In the last year I have visited The Beagle, Suffolk, the Crown off the A12 in Essex. the Running Mare in Chelmsford, and the one at Beachy Head. My first visit to the Beagle was OK. My visit to the Crown was OK, mind you it was empty when we arrived. Then things went seriously downhill. After a 50 minute wait for food at the Running Mare it had still not arrived. There were about 10 people in there including us. "We're just plating it up" was the excuse (never heard that one before). It took over an hour for it to arrive and pretty disappointing the food was. The next visit was to Beach Head. Although only half full, there were few staff to be seen. We had to clear the table ourselves and find some cutlery. Again the food was disappointing. This food is not Cordon Bleu but it seemingly stretched the ability of the cook. Now back to the Beagle. "Have you booked?" we were asked. And there was just something about the tone of his voice that made me think. Again it was not full but we still had to wait about 50 minutes for food to arrive. I bolted my starter down, I was hungry. Someone else with me had the same starter but was more investigative than me. One ingredient was missing but worse was to come. Lettuce had mould on it. It also had some kind of moisture on it unreleted to the dish. She also found a small white object that we couldn't identify. It didnt smell nice. We complained and the waiter immedietly said he would take it off the bill and took the items away. This didnt bode well for the main course. Mine looked as though it had been on the floor and scraped back up again. Another of us had a pie and pretty rancid the crust looked. Now I must be pretty slow. Going back to this effing idiots for a start. But thinking about it the next day my salad looked as though it had been recycled from another plate. But now two days later a friend pointed out that this could be a Public Health issue. Why didnt I realise this at the time?
I visited the hare & hound inn near thornhill , Dewsbury today for staff Christmas lunch. The starter and main meal were very nice but the service poor. I selected the three course set meal priced £18.95 . The waitress taking the order didn't know the menu and brought me extra seasonal veg at an extra cost . On finishing the main meal the plates were collected and the waiter said he would be back shortly to take our sweet order. After 20 minutes I went to the bar where the waiter was serving drinks no longer waiting on tables, even though the restaurant was busy. After waiting a further 10 minutes for the waiter to return we decided to settle the bill and left the inn without being served our final course, as we had to return to work. I did not complain at the time but the General consensus was we would not return again. Vintage inns I forward to your reply ! Tony Lyons Pontefract
A party of 12 visited the Village Inn Beachy Head On Saturday 12/10/13 at 16:00hrs,we arrived in groups of 3/4 as we also visited the visitors centre beforehand. We were in a group of walkers having walked from Seaford via Seven Sisters . We were shocked when our walk leader was refused service as the staff member informed him he was too busy to serve him.Another member of staff (female) tossed a bottle into an overflowing bin and informed us " It is 4 o'clock and I am off duty" and walked off. We were upset on Bob's behalf as he had worked so hard leading our walk. There was an obvious staff shortage with used plates/glasses piled up on the bar. We had called into the Golden Galleon earlier and waited 15 minutes to be served at the bar and again had to sit at a table piled high with dirty crockery. Fortunately we are all home and using our own locals where such an insult to gentleman has never been recorded. Eleanor
I recently visited the Cheshire Cat near Chester with my wife and daughter, something we often do as we always enjoy the food, the service is always very good and the staff attentive and pleasant. On my recent visit I paid by card at the bar. This took quite a while and involved the person who took my payment moving out of my sight. I always assumed that mobile card readers were used in order that the customer could see what was going on and wouldn't be worried about possible cloning. I am not for a moment suggesting that the person taking my payment was cloning my card was doing anything wrong but having had a bad experience a couple of years ago with credit card fraud I am always worried. I suggest that staff are reminded not to leave the customer when taking card payments thus saving any worry.
Following a bad experience here a few weeks ago, I posted a review. Within two days the manager contacted me by phone and listened to my concerns. Against my better judgement we revisited the Aperfield two days ago and there had been a remarkable improvement. The service was quick and friendly, the food good and well presented and very good value.Well done. I look forward to eating at the Aperfield again soon.
We went on May Bank Hol Monday 7 of us in party but only took order for 6 and said that he thought that one of us not eating. Half chicken (picture on vintage website) I ordered came and you get more meat on a cats foot. So said that I would have the hunters chicken along with the one that was forgot and when they both arrived they were RAW!!!! I complained and food was comped but my daughter and myself then had to get a ready meal from the shop on the way home. Will never ever go back to that Inn again.
I recently visited The Woodside, Worsley, part of the Vintage Inns Group. The small portions of mashed potato and veg were unbelieveable, what you would expect for school dinners in primary school. I completed the online feedback form, pointing this out, but also mentioning the friendliness of the staff.They tried to ring me to discuss, but I missed their calls, busy life. They emailed to say they couldn't contact me, so I suggested they email their questions. Apparently, they don't do this, it's speak to you or forget it! They tried ringing me again twice, the first time I was driving, the second they had hung up by the time I got to my phone. It appears that's the end of any customer service! So, not only was the meal poor, but so is the aftersales service. Their way or no way! How arrogant is that.
There are three Vintage Inns quite near us and we have visited two of them for Sunday Lunch. Being vegetarian we always have the Carrot & Nut Roast option from the Sunday Roasts menu and have yet to be disappointed - quite the opposite, we really love it. Not only the roast, but the accompanying vegetables (roast pots & parsnips, carrots, broccoli, cabbage, etc.). My only "negative" would be that they always forget the Yorkshire pudding, and we have to ask for it - a minor point that has become a bit of a standing joke. We recently took the whole family for our parents' Ruby Wedding and every one of them enjoyed the meal to the point of effusing about it, and between them they tried every Sunday Roast option as well as a couple of meals from the full menu. I'm quite surprised by the number of negative comments about Vintage Inns on here, certainly the ones near us give little to complain about.
The scampi meal I had today had so little scampi hidden in a lot of batter. May I say it was a complte waste of money
I visited today at 4.15 a party of 5 and sat down straight away. We had no starters but still no main courseshad arrived after one hour. We had to ask what was happening. We were not alone and saw other people waiting just as long. This is too long and a great shame because the place has a fantastic ambience and as it turned out the food was great and good value. For the sake of more staff in the kitchen they are risking losingtrade or recommendations. The sweet was a little faster and was also fantastic.. This has the potential to be the best eating place for miles if only they could speed up service
The dining experience at this formerly idyllic pub was very poor and extremely disappointing. The new decor was shoddy and the tables were dirty. The makeover was cheap with unpainted wood exposed. Whatever the decorating theme was intended to be, it failed to materialise. Even the menus on flimsy paper were stained and dirty. The staff were concentrating more on their children than on the customers. The food was average and served with little finesse. The pub has lost its identity and is not worth a second visit. A great deal of work is required to change this establishment and the shame is that it has probably lost its customer base already. Gving the inn one star is being generous.
My son, myself, and a friend visited The Bugle in Aylesbury on the 2nd May for a meal and a drink. I ordered a rump steak but decided to ordered the Tiger prawns to go with the steak, what a shock when the meal came, two not very big prawns for an extra two pounds. I felt we were taken for a ride and disappointed. I must say I shall think twice about using Vintage Inns again!V Southorn
Waited an hour for food which came cold. Complained and it was taken away and brought back warm. Not appetising at all but as the time was getting on we had to eat something with no time to go elsewhere. We were offered a pudding and that was just as bad. Totally disorganised, we had to wait 15 minutes to pay the bill. Two groups next to us walked out after waiting for over an hour and 2 groups sent their food back. Will NOT be going there again.
We attended the SnoW Goose in Inverness and eventually waited for over one and a half hours without receiving our main courses. I complained over the delay to be told the kitchen had lost or dropped the order. "It will just be coming sir" my response was and I am just leaving. I refused to pay for our starters and soft drinks and left the premises. Today I filled in a customer survey and await with interest for any worthwhile response from the chain. I shall not frequent it again despite being a fairly regular customer in the past.
used to be a good pub the food was reasonable but every 6 months or so the management change. The last change is for the worst the pub was empty and the fires that are the feature of this pub have candles in not a roaring fire maybe they take a bit of maintenance to keep going and they could not be bothered. Visited a few weeks ago and new manager again order drinks but no food sat at a table where some one had been eating previously all the remnants of their dinner still on our table. 1 hour later the table was still not cleared more staff in the pub than customers but no one came to clear the table. Will not be visiting this pub again service is the bear minimum or non existing and the food is at best edible. Better off visiting the Sun Inn in Lemsford.