Customer Service Adviser

For almost two years I was a Customer Service Adviser at top UK fashion store, Dorothy Perkins. I was in sixth form at the time, so only did a few days a week, but feel that my length of stay in that employment taught me exactly what working as a customer adviser is about. The most important thing you need to do is in the title of the job: Customer Service! It's important to keep the customer happy, and if that is out of your control, to calm them down and give them what they want. The amount of times I had a customer who demanded a refund because the dress they purchased didn't fit, who were rude, obnoxious, and indignant despite the fact that it is their ...  Read the complete review

So you need to speak to a company. You call them-press lots of buttons and get through to Tech Support. You're talking to a call centre-right ? Well no sometimes you're not. Some of the largest companies actually have advisors working from home. To the unware customer it makes little difference -or so they think but in my opinion it's a really good thing for the customers as you have happier and better motivated staff. I know I'm one of them ! I first came across my job on the internet-someone had posted that he thought he'd actually found a real work at home job that wasn't a scam . I admit I was skeptical but the company concerned was a household ...  Read the complete review

I've worked in Customer Services for nearly 3 years now. I got critisised for leaving my old job as an assistant manager to coming to this job and "dumbing myself down" to work in this type of job, but I have to say I am better paid in my current job and the perks are better as well. So for a "dumb" job, it certainly does ok for me! Although I use the term Customer Services in the place where I work there is Customer Service advisors, but I am actually a Technical Support advisor, but it is still the same idea. So I deal with problems and faults with Broadband and Television, which can be a tough job and not for everyone. So many people say ...  Read the complete review

"Hello, my name is Laura, how may I help you?" I don't think anyone really plans to end up in customer service. How many little boys and girls do you know who say "When I grow up I want to listen to people shout at me about their bills?" But it's an entry level job, one that you don't need too many qualifications for, and one that sometimes doesn't have such a lengthy interview process. That means that sometimes, whether you intended to or not, you might just find yourself applying to it because you need the money and it's the best thing available to you at that point. So what do you need to know before taking the plunge into ...  Read the complete review

For the past four years i have been a Customer Service advisor/ assistant on the desk of a busy retail store. This is not the same type of customer service that the other reviews in this section refer to, but it is another career in the same vein as call centres: I deal with complaints, compliments and returns, and it is not the easiest job in the world, but i really enjoy it! (Yes I am sadistic!) I'm a student, but throughout my degree i've worked part-time in a very busy store. Because there are always large queues at the cash registers, the store needs a separate desk to deal with the returns of clothes, and any other problems the customers may have. ...  Read the complete review