Customer Service Adviser Reviews

For almost two years I was a Customer Service Adviser at top UK fashion store, Dorothy Perkins. I was in sixth form at the time, so only did a few days a week, but feel that my length of stay in that employment taught me exactly what working as a customer adviser is about. The most important thing you need to do is in the title of the ...  Read the complete review

So you need to speak to a company. You call them-press lots of buttons and get through to Tech Support. You're talking to a call centre-right ? Well no sometimes you're not. Some of the largest companies actually have advisors working from home. To the unware customer it makes little difference -or so they think but in my opinion it's a ...  Read the complete review

I've worked in Customer Services for nearly 3 years now. I got critisised for leaving my old job as an assistant manager to coming to this job and "dumbing myself down" to work in this type of job, but I have to say I am better paid in my current job and the perks are better as well. So for a "dumb" job, it certainly does ok ...  Read the complete review

"Hello, my name is Laura, how may I help you?" I don't think anyone really plans to end up in customer service. How many little boys and girls do you know who say "When I grow up I want to listen to people shout at me about their bills?" But it's an entry level job, one that you don't need too many qualifications ...  Read the complete review

For the past four years i have been a Customer Service advisor/ assistant on the desk of a busy retail store. This is not the same type of customer service that the other reviews in this section refer to, but it is another career in the same vein as call centres: I deal with complaints, compliments and returns, and it is not the easiest job in the ...  Read the complete review

As I work in a supermarket I have had to deal with many customers and their problems. So I thought I would write a review on how to get good customer service. 1. Speak to the right person; ask to speak to the department manager or the duty manager, its no good complaining to someone who can’t sort it out anyway and ...  Read the complete review

No phone to hide behind. Not just an uninterested voice that appears after 5 menus asking you to push this number or that. No. Customer Services at a holiday centre is a different world. Face to face with the guest, how do you deal with them all; timid, arrogant, brash, downright rude.........every day of the week. 5 years of ...  Read the complete review

Customer Services - don't you just love them? You sit on hold for 20 minutes then find yourself in another queue for a different department after the first person has told you that they can't help! The explanations are generally half-baked and useless and the solutions are usually below par. You think to yourself that it is not worth ...  Read the complete review

I would imagine that any business that has customers will have some sort of customer service area, whether or not they call it that. Since I work in retail related customer service though, that’s the area on which this is based. Anyway, a typical working day in the life of, well, me. 8.50 am : Arrival + Set up ...  Read the complete review