So you need to speak to a company. You call them-press lots of buttons and get through to Tech Support. You're talking to a call centre-right ? Well no sometimes you're not. Some of the largest companies actually have advisors working from home. To the unware customer it makes little difference -or so they think but in my opinion it's a really good thing for the customers as you have happier and better motivated staff. I know I'm one of them ! I first came across my job on the internet-someone had posted that he thought he'd actually found a real work at home job that wasn't a scam . I admit I was skeptical but the company concerned was a household ...  Read the complete review

I've worked in Customer Services for nearly 3 years now. I got critisised for leaving my old job as an assistant manager to coming to this job and "dumbing myself down" to work in this type of job, but I have to say I am better paid in my current job and the perks are better as well. So for a "dumb" job, it certainly does ok for me! Although I use the term Customer Services in the place where I work there is Customer Service advisors, but I am actually a Technical Support advisor, but it is still the same idea. So I deal with problems and faults with Broadband and Television, which can be a tough job and not for everyone. So many people say ...  Read the complete review

For the past four years i have been a Customer Service advisor/ assistant on the desk of a busy retail store. This is not the same type of customer service that the other reviews in this section refer to, but it is another career in the same vein as call centres: I deal with complaints, compliments and returns, and it is not the easiest job in the world, but i really enjoy it! (Yes I am sadistic!) I'm a student, but throughout my degree i've worked part-time in a very busy store. Because there are always large queues at the cash registers, the store needs a separate desk to deal with the returns of clothes, and any other problems the customers may have. ...  Read the complete review

As I work in a supermarket I have had to deal with many customers and their problems. So I thought I would write a review on how to get good customer service. 1. Speak to the right person; ask to speak to the department manager or the duty manager, its no good complaining to someone who can’t sort it out anyway and you’ll only end up explaining it more than once. 2. Remain calm, ranting and raving will get you nowhere, 3. It is also really frustrating trying to explain something to a customer, when they wont let you finish a sentence. Allow the staff to say what they want to say without interruption. Hear them out and then ...  Read the complete review

No phone to hide behind. Not just an uninterested voice that appears after 5 menus asking you to push this number or that. No. Customer Services at a holiday centre is a different world. Face to face with the guest, how do you deal with them all; timid, arrogant, brash, downright rude.........every day of the week. 5 years of this particular area (Butlins in this case) has given me some interesting experiences. The Customer is always right. WRONG!!! An old adage perhaps but fatal if you adopt this attitude. The customer is never wrong! Slight difference. They may have been misinformed, misunderstood or misinterpreted ...  Read the complete review