by - written on 27/01/09, updated on 13/03/13 (Very useful, 181 readings)
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So you need to speak to a company. You call them-press lots of buttons and get through to Tech Support. You're talking to a call centre-right ? Well no sometimes you're not. Some of the largest companies actually have advisors working from home. To the unware customer it makes little difference -or so they think but in my opinion ... Read the complete review
by - written on 02/12/08 (Very useful, 191 readings)
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I've worked in Customer Services for nearly 3 years now. I got critisised for leaving my old job as an assistant manager to coming to this job and "dumbing myself down" to work in this type of job, but I have to say I am better paid in my current job and the perks are better as well. So for a "dumb" job, it certainly ... Read the complete review
by - written on 29/03/04, updated on 29/03/04 (Very useful, 486 readings)
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For the past four years i have been a Customer Service advisor/ assistant on the desk of a busy retail store. This is not the same type of customer service that the other reviews in this section refer to, but it is another career in the same vein as call centres: I deal with complaints, compliments and returns, and it is not the easiest ... Read the complete review
by - written on 16/03/03, updated on 16/03/03 (Very useful, 1144 readings)
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As I work in a supermarket I have had to deal with many customers and their problems. So I thought I would write a review on how to get good customer service. 1. Speak to the right person; ask to speak to the department manager or the duty manager, its no good complaining to someone who can’t sort it out anyway ... Read the complete review
by - written on 13/03/03, updated on 13/03/03 (Very useful, 874 readings)
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No phone to hide behind. Not just an uninterested voice that appears after 5 menus asking you to push this number or that. No. Customer Services at a holiday centre is a different world. Face to face with the guest, how do you deal with them all; timid, arrogant, brash, downright rude.........every day of the week. 5 ... Read the complete review
One of the most thankless jobs around. (1428 words)by - written on 28/01/02, updated on 07/08/02 (Very useful, 597 readings)
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Customer Services - don't you just love them? You sit on hold for 20 minutes then find yourself in another queue for a different department after the first person has told you that they can't help! The explanations are generally half-baked and useless and the solutions are usually below par. You think to yourself that it is ... Read the complete review
