“ Moving services,furniture removals. „
Four words: Do not use them! They are amateurish, break things, and will take advantage of you financially. They are untrustworthy. The manager (Phil) was the person we were dealing with and he appeared OK; however, he left soon after our goods were placed in storage and our belongings were then managed by a secretary! The costs continued to mount, and upon our belongings' eventual arrival in the US, there were many broken goods, as well as much missing from the boxes. Four words: Do not use them! 26/10/13 An additional few words: Several months have now passed since I wrote the above review and I would like to add that as we have unpacked we have found many broken, missing, and pilfered items. These people are thieves. Beware!!
My move was from London to Sydney. I would have to say the service received until delivery was good. However, all that became irrelevant when my goods were finally delivered and I discovered they were significantly damaged. Not only was it disappointing that my goods were negligently packed by Pickfords, it was also disappointing that the delivery staff, who were contracted to also unpack, tried to hide the damage. To add insult to injury, Pickfords then did their best not to honour the insurance contract they had sold to me. They were obstructionists and even lied through the process. I eventually got some compensation but had to take them to court to do so and this took over a year and much concerted effort. They truly put me through hell. I would not recommend them to anyone. Careful movers.. they are not! If I could give it a 0 rating, I would.
A locked box containing all my family photos disappeared from a consignment with Allied Pickfords. Their service after the goods were lost was appalling -- they took forever to reply to my enquiries and complaints, and I got conflicting information as to what they had done in order to try and find my goods. I still have no idea what happened to my photos.
I moved from North West England, UK to Southern Italy, afraid to say I have to agree with the negative reviews concerning Pickfords/Allied Pickfords - and, before others rush to say "ah but people only feel moved to review when they have something to complain about rather than praise" as I have read in one or two other reviews, one has to ask oneself WHY there are SO MANY negative reviews?? Yes it's true, more people tell others about poor service than excellent service but so many awful reviews - surely we can't all be wrong?
I did some research regarding international removers (with hindsight, I wish I had done more but I had time pressures to get the move organised) and let's face it when you think of International Movers you think of Pickfords - therein lies the first problem, they rely too much on their historic trading name rather than the service they provide nowadays! When I looked on the web at Pickfords reviews they were 60% positive and 40% negative - hardly "all one sided" as someone else has described Pickfords reviews. Though apprehensive I went ahead and booked Pickfords.
My advice to others?? spend a little more time researching other International Removal companies, I am sure it will be time well spent.
Summarising my Experience (which is hard as my complaint to Pickfords/Allied Pickfords ran to five pages of all the things that were so wrong with the whole experience!):
Front end polished and slick - but that's before you've signed everything and they've got their hands on your money - after that the service changes distinctly. The staff arrived on time, on the removal day we had agreed, were pleasant and worked diligently, I had no issue with the front end of the service - though some of the packing was a tad questionable - I was told not to worry as some items would be re-packed at the depot.
Hard working staff at the front and back ends of the process (the packing/collection and delivery staff) whose livelihoods in turn, are reliant on good leadership, effective management and decent administration systems - sadly none of those were exhibited during my move.
Once your shipment leaves your local Pickfords depot and goes to the 'European Operations Department' in London you really are in the lap of the gods!
Attention to detail is not their strong point! - they got the actual town it was being delivered to wrong, when I pointed this out I was told I would have to pay more as it was further, despite the precise location being detailed on my initial web enquiry form. We gave them very detailed instructions about parking/delivery restrictions - when did they eventually say they wanted to deliver? Yes, you've guessed it, during the period when restrictions were in place! - this further delayed our shipment.
I was requested to complete a 'customer satisfaction survey' when they had only completed 40% of the contracted service!
The much vaunted 'Globalcom' tracking service doesn't work, so we weren't able to track our shipment - that's absolutely fine no problem with it, but don't advertise it in the glossy brochures as a 'benefit'!
My Personal Move Co-Ordinator who was supposed to 'save me time and effort', wasn't very 'personal' and certainly didn't save me time and effort.
By the time my shipment (finally) arrived it was more than double the contracted time in the 'Move Plan' - that's some margin of error!
Nearly 2 hours late on the day of delivery - a phone call from Pickfords or the driver to let us know would have been nice, especially considering they had my mobile number. When the delivery truck finally arrived and to be fair and balanced, the 2 members of staff worked very very hard and were shattered by the end of it - for this reason we ended up carrying our own things into the house as we felt sorry for them and we did not ask them to perform the unwrapping service - despite having paid for this service.
Pickfords damaged the Flat Screen TV, (the corners were all scratched, they hadn't even bothered to use corner protectors, which is pretty standard when packing pictures or 'framed' items for shipment), a Leather Armchair and a wooden sideboard were also damaged.
They have absolutely no appreciation of what it's truly like to be on the receiving end of their service! or the impact their actions have - 100% over the delivery date? what's the problem? surely you can sit/sleep on the floor for another 3 - 4 weeks if you are without a sofa or a bed!! You start to comprehend what this company truly thinks about customer service when they ask you to sign the acceptance/satisfaction of delivery sheet, one of the questions I was asked to tick was "did the delivery arrive on the day it was scheduled"? (says it all really? and there was me thinking being 2 hours late was somewhat important - obviously not!).
Finally, what I found quite disturbing was, on unpacking items I found some 'strange' things in a couple of my (sealed) boxes, e.g. in a Samsung Laser Printer I found: a child's drawing; some paper wrappers for sports socks; a Tesco freezer bag and a jiffy bag for an X Box! In my written complaint which I sent to the Managing Director in London, I asked them to explain the process once my goods are packed up at my home address and then taken away for shipment to the relevant destination, (I was particularly keen to understand the security aspects). THEY DIDN'T AFFORD ME THE COURTESY OF A REPLY!
I am writing this review somewhat belatedly, but I feel just as strongly about the whole experience now, as I did at the time we were being subjected to their 'service'. One of my main reasons for writing this review is because THIS COMPANY JUST DOESN'T LEARN! We all make mistakes but the important thing is to learn from them and do better next time, Pickfords simply doesn't learn and what's more they don't care! Until customers start voting with their feet and it impacts on their bottom line, Pickfords will carry on providing the same shocking service. I will never use them again and I suggest you don't either!
We have moved from England to Australia and back about 6 times using various removal companies. Never any problems and the most that was broken was a few plates and we have never taken up transit insurance. This time, because we are elderly, we decided to use Pickfords UK linking up with Allied Pickfords in Australia because they were, as we thought, market leaders and would look after everything for us. We were somewhat surprised when told that the packing would take 3 days and we would have to move out before the last day as the beds would be gone by then. Apparently everything was taken to a depot and loaded into a container there. So that was one extra move for our furniture.
The furniture took a long time to arrive in Australia and they changed ships in the Far East somewhere so the container was handled again. The container arrived in Brisbane where it was apparently unloaded for quarantine officers to inspect. It was then loaded into a shared container (though we had paid for sole use) either before being put on a train to Gladstone or in Gladstone prior to delivery. Don't know if that was one or two lots of unloading and reloading. The furniture arrived at our door at the end of August after moving out of the UK home on 6 June 2011. This is the longest it has ever taken. I could see that some of our furniture was swinging around inside the container when they opened it. They had already delivered the other consignment and the container was half empty. They were in a great rush and my wife and I were expected to unpack the boxes ourselves and we had to do this quickly so that the empty boxes were not left for us to dispose of. This became too much for us (I mentioned that we are elderly) so we could do no more and I complained that we had requested that the removal company did the unpacking for us. They were obviously a bit ashamed and finished it off for us. As the packing was removed from the furniture it became obvious that there was extensive damage. Virtually every piece of wooden furniture was chipped, scratched or otherwise damaged. The dining table top had a large chip out of it and the surface was marked and this table had been French polished prior to the move. The table leg was cracked and the list goes on. Wooden legs loose on other furniture, corners chipped off, mirrors scratched and so on. Most of it was minor and I have been able to repair the damage though the table surface will never be the same without further repair. Then they dropped a hall table in front of me and chipped the glass.
I immediately complained to the Brisbane office because of the general lack of care towards our belongings. Their reply virtually consisted of the fact that if we did not have insurance then tough!!!
The local Gladstone branch have offered to reimburse us for paint (just a few dollars) but deny dropping the hall table. The guy obviously did not want to admit he had done the damage. OK, I had it replaced for just over $30 but it was not my carelessness that caused it.
Their attitude is that we are lucky to have our furniture delivered and they can handle it any way that gets the job done and it is our bad luck if anything gets damaged. No one has addressed the fact that they put us in a shared container.
Sorry Pickfords, just not good enough. You just don't care about the customer.
I moved with Allied Pickfords in June from London to Auckland and have been nothing other than appalled at the service (or lack of it) that I received. 4 months later I am still battling with incompetent staff who refuse to help and are unprofessional and cannot be bothered to do their job properly.
We received the 'hard sell' but were totally misled. They wanted to get me in to get my money but then fulfilled none of their promises re timings and our goods were not looked after. Our beautiful day bed had its leg and arm ripped and 26 other items were badly damaged but to date they will not take responsibility for this.
Staff in London needed to be chased by me as they were not proactive and staff in Auckland including the managers were nothing other than rude.
If you read articles warning you not to use Allied Pickfords, then listen to the advise....there is a lot out there and although I have moved internationally many times, I have never heard a good word spoken in their favour.
Contrary to all the negative reviews out there on the web, Pickfords did a great job moving us quickly and 100% break-age free from London to the Channel Islands in less than 3 days. It made me realise that people mainly feel moved to review when they have something to complain about, rather than praise. Pickfords reviews online are therefore, in my opinion, pretty one-sided and not to be relied upon. So I felt moved to help correct that. The team were ontime, amiable, courteous, extremely quick (but careful) and humorous at all times, helping take the edge of what can be a traumatic experience. So I give Pickfords London and Channel Islands (Guernsey) team's a resounding thumbs up and our thanks for their service.
If you only have time to get a quick opinion check as to whether to use this company then the the answer you are looking for is NO NO NO - don't pop out and buy a barge pole- because you should not even touch them with that.
However read on if you require my reasonings.
If you know the expression "fur coat and no knickers"- then this could very easily relate to Pickfords.
The sales representative who visited was excellent and the back up admin was at an acceptable level- although throughout the whole experience I never once spoke to my designated personal move co-ordinator and e mails always came from someone else too. I began to question if they even existed. I got four quotes and Pickfords was the most expensive-but I fell for the surface professionalism-little did I know at this point that it was all a very very thin layer of veneer.
I was told that my move team would have a foreman- there was no-one in charge- hence no supervision, no co-ordination. I had paid extra for a packing service, mainly because I had inherited and bought myself so many fragile items- so I thought it would be better to pay the professionals to pack for me - (professionals- boy was that a major misjudgement on my part). I was told that special items would be treated well- e.g antiques and valuable collectable items - they were treated as if they could easily be replaced from Poundland-needless to say there were breakages and damage- but more of that later.
The move team arrived one hour late and after a few hours all but one of the team went off to another job - so less care was now being taken-for example, a coffee jug I had inherited which has a value of about £150 wasn't even wrapped and I found it amongst general bits and bobs.
The sole workman was left to move furniture and boxes of goods on his own - which needless to say didn't lead to the goods being handled in the best possible way to negate the possibility of damage.
I was in tears on my moving day- not because I was leaving my old home, but solely caused by the disgraceful service I was paying a great deal of money for.
The delivery into my new home was not much better- the rugs put down to protect my stairs were so haphazardly placed that there is a great deal of paintwork to be repainted. As to one of the rooms that they placed many of the boxes in- well that room needs completely redecorating, they obviously pushed boxes against the walls and moved them to get more boxes in by pushing boxes along down the walls- it's a mess.
So I moved out in tears and I moved in tears- great.
Ok- let's get on with unpacking- breakages, damages etc etc-claim form needed. Apparently not- I cannot claim for any damage to my new property because that has to be reported at the time of delivery-- how I could have done that when most wasn't discovered until I had moved boxes, I don't know- but nothing.
There is no claim form for goods broken/damaged, you have to write in or e mail in a list of your claims.
I set to work finding out replacement costs and repair costs- I had taken out insurance for up to £50,000 with Pickfords so at least I would be able to get my costs covered. Wrong- - guess why?- because I didn't have the receipts- funny that not having the receipt for something I inherited from a family member- how weird not to have a receipt for china I had purchased twenty five years previously etc; etc; etc. Be honest now- how many of you have receipts for every single item you possess? I was told that many people try and claim fraudulently- well thank you Pickfords for suggesting I am a criminal- that really is the icing on the cake. I advised that all the goods were available for inspection and they could do their own research on replacement costs- but they were not interested. Eventually they upped the offer to 15% of what had been broken/damaged lost and I had to accept because what else could I do?- I cannot afford to take legal action as the costs of that would have been disproportionate.
Lastly Pickords say they will come and collect all the empty boxes when you have unpacked- to be efficient I rang them the week before and said I will have unpacked by a given date. Now to be fair the lady I dealt with was helpful-but on one occasion the drivers even lied about having come to collect the boxes- not only had I not been out when they claimed I was- but apparently they rang my doorbell for ages- which must have been difficult for them, as at that time I didn't have a doorbell.
All I can do is warn anyone else from using them not only here on Dooyoo, but all my family, friends and colleagues. I can also hope they pass it on.
Pickfords are trading on having a name we have all heard of- but that, unless they get their act together could lead to their demise.
Bad service has a ripple effect and if my experience of Pickfords is anything to go by, and following the response to my claim/complaints I suspect it is endemic- then that ripple will, in time build to a tsunami.
I have to give the company a star rating and regrettably I cannot give less than one star as that is the system on Dooyoo- but they do not merit one star- they could set their objectives to achieve one star- but it would require a great deal of very hard work.
Maybe, just maybe, you live in an area where the Pickford's branch is a beacon of Ist Class service, and you cannot understand my review- but beware- the company is run from the boardroom and that will trickle down in time- after all they make the rules.
In this post recession time and during the years of cuts we have to come- many less people, according to the experts will be moving- Pickfords could find themselves competing hard for less work- let's hope they review their practices and their complacency is replaced by good business practices. But nobody should hold their breath- this is not a hill they have to climb it is a very high mountain.
I used Pickfords twice to move to Australia/New Zealand - never again!!
The 1st shipment arrived in Sydney ok but then had to be re-directed to Auckland as we had decided to relocate there for work instead. It was impoassible to get information out of Australia (Carmen never returns emails). Eventually the stuff arrived and in fairness Pickfords NZ are fantastic. There service is extremely good.
We didn't have alot of stuff broken but what was broken was down to the poor packing n the UK. 2 Hurricane lamps had been packed at the bottom of the container with no bubble wrap round them so the glass was smashed on these and silly things like mugs, plates and glasses were also broken - just poor packing.
Our plans changed in the UK and we then needed to ship furniture etc out as well. This was done at the last minute and in fairness Pickfords UK did manage to fit us in quickly. They only sent 2 men to move furniture so my partner eneded up having to help the guys lift the bedroom furniture downstairs - not what you pay for.
The shipment was clearly organised to go to Auckland - however for some inecxplicable reason Pickfords UK decided to send it to Sydney! It has taken me 6 weeks to fight information out of Sydney as to an arrival date here in Auckland. It was only when I threatened legal action did they actually do anything about it.
I am still waiting for a Nick to call me from the UK office to explain what went wrong and discuss compensation for their error - I won't hold my breath!
I was very disappointed with the service and after support - I wouldn't recommend the UK or Australia but New Zealand get a definite thumbs up from me!
We had moved from AUstralia to the Uk a few years ago with Allied Pickfords. It wen tokay, so we selected Pickfords for our removal back home, even though they were slightly more expensive than others.
Packers arrived late and kept on wandering off for breaks: 2 1/2 hours of breaks on a 7 1/2 working day. Team leader spent another 2 hours or so texting!
Packing was done without any care or thinking- ragile items practically thrown into boxes, no consideration to space (we pay by volume!)
Packers too lazy to inspect items closely at beginning. When everything was packed, team leader showved packing list into our face, claimed to be in a hurry and urged us to sign quickly - when we noticed that he had marked everything that is valuable as 'marked & scratched'!!! Most of the items he hadn't even seen. All items were absolutely as new, without a single scratch!!!
So we refused to sign and got them to rub the comments out. After lengthy negotiations with head office they did.
Packers told us that they are always instructed by head office to mark all wooden and valuable items as marked & sctached!!!!
This is fraudulent!!!!!!!
Now we got a mail from head office telling us that they were going to unpack and rewarp all those items to check - did that without us present!
I see a lawsuit on the horizon.
Stay away from Pickfords!!!!
I recently relocated and decided to use Bishop's Move as they came to evaluate the move and told me about their years of experiece, great service and competitive rates etc...
I hesitated to use Interdean, who I had used previously. Now I really wish I had... If you're considering Bishop's Move's services. Don't.
Here is the letter I wrote to them right after the move took place:
This is a letter to complain about the poor quality of service we received from your company during our move.
Here are the details of our complaints:
1. Bad planning: we agreed a team from Bishop's Move would come on Thursday the 26th at 9am to pack everything and on Friday the 27th at 9am the move would take place. On Thursday morning, nobody came. We had to call you to find out that you hadn't planned for anyone to pack. This resulted in my wife and myself taking a whole day off for nothing, as the packing didn't happen as scheduled. During my conversation with you on Thursday the 26th, we agreed that the team would come on Friday the 27th at 8am to pack and then move everything into the new property. You assured me that the move would be "comfortably managed in one day".
On Friday 27th, nobody came. I had to call you again to find out that the team would arrive around 9am, which was not in accordance with our agreed planning.
The actual move started at 10.45am as your team failed to arrive at 8am as previously agreed.
During the whole Friday, I had to keep calling you and other members of your team, as the agreed schedule wasn't kept. This is unacceptable, as your team should pro-actively keep me updated on their progress, not the other way around.
2. Manpower: when we discussed the move, we agreed that a team of 7-people would carry out the whole move. This was not provided as we only had 5 people including the driver who couldn't leave the vehicle and therefore not help with carrying items.
3. Damaged goods: due to the reckless behaviour of your staff, several important items were damaged and will have to be replaced by your company.
A) A Knoll Arco lamp was recklessly bended and is now out of shape. This is a key design piece, which will have to be replaced. This item costs GBP 1100 (Reference of value attached)
B) A mirrored chest drawer was broken. A whole panel on the side and the front are in pieces and will have to be repaired or replaced. This item is valued at GBP 945 (Reference attached).
C) A picture frame with sentimental value was broken. The picture cannot be taken out of the frame anymore. This will have to be repaired or replaced.
D) Several art books were torn and will have to be replaced.
Additionally, there was blood on several of our pieces including the mirrored chest drawer, the lamp that was broken and a large picture frame.
4. Inattention: in addition to your team's reckless behaviour, they also inadvertently left a pair of shoes in our old apartment which we luckily found the next day and which otherwise would have been lost. Your team also agreed to take some unwanted bookcases to the skip on the day of the move. The building's management found parts of the cases in the lift and in the hallways of the new premises. This had to additionally be removed.
In light of all these reasons, we require that you contact us immediately to repair or replace the items that have been damaged.
We also require you to refund the amount of GBP 1209.12 as the schedule, the manpower and the overall reckless behaviour of your team is not in-line with our previously agreed contract and has caused us considerable damage and wasted time.
Even worse is that they replied a month after I had sent the letter (because I started having conversations with the BAR (British Association of Removers) and faxed a letter to Nigel Bishop, who is the MD of this place). They finally replied, that they prefer not breaking stuff, but, hey, it does happen.. In response to breaking my items, they said that they might put a cheque of £80 in the post (which I've not received yet B.T.W.). This amount doesn't even over half of 1 of the artbooks they damaged.
Charming eh..... ?
Do yourself a favour and consider this review as a warning. There are plenty of perfectly fine removal companies outthere. Don't resort to the cowboys like I did, but take your time and look for a decent moving company. It's really worth it.
Wish I had known about this site before I chose Pickfords - the most expensive quote - to move my contents from Yorkshire to Birmingham. Assurances regarding care in packaging and transporting etc and a storage depot in Birmingham swayed me, because the majority of my goods would be in storage for nearly six months. Big Mistake. They arrived with two small vehicles instead of the large one I had expected, could not fit everything into pallets and rammed the rest in the transit.
They damaged a bedroom suite, a dresser, an antique chair, and an armchair; allowed my bed base to become stained and soiled; transported large pictures without any protective wrapping; and mislaid my sofa for a week.
I now find they did not store my goods in Birmingham as agreed but kept them in Normanton. I want to know how to make them put this right. Avoid.
Well I used Pickfords to move house from The Uk to abroad. They totally lost my stuff. I mean all the 8 boxes and they finally turned up (after many frustrated calls) weeks and weeks later in another pickfords branch at the other end of the country from where they started. It was then weeks and weeks before the stuff arrived... in a quite bashed up state!My so called "move manager" couldnt have cared less during the incident and never returned any of my calls when I tried to find out where all our belongings were.
I moved from the north east in February 2007 down to Buckinghamshire and employed Pickfords to manage a two stage move (furniture went into storage for a few months). Pickfords were booked for the final part of the move on 1st August - they failed to turn up! I rang the company and was told the removal van was "probably stuck in traffic" (err, no, it hadn't left the north east!). Then I was told they would deliver my furniture at 3 pm (instead of 9 am as arranged). At 2 pm I rang again and was told they would be with me the next morning at 9 am. Despite writing to them, I am still waiting for an apology. I received £200 refund as compensation. They also scuffed my leather sofa and dented my fridge freezer. Absolutely shocking service. AVOID AT ALL COSTS!
This was a hugely expensive move in more ways than one.Pickford's seem to have employed dyspraxic chimps who tries to force a leather sofa through a too-small doorway, bent an iron bedstead beyond repair, broke a wardrobe, dented every item of furniture and scraped the landlord's wallpaper off. They then tried to argue as this was "cosmetic" damage we weren't covered by insurance! We've since had a £700 pay out. Three words: avoid avoid avoid!