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Barratt Homes
by David Grant
Hi All,
thought I would add our experiences of Barratts,
we Bought our new build home in 2010, it was great fun watching it go up from week to week .. couldnt wait to move in.
We moved in with the help of a part exchange, watch the usual con trick here. they reduced the price of ours by stating the roof ... needed some work and they needed an insurance policy as our property was part of the parish, and they can (back in 1901 charge a levy according to the deeds)
we dutifully paid as we just wanted to move and the extras we got from barratts seemd to cancel this out. Although on speaking to the people who bought our old house Barratts had done no work to the roof.
We moved in and everything was great ...... for a few days! I woke up one morning to the dog going nuts!! workmen from Barratts had just let themselves into our garden and were digging it up to get to the sewer which runs under our house I know the may need to do this but we should have been advised.
Next came the shock of our first water bill ... £10000! almost in tears we rang the water company who couldnt beleive it either, we checked the meter outside the house which was spinning in a blur, between them united utilities and Barratts couldnt decide where the fault lay, and took 10 days to decide all the time 4 gallon a minute was going somewhere!!
eventually United utilities slapped an order on barratts (as we were mid drought) to rectify it, turns out one of their contractors used a digget to dig a hole to lay a cable and didnt see he had pulled the water pipe. All fixed and assured the water had just re-entered the water table. We then had the bill which because of a wrangle between untited utilities and barratts stayed on our account for a couple of months.
we then came to snagging, lots of minor stuff, nail pops and uneven doors.
everything settled down until recently when our CO detector went off, Barratts said the couldnt get anyone out quickly and to call Heat Team their contractor that we use for yearly maintenance, they could not come out until the following day (despite me saying we have a 6 month old baby ) To make sure it was safe I called a friend of mine who is a gas safe engineer, he said there was no CO, but he did notice there should be a Bypass valve and to mention it to Heat team. When heat team turned up they agreed the installation required a Bypass valve and it was indeed missing, they advised us to call Barratts.
My wife called them over the course of the week where the customer services manager Peter Griffiths, said he would get their plumber out to check up on it, Having not heard or seen anything from their plumber in a week, I wrote to Peter and his reply was simply, Our Plumber is of the opinion it doesnt need one!!!! Hold on your plumber hasnt been out and 2 Gas safe Engineers and the manual all say it does .... this saga is ongoing.
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Persimmon Homes
by claire burke
Where do i start ?? firstly customer service is shocking well lack of it ! We purchased our home 4 years ago and on the first day we had NINE pages of snagging ! we contacted site agent and sales woman every day regarding outstanding work which still has NOT been resolved !!!!!!! They say only faults within the first 2 years are ... considered well to cut a long story short we had to contact NHBC as persimmon had yet again ignored all claims by phone,email and letter NHBC and site manager came to look at very noisy stairs which were also showing signs of movement What was their excuse ? we had carpetted the stairs ! Unbelievable,pathetic and lame ! The carpet fitter had fitted the carpet grips but they said they should have been glued down Never heard of this
So i urge no-one the buy from Persimmon unless you want endless hassle and stress
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Persimmon Homes
by Davros
I've been in my 4 bed persimmon home for about 3 months now, and have to say, all in all i'm very happy with our purchase. We went for the part ex deal and got slightly more than what they marketed it for after completion, and shaved a few grand off the asking price as the property was a stock plot. For those who want a bit of a bargain, ... always look at the stock plots, these hold up further development on the site so they want rid, enquire and play hard ball in regards to what you want. We did it and couldn't be happier with the house. The legal process went swiftly and smoothly, no nasty surprises.
Yes, we've had a few snags, but it's a new house, nothing is perfect 100% of the time, front door was letting a draft in, got it sorted, shower door had a damaged hinge, got it sorted, blocked drain last week, got it sorted. Ring customer care, and chase them if you don't get it resolved within a couple of days. It's like anything in life, if you nag enough then you'll get it done.
After discussions with my neighbours i would advise that you get your own carpets/flooring put in, we did that and got a good deal and got decent carpets and floors that will last for years. Neighbours complained of carpets having to be re-stretched in order to fit correctly.
I do feel for those who've had a bad experience with their new homes, but i can say that it's not always the case, do your checks before you move in, go more than once, we went round it 5 times before we moved in. Take family with you, their opinion can count for a lot.
Demand that snags are dealt with before you move in if you can, chase and chase until things are resolved, trust me, they hate to be nagged at!
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