Newest Review: ... most emails. They don't return phone calls, even when they have said face to face that they will call you. They accuse you of dishonesty ... more
Health issues from negligence,sleepless nights and Rude staff
Alex Clark Lettings
Author Name: Dino Briddick
Alex Clark Lettings
Advantages: Great Shiney Offices
Disadvantages: Useless in almost every aspect of the property market
In this review I will be posting evidence to my claims, I feel I need to do this because of Alex Clark's unprofessional attitude, greed and their deceitful nature.
I will post links to screen shots.
I will include some (not all...there are bloody tons) emails I have sent to them including my sent list.
and also some other information.
I do have voice recordings of phone calls and meetings but have yet to find a medium in which I can post them.
I will apologize for any grammatical or spelling errors, in advance as my anger an frustration is blinding me currently.
Alex Clark started of all nice and accommodating, they were patient and courteous in their sales talks and apartment viewings, their office looks nice, clean and professional, they only seem to hire women which struck me as strange but nothing bad, I kinda hoped they would spend less on their HQ and more on customer service....because then Problems started from the move in date.
On viewing the property we had told them one of the conditions of signing a tenancy is that a full inspection would be done and all problems would be solved, for example the rot in the bathroom.
When the inspection was done we quickly found out not even a quarter of the problems outlined were taken in to account. We decided to give Alex Clark a little leeway when they responded with "We have written down all the problems you've been having and will have them rectified Quickly".
Before I continue I will list the problems we had been having.
Door's (pre replacement): they weren't a large problem, in fact only 2 doors didn't function properly which in light is good considering Alex Clark's low standards.
The Stairway: Eternally a problem, from day one of our tenancy the stairs by the fire door leaked down to the front door(high street door). We were told that the fault was from broken roofing tiles on the top floor, if this was the case we would have experienced leakages from outside our front door in the main bedroom, the living room and hallway (we did experience leakages in the hallway from a blocked drain...this problem was never fixed). we brought this up multiple times and was not fixed until I suffered an injury which in fact ended my line of work permanently, this also ended my future career options and lead to an incredibly serious set of ligament tears which still effect me almost 3 years later.
It was not fixed until more than 10 complaints (and have their existence denied) had been made and an injury solicitor had been contacted. we thought we'd be nice and stop the action.....I wish I had now continued.
The Bathroom: Broken toilet seat and flush, during most of the entire tenancy we had to manually flush the toilet, the walls, tiling, window sill, and window frame all showed signs of rot and damp. and paint was peeling away.
The corridors : Holes in wall's gradually appeared and got worse from bad plastering work done pre-tenancy, the floor's were uneven with some connectors cracked and broken, 2 fire alarms were loose and eventually fell off!! (bad considering the oven constantly shorted out presenting a fire hazard), there was an occasional leakage by the utility cupboard from broken roof tiles and blocked drainpipes (the marks from the leakages were there pre-tenancy suggesting problems before we moved in)
The living room: The floor bowed and the flooring was loose, there were holes in the wall's, brackets for curtains, fireplace, shades and door were all broken or loose.
The Windows: The Windows were a massive problem, there was damp on almost all windows, most windows were falling apart, the windows were always unsafe, wobbly and breaking apart....dangerous considering we were on the 5th floor.
we were broken in to twice via one of the windows. This was brought to Alex Clark's attention both times and nothing was done apart from a repair of a window pane, they even at one point tried to charge us for the window repair after trying to blame us for breaking the window despite 2 police forensics reports and constant corroboration!!! BLOODY RIDICULOUS!!
Kitchen: Cabinet doors and drawers were all mostly broken, the oven would short out the entire house occasionally, the drainage for the sink often leaked, and the paint was patchy and peeling in some parts we were even told we could have white goods including a fridge and it was missing when we got there !
None of the problems in the kitchen were ever fixed.
all of these problems were brought up before during and now after our tenancy. we had to fix most of these problems ourself and then when they finally sent repairmen in (for mostly unnecessary repairs) THEY MADE EVEN MORE PROBLEMS !! which had to be fixed again by us, one of which was some one they hired for the painting, he asked strange questions all day asked us when we would be out and then on that night we were burgled ! ALEX CLARK OR THE COMPANY THEY USED HIRED A CRIMINAL TO PAINT OUR DOORS !!! IT RESULTED IN OUR HOUSE GETTING ROBBED !!!
...now problem 2: contacting Alex Clark
We have sent them many emails during our time, here is my sent list from the small amount of emails post tenancy without a response I decided to print screen this photo when my guarantor was contacted. he had been told there had been no reply from us as tenants.
As you can see there are 4 emails within 4 days to the correct email address (I know this as they have responded from that one before) Alex Clark had told my guarantor the last I had contacted them was march....these are from April... roughly 30 days before they contacted my guarantor!!!
My email list is full of examples like these with a total of over 42 emails sent to over 3 different email addresses with only 4 responses that I can find.
They finally responded o more recent emails with catty responses "I must object to you stating on numerous occasions that you do not receive replies to your emails." as you can see ....Blatent lies. not a world of an apology either !!! In defense they also said "All your emails and my replies are recorded on our computer system"
I do not like to be made to out to be a lier.
Not all of our emails could have disappeared, during and after our tenancy we have had an uncountable amount of missing emails, missing mail, missing voice messages ect.
During our tenancy there was a point in which we came in to the Alex Clark offices and upon being asked (in a less than polite manner) "who have you spoken to about this problem before" there was not one person in a room of at least 10 people who we hadn't previously spoken to.
When talking face to face with representatives of Alex Clark on 3 separate occasions we listed problems with the property, signed and dated each declaration and heard nothing after. when questioned they insisted meetings never happened.
Ok....so the date came when our 12 month contract was up FINALLY!!!!
letters started to arrive after insisting we pay them a ridiculous sum for dilatations to the property here is the letter they sent....please note a CD with pictures was never sent and they have still not contacted us with regards to the deposit.
we now have to pay the sum of £899 for repairs that were mostly the fault of their shoddy builders or faults that were present before our tenancy !!
We not just repainted to their standards but fixed most of the problems the last tenants and the "builders" caused.
what makes EVEN LESS SENSE is that we owe them £899 for repairs even after our deposit of over £900 has disappeared and no...I was not contacted by the deposit protection scheme.
THIS IS ILLEGAL !!!
LAST BUT NOT FUCKING LEAST, they have forced and forced stress upon us and our guarantor this has lead me to want to pay instead of follow through with court proceedings!! I am now paying through the nose just for a quiet life!!
I am however while paying currently building a court case with not just us as tenants but 2 other Alex Clark tenants and possibly another 2, this is for effect while I pay....keep them off my back so I can concentrate on the upcoming law battle. I'm sure with everything they've put us through we'll win and it will cost their business more than if they did things properly...
I also have information that Alex Clark is currently presenting franchising opportunity's, maybe they should be concentrating getting the simple shit before they try to branch out.
I feel sorry for any tenant and any landlord that has or will deal with Alex Clark.
We have also had problems in contacting Alex Clark with regards to the return of the deposit, the emails did in fact contain details of legal action.
....this is how much they care...
I worked in sales for years and know that there are many regulatory boards for almost every type of business, unfortunately there are little amounts of known organizations that deal with housing !!
I have found some and will be contacting them after my plans have come in to effect. I URGE YOU TO DO THE SAME !!
now....to outline simply
1.Problems with disrepair to the property
2.Problems rectifying disrepair
3.Problems contacting Alex Clark
4.Problems with deposit
5.Problems with rude staff
I have for over a year withheld payment as requested by Alex Clark...I believe it to be the wrong thing to do but when you get blinded by stress and hatred you do silly things. I was very hesitant to pay...I have now been forced in to paying the 1st sum of money :(
I apologize for the sporadic nature of my writing, my swearing in this publication and the confused, angry tone I am usually a calm and eloquent individual.
I also apologize for any appalling spelling and grammar, I work 70 hours a week and am not willing to spend any more time even talking about ALEX CLARK....though I have a damn good mind to take some holiday and picket out side of his business's for a while though...maybe even visit a franchising event.
Thanks for reading
Summary: DO NOT USE ALEX CLARK
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