Service
Edition: Abridged, Audio CD, Random House Audio Last Update 09.11.2009 05:40
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£ 9.48 |
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Raving Fans: Revolutionary Approach toCustomer Service (The One M ...
Pages: 160, Paperback, HarperCollins Business Last Update 09.11.2009 05:40
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£ 4.50 |
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Read Reviews for Raving Fans: Revolutionary App...
Raving Fans: Revolutionary Approach to Customer Service - Kenneth H. Blanchard: Creating "Raving Fans" - Simple to Understand - Much Harder ... (1346 words)
by - written on 01/06/09 (Very useful, 84 readings)
Rating:
~~~~~~~~~~ INTRODUCTION ~~~~~~~~~~ I have my father to thank for a deeply instilled appreciation and understanding of customer service. As an expert dry cleaner, he has been serving his local community for many years. He established his first cleaning business in New York, attending to a very demanding and exacting customer base for 20 years, before moving to London in 1999 and continuing that tradition in Wimbledon. He was never the cheapest dry cleaner in the neighbourhood, but his award-winning attention to detail and quality of service was second to none. From the age of twelve, I was drafted in on Saturday mornings to help out at the ... Read the complete review
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