“ Address: Alcester Road / Hollywood, Wythall / Birmingham B47 5HA „
Just come back from first visit and can safely say will not be eating here again..cold food, limp salad,wrong food,freezing corn sizzler not sizzling ..no waitress to complain to so told bar staff who said she would speak to manager nothing was done in fairness to barmaid she was pleasant I'd say overworked and underpaid..will not be visiting again
Today I was served the wrong meal and they wouldn't even consider that perhaps they had made a mistake. It had to be my fault for ordering chicken when I meant scampi. I don't eat chicken but they knew best. After much debate they agreed to order me some scampi to go with my by now very cold chips and steak. I walked out. On the same day whilst waiting for the manager, the server asked my wife if her meal was OK. She replied that it was apart from the black hair under the gammon. (we both have brown hair). On hearing about this the manager offered her a free pudding. My wife refused. Will never visit this dump again.
Since Xmas the meals have been terrible. I complained. Got ignored. Complained about my complaint. Got promised vouchers that never arrived and was told to phone before visiting to ensure good service. Should it not be good service to everyone anyone. Would not go back
Charlotte Higson couldnt run a bath
Located on the Alcester Road, Hollywood in Wythall near the "official" border of Birmingham The Pack Horse is a pub I used to often visit on my way home from work
Inside the Pub
Entering The Pack Horse through the main entrance doors brought us into a large room which I instantly noticed had quite a lot of bright flashing gambling machines. Next I noticed that the bar was directly in front of us and quite large. The rest of the room consists of a large open standing area in front of the bar with various tables and chairs spread out around this area. The floor is carpeted in what I would describe as a traditional pub carpet, quite dark and heavily patterned. The decor in the pub consists of the large wooden beams running along the ceiling and masses of pub and alcohol memorabilia.
As I mentioned earlier this pub used to be a stop off on my way home from work, it was usually a Friday evening when I would meet up with my friend, also called Lou, as she lived nearby so this was quite convenient. After 9 hours standing at work operating a print press we almost always chose to sit down and simply chill out here. We had a tendency to sit to the left of the bar area where we could look out the window to the nice countryside view. The chairs here are traditional wooden chairs with a padded seat, I always found them to be nice and comfortable. The Pack Horse offers a nice wide range of drinks including the usual lagers, bitters, alcopops, spirits and soft drinks as well as a few local ales.
As I was usually visiting here on my way home from work I only ever drank Coke as I had to drive back to Sutton Coldfield afterwards. My Coke usually cost around the £2 mark, although I cannot remember exactly as I've been to quite a lot of pubs ;) Being a big fan of Blue WKD, Lou would almost always have this or a Cheeky Vimto (Blue WKD with Port) From memory, her WKD cost around the £3 mark and a Cheeky Vimto was just under £4.
The staff in The Pack Horse are always friendly and polite and at the same time they give a very professional image with their service which I think is really nice, I do enjoy being called a lady from time to time! The atmosphere in the pub was always really nice and the other customers consisted mainly of locals and on the odd occasion some of the local farmers which always made me smile.
The Pack Horse is part of the Sizzling chain of pubs and offers a rather nice looking food menu including an All Day Breakfast, various fish and chicken dishes, burgers and pasta dishes. As our visits to the pub were mainly for after work drinks and catch ups I never ate any of the meals here, however we did once order a starter of Garlic Bread to munch on while we chatted.
We placed our Garlic Bread order at the bar when we ordered our drinks. We needed to give the barman our table number and we were told there would be about a 20 minute wait, but in actual fact we only waited around 10 minutes. The Garlic Bread cost us £1.50 for 3 pieces and when it arrived it looked delicious. I had one piece and Lou had the other two. My piece was cooked really nice, one edge was a little burnt but nothing major, the garlic flavouring was quite strong but not too overpowering and all in all it was nice but we both agreed that we should have ordered it with cheese instead.
The other food items are also priced reasonably with most of the main meals like burgers and chicken dishes being priced around the £4-£5 mark and steak or speciality meals are slightly more at around the £8-£12 mark. I haven't tried the main meals here, but if the garlic bread is anything to go by then I would quite happily eat here if the occasion arose.
The Pack Horse toilets were always pretty clean at the times of our visit and they always had ample toilet roll with spare ones stacked on the back of the toilets themselves. The sink area was always clean with bins provided for paper towels or hand dryers if you prefer, but I always found these to be way too slow!
Personally, I am not a smoker. However for those of you who are there is a good sized patio area at the front of the pub which has a few wooden picnic style tables and benches and umbrellas for shade in the summer. This area has always looked pretty empty every time we visited so you should be able to find space out here.
With regards to wheelchairs and pushchairs The Pack Horse is good, the entrance is level with the car park area, there is a slight kerb to go up but this does have dropped areas in it at various points and once inside the pub everything is on one level.
Location and Car Parking
The Pack Horse has a large car park. It is free to park here but be aware that it is also quite awkward and the spaces are quite tight. I also found on many occasions that I caught my wheels on the kerb on the way in and out of the entrance to the car park as it is quite narrow and turning into it from the country lane didn't really allow too much room for swinging in.
While the pub is located on Alcester Road the car park entrance is located on Pack Horse Lane which is the little side road directly next to the pub. If you come from Birmingham direction then Pack Horse Lane will be on your right just before you reach the pub.
Overall I would recommend this pub, I enjoyed going here for Friday afternoon / evening chill out drinks with Lou. The atmosphere is nice and relaxed and in the winter months it felt rather nice and cozy to sit in here and watch the cold outside world. We have always received a friendly service here and the staff are always friendly and polite.
Thanks for reading :)