Charles Church Sales Executives are useless. They don't even give you a ring to let you know if your offer has gone through. They don't bother to calculate a quote, so stupid they cannot even make sums or digit a phone number. The house we put an offer in for has been sold yesterday and nobody told us what was going on. It's unacceptable. They do treat people like bags of rubbish and they don't care about the money either as they could have got more money out of us but they simply couldn't be bothered. I am not going to invest my cash to make such horrible people richer. They deserve to be treated the same way they treat their customers: left behind and ignored.
We have just bought a Charles Church Home and I must say those ladies who sit at their show house are little short of being racist. In short I feel that we were considered Undesirables, 3 times the house fell through with other buyers and they failed to tell me that the house was available. Paying 600k, I wonder if their head office knows what the sales people get upto.
Faults and complaints with this Charles Church House ( PERSIMMON HOMES ) near Fleet Elvetham Heath -Vibrates with every train as they did not build it with a wave impedence barrier. I mean major vibrations that make candlesticks move, plants shake and bed that feels as though you are having a party.Who needs viagra when the vibrating house can improve your sex life. Very distressing and no sleep due to trains ( not sex life) . TV picture flickers every time a train passes by. Gutter fell off . Charles Church's vibration consultants have recorded 385 vibrations in 5 day . --window ledges are not level ,they slope inwards thus when the orniments vibrate due to the trains they eventually fall of the ledge . Good workmanship . I would never buy another house in the Persimmon Group - next time (next year ) I will revert back to Barretts ( did not have any problems with that new home ) or Millwood Homes -that was on the sea front at it was battered by the English Channel and did not suffer any vibrations . I would vote Charles Church one of Britain's slowest builders to repsond to faults. Perhaps the management would like to visit their Charles Church house and witness the problems . Try out their own product. An update 10th September 2003 . The bad smell in the bath room turns out to be the plastic bath and panel - the actual plastic smells and during the heat wave the smell obviously became worse , I think they need to change supplier . The key and door lock have been replace d. Thank you Mr Customer Services Manager . A further update ----13th November - Customer Services have now painted the door and repaired the bathroom door .Again thank you. I would like to also add that overall the Charles Church development at Elvetham Heath is excellent and warrents awards for its overall design and mix of house types . Take a look for your self . Thats the reason I bought there in the
first place . PERSIMMON GROUP must be proud of this show case . Please resolve my largest complaint (vibrations) and this web site will disappear as I would like to the proud of my home and also be an ambassador and supporter of Charles Church in the future . What consumer rights are there when you buy a new home ? None - because British Standards are so vague and HART District Council Planning Office do not care. And who are the NHBC ? The NHBC WARRANTY and organisation does nothing to assist Good luck to any new house buyers,you will need it . Best advice - sit tight with your hard earned cash , don't buy a new home when interest rates rise a further quarter % in DEC and or JAN .