Newest Review: ... first time I turned it on because they had sweeped building rubble under their poor quality sub standard kitchen that has done nothing... more
Author Name: David Grant
Advantages: Value for Money
Disadvantages: you get what you pay for
thought I would add our experiences of Barratts,
we Bought our new build home in 2010, it was great fun watching it go up from week to week .. couldnt wait to move in.
We moved in with the help of a part exchange, watch the usual con trick here. they reduced the price of ours by stating the roof needed some work and they needed an insurance policy as our property was part of the parish, and they can (back in 1901 charge a levy according to the deeds)
we dutifully paid as we just wanted to move and the extras we got from barratts seemd to cancel this out. Although on speaking to the people who bought our old house Barratts had done no work to the roof.
We moved in and everything was great ...... for a few days! I woke up one morning to the dog going nuts!! workmen from Barratts had just let themselves into our garden and were digging it up to get to the sewer which runs under our house I know the may need to do this but we should have been advised.
Next came the shock of our first water bill ... £10000! almost in tears we rang the water company who couldnt beleive it either, we checked the meter outside the house which was spinning in a blur, between them united utilities and Barratts couldnt decide where the fault lay, and took 10 days to decide all the time 4 gallon a minute was going somewhere!!
eventually United utilities slapped an order on barratts (as we were mid drought) to rectify it, turns out one of their contractors used a digget to dig a hole to lay a cable and didnt see he had pulled the water pipe. All fixed and assured the water had just re-entered the water table. We then had the bill which because of a wrangle between untited utilities and barratts stayed on our account for a couple of months.
we then came to snagging, lots of minor stuff, nail pops and uneven doors.
everything settled down until recently when our CO detector went off, Barratts said the couldnt get anyone out quickly and to call Heat Team their contractor that we use for yearly maintenance, they could not come out until the following day (despite me saying we have a 6 month old baby ) To make sure it was safe I called a friend of mine who is a gas safe engineer, he said there was no CO, but he did notice there should be a Bypass valve and to mention it to Heat team. When heat team turned up they agreed the installation required a Bypass valve and it was indeed missing, they advised us to call Barratts.
My wife called them over the course of the week where the customer services manager Peter Griffiths, said he would get their plumber out to check up on it, Having not heard or seen anything from their plumber in a week, I wrote to Peter and his reply was simply, Our Plumber is of the opinion it doesnt need one!!!! Hold on your plumber hasnt been out and 2 Gas safe Engineers and the manual all say it does .... this saga is ongoing.
Summary: we love the house and area, most problems have been rectified but its always a fight when dealing CS