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  • BREACH CONTRACTS!
  • Miserable Christmas
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      04.01.2013 16:41

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      Bought a David Wilson home in 2010. Pros: cheap house, good discount, initial good customer service Cons: full of empty promises!! Floorboards apparently all screwed in (creaks all the time), leaking tap( took a month to fix!!), flashing missing in one bay window (they accused it was stolen and refused to fix it), Darren the site manager is all smiley but all empty promises. All in all, not been too much of an issue but would have rather bought a good quality second hand house

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      29.09.2011 12:04
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      In short if you must buy a new home don't choose David Wilson Homes

      We purchased our home from David Wilson Homes in 2007 and chose Dvid Wilson Homes as they had been in the past seen as a quality builder. Unfortunately this has proven to be far from the case and we have endured and still do nearly 4 years of wrangling with DWH.
      When we moved into the property we paid for extensive wall tiling but decided to have floor tiling laid after we moved in.
      When it came to tiling the bathrooms it was decided that to do the work correctly that the wc's and wash basins would be best removed and refitted. To our horror we found that all fittings had not been attached to the wall in the appropriate way using screw fixings but indeed had been stuck to the wall with a bit of mastic!
      It took months to get this put right.
      The house is supposedly built under what is know as "Robust Detail" What a joke. The party wall which transmits every sound from our neighbours had a 2 inch or more gap on every floor. After nearly 18 months of complaints David Wilson Homes remedy was to stuff this with rock wool and their favourite mastic. This has had NO effect what so ever.
      All of the kitchen doors were damaged and it took 6 months of correspondence for them to agree to replace.
      Electrical wiring within the property was down right dangerous with sockets in position but cable not screwed in but just placed.
      The property has painted external walls as per the planning requirements. This was applied in December 2007 and clearly due to the temperature and weather conditions was not correctly applied. Added to this coping stones were of the wrong size and it was myself who pointed this out to David Wilson Homes. 12 months later they fitted the coping stones and then said they would repaint during the following spring. Spring became summer then autumn and as they had left so late said they would paint in the following April or May 2011. Nothing happened then they said they would paint in June. Nothing happened then they said they would paint on the week of the 6th August. As this was our daughters weeding day we asked if they could delay a few weeks so they said not a problem at a all and that the scaffolding would definitely go up on the 6th September. Guess what no show, what a surprise. The customer service manager emailed yesterday and wrote " As the window of opportunity for applying the paint in appropriate weather conditions has passed the works will now be delayed until April 2012 at the earliest." I am not sure how big a window this so called customer service manager requires but I would have tout 3 years was enough!
      DWH contracted to supply locked gates to all walkways and still to date have not fitted even though they have admitted these should have been supplied.
      Seriously unless you want to purchase a home and then spend all of your time trying to communicate with the builder DO NOT BUY A DAVID WILSON HOME.
      They are now a part of the Barrett Group and so the influence of this builder has now trashed the good name f the original David Wilson Homes.
      All evidence of the above is available to anyone who wishes to see and I am more than happy to share our experiences.
      We have now had to appoint a solicitor to peruse this so called "Quality" builder

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      13.11.2009 13:10

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      When first doing business with David Wilson we liked the house and the plan. After putting down our £1000 deposit they told use that the plans had changed and were not updated on their advertising documentation. i.e there was no longer a utility room. After weeks of shifting goals posts and the sales people promising one thing and the builders doing another my trust bottomed out with these people. I pulled out my offer and glad I did. On inspecting the house it was obvious that build quality was poor and cost cutting was high on the agenda. These people are not to be trusted and find it easy to lie to their customers. Its all about making money for them not customer satisfaction. BEWARE OF THESE PEOPLE.

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      24.09.2008 21:41
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      DO NOT BUY A HOUSE FROM THIS BUILDER....THEY WILL COST YOU YOUR HARD EARNED MONEY!!

      REPUTABLE BUILDER......DEFINATELY NOT, BUNCH OF COWBOYS MORE LIKE IT!!!!!

      We bought a DWH home in Dec 2006, paid £267,999. DWH have now put the same style property up for sale on our estate (PX prop) for £220,000 even though it was valued at £275/£280,000 to sell!!! Their policy is obviously sell the houses then devalue them!!
      They say that it is a current market value....I don't think so, especially as the fact is an agent valued it at £280,000.

      There are people trying to sell their properties at agent valued figures and basically have no chance whatsoever with this one some £60,000 under valued.

      Has anyone else had a bad experience like this?

      Basically they have taken away our equity and seem to think its ok to do this!

      Does anyone have any advise for us on this as we really are at the end of our teather with it.......Any suggestions would be a great help.

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        18.08.2008 16:21
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        Have your wits about you with this company!

        David Wilson Homes are not to be trusted and are really out to con you out of hard-earned money! Ok, here goes:

        We were recently interested in a new build property built by David Wilson Homes. We have a house wich is currently on the market and are relocating to a different part of England due to my husband's new job, and so were interested in their part exchange programme, what with the housing market being stagnant at the moment. We viewed a nice house that they had to offer on a new estate near to my husband's new workplace in Derby, and decided to enquire about the part exchange scheme whilst in the sales office.

        We were told that David Wilson Homes would go and get 3 'market value' valuations of our current property, and then make us an offer for a part exchange on one of their new houses. There had to be at least a 30% differential between the house we were interested in buying and our current property. We thought this sounded ok and decided to get them to proceed in valuing the place.

        Well, I received a call from the Estate Agent that is trying to sell our current house telling me that he had received a letter from David Wilson Homes asking him not to disclose the contents of the letter with the vendor (us), and asking him to provide a valuation on our house which would 'guarantee a sale within 30 days'. My Estate Agent told me that he wanted me to know what David Wilson were asking of him as he wanted to assure me that he was working in my best interests, and that to 'guarantee' a sale of our house within 30 days he would have to give David Wilson Homes a really low and unrealistic valuation which would slash around £30,000 off the current valuation of the house. Our Estate Agent wanted to advise us that he would not provide a valuation to David Wilson as it was against his principles.

        Naturally, we were really disgusted with how David Wilson were trying to do business. They told us they were getting a 'current market valuation' but in reality they are getting estate agents to undervalue properties behind your back so that they can rip you off, basically. We have scrapped the idea of buying a new build now and this whole part exchange scheme, and will just hang on and try and sell our house for a more reasonable price when the market starts moving again.

        So you have been warned! Do not trust the smooth talking sales people at David Wilson Homes - especially if you are considering part exchange schemes with them!

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          11.11.2006 11:01

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          Bought house eighteen months ago, David Wilson are still attending to the original snags which were reported on completion. In total they have probably missed about twelve appointments and at least 50% of the time they have attended they have been unprepared for the job inhand. Very poor aftersales care but then again are they any different to any other home builder?

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          01.01.2004 19:54
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          • "Miserable Christmas"

          In Dec 2003, we purchased a 'luxury' David Wilson property in Northampton. Having lived in a new build Twigden home and been so happy, I decided to opt for a new build when buying with my partner. David Wilson are currently the only builder developing in the same area and given that they have 'won' awards for the quality of their build, they seemed to be ideal. Our move was originally planned for end Oct but David Wilson were behind schedule and so postponed us until the end of Nov and then 5 days before we were due to move in, told us we would have to delay for a further week. We thought this could be a good thing as the builders had told us it would allow them to get the snags we had identified at 'pre-occ' fixed. So what a surprise when we moved in and found that fundamental snags such as sealant around showers had not even been attempted. Fitted appliances and the house alarm didn’t work - fuses were missing and the alarm system had been so badly wired that the chap coming to give us a demonstration on the system the next day ended up spending over 2 hours trying to put it right. Plus the fitted carpet in the main bedroom was only half-fitted - its been fixed now - we have two mismatching shades of carpet joined at one end of the room! When we did our pre-occ snag, I pointed out poor decoration to the site manager who poo-poo'ed my comments on the first few rooms we looked at - trying to belittle me and saying that the house could be redecorated by us straight away – is that what they think people want to do to a new house?. We've since gone round and checked the finish in every room and have now had it confirmed by the Contracts Manager that every room needs redecorating - celing, walls and skirting – and will take a team of professional painters to just touch up. Almost every wall has plaster dents or lumps on it that have just been painted over and the amount of paint on
          door furniture is unbelievable. Plus all tiling needs re-doing - broken tiles, poor grouting and a finish that even a small child could have done better. 6 windows are badly scratched and need replacing, the kitchen units have short and some warped shelves so that they slide out when you try to take things off them, the gas fire in the lounge had to be refitted to stop it jumping up when you switched it on, the heating system gurgles loudly despite repeated bleeding of radiators and the back garden floods. So far we have found getting on for 100 snags. Since our last report to the builders just before Christmas, we have averaged 2 new ones per day. We’ve already had the 6 month maintenance men round – and instead of planing a sticking internal door, one just gouged out the architrave and stuck the door back on and painted over the splintered gloss with matt paint – and the doors now stick as badly as before but now the bolts are mis-aligned too. Some other 6 month snag men told me they have to beg for the right materials to be able to fix faults including not being able to get the same paint for touch up work. And the repaint of one of the worst scratched window sills is terrible. So who can we trust to put things right? What has really annoyed me is that our house should never have been signed off by the Borough Council as fit for habitation. It turns out that our internal garage door doesn’t meet Building Regulation requirements. We knew something was wrong because I can almost blow dry my hair with the draught coming through it. A colleague of the person who signed it off at the Council has told me to report him to his superiors. Further, we had to continually ask for our dropped kerb to be extended to the full width of our drive – eventually after being told every day for two weeks that it would be done ‘tomorrow’, we were told it couldn’t be done because of Highway regu
          latio n i.e. we would need to drive over a raised kerb because a rumble strip needed to be set perpendicular to our drive!!!. I got Highways to meet us and the builders on site – they confirmed that the builders plans were at fault – and that they were falling foul of the Highways Act. We’ve lost all faith in David Wilson and so have instructed Inspector Home to come and survey the house. As far as I’m concerned we have paid way over the odds for our supposed ‘new build’ house. The work that needs doing to it equates to us buying a second hand house with diy bodges. I’ve already complained to David Wilson re this who told me to have a happy Christmas and forget all about it until the new year. Unfortunately we couldn’t do that – had to call out the emergency plumber as one of the radiators started leaking over the holiday. Even he couldn’t do a good job – as soon as he walked out the radiator started leaking again so someone else had to come out the next day! All I can say is don’t buy David Wilson if you want to be pleased with your new home – if you’ve got money and time to throw away then its an experience but most people want to spend their spare cash and time on enjoyable things – David Wilson seem to have forgotten about these values while just concentrating on maximizing their lovely fat profits. By the way, just put together a compilation of snags and its getting on for 200 - and this is before Inspector Home has a look round

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            13.10.2003 18:33
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            Firstly I am not buying a house built by David Wilson Homes. I'm buying a house that they took in part exchange for one of their new homes. They operate a very strange 10 day notice of completion. To explain: you exchange contracts and pay your 5% deposit. You are then at their mercy as to when you complete. I exchanged contracts on the understanding that completion would happen within 3 weeks. Well its 9 weeks now and I'm still waiting. They have my deposit and I'm legally bound to proceed - It could take another 9 weeks - waiting for them to finish building the house my seller is buying. They use any excuse... After bitter experience do not exchange contracts until a completion date is agreed - do not accept their 10 day notice clause.

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              07.01.2003 06:25

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              • "Inability to meet deadlines"

              Newly built David Wilson home... - Advantages: Location - Disadvantages: Post-sale customer service, Sub-standard build quality, Inability to meet deadlines

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              17.12.2002 23:09
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              I bought a David Wilson home near Watford in 1995. It was not brand new, the 1st owner had lived there for 15 months, before moving to South Wales, however the house was still in almost new condition, and David Wilson was still building on the estate. The thing that shone through with DWH compared to other new developments in the area was the thought, detail & quality which had gone into our estate compared with those built by Bellway, Barrett etc. Instead of rows and rows of the same design, each plot has it's own unique look and feel, and there is a nice mix of red brick, and sand brick throughout the estate, along with exposed timber etc. 2/3/4/5 bed houses are all intermixed, to make it feel like an evolvement, rather than a development. Many of the well-established trees that were on the estate site were preserved, which meant that the estate had an established feel from day 1, and the garages were all built in convenient locations with pitched roofs, with plenty of resident & visitor parking. Also, overlooking from the rear was very thoughtfully planned, as almost no-one was directly overlooked. Make no mistake, in this area, the DWH estate was the one everyone wanted to live on! My house was a 2-bed end terrace. It had a fully fitted kitchen, with nice floor tiling, and many electrical points. It was even supplied with a whirlpool cooker, but that was not the best bit of kit it had to be said. There was no cooker hood, but the electrical point had been thoughtfully put there in case you wanted to install your own. All the windows were double-glazed in hardwood frames, and had closable-vents to allow a bit of air movement without compromising on the heating bill! The boiler was excellent, and the house was fully carpeted in nice quality pile carpet. A beautiful bay window allowed extra room in the lounge - an ideal place to put the telly, or an armchair. The rooms were very well sized, with a lovely mai
              n double-bedroom, and a 2nd bedroom which could also have taken a double bed if needed. The decor was magnolia throughout, and the bathroom and kitchen were tastefully tiled. Although a terrace house, the walls were very sound resistant, and extremely well insulated. The heating bill was remarkably small! Everything was put together very well. It may have been that the first owner had some teething problems, but for us, in 6 years of living there, nothing went wrong, nothing leaked, no tiles came loose, no plaster cracked - altogether a well sorted house. The gardens had been landscaped by the previous owner, but DWH had installed a nice curved path from the back door, to the path which ran along the back of the house to the garage plot. I was very sad to sell it in 2000, but a move to Southampton enforced the sale, and the new owner is very pleased with her house.

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                05.11.2002 20:50
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                • "BREACH CONTRACTS!"

                We purchased a DWH last year and have endured a nightmare 12 months. We shall be suing them very shortly and hope they get the bad publicity they deserve! The administration for the homes is appalling. we have spent months trying to get gas and electrictiy bills as DWH registered plot numbers to wrong gas meter reference points. With no gas meter numbers you cannot register for your gas supply! Never intend to complete just before the end of a year as the builders are desperate for your money but not hot on finishing your house! All the staff are ill-advised and unhelpful. Everything in the house seems to be shoddy and faulty, and we paid an extortiante amount as extras! The doorbell never worked, the bath taps did not work, the shower did not work, the kitchen cupboards had no shelves inside and none hang together, the filter on the oven was not put in, the bath panel was fitted with the protective plastic still on, the pipework on the outside tap was put in upside down, the outdoor PIR light had an exposed circuit, the windows and doors did not fit, both inside and out and the taramc on the driveway is crumbling and cheap. Getting builders round to fix the jobs is impossible and we had to resort to informing trading standards. Good tip :write to the building company and give them ten days to rectify the faults. if they do not you are quite within your legal rights to get an independent workmen in and sent them the bill! The worst thing with DWH is their inability to understand that once you have bought the plot it is yours! They have sent workmen round to our property to measure up our driveway as someone in their department had trouble getting their car in another driveway which is accessed by ours. The workmen were sent away as they were illegally on our land measuring up to change our drive without our permission!!! They then sent us a letter threatening to take us to court for being a nuisance. Needless to say o
                ur solicitor sorted them out quickly and had to apologise to us! Bewrae of any contract you sign with DWH regarding Restrictive Covenants. This document is meant to be a contract between both parties, but DWH only use it for their own benefit. Can't say anymore as they are being sued. If you do buy a DWH, make sure you have an excellent solicitor! You will need him or her!

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                  24.06.2002 23:31

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                  • "no quality control"

                  Never recommend or Buy another from this company - Advantages: Nice Design, Nice looking, large - Disadvantages: Poor Build, dirty, no quality control

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                  07.05.2001 16:47
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                  • "shifty staff"

                  To set the scene.... We had spent weeks living in rented accomodation and imagining what moving into our first new home would be like. You know, drawing up to your pristine house with that beautifully manicured lawn, site manager presenting you with a bouquet upon arrival, cerimonial handing over of the keys, entry into a beautifully finished, meticulously clean, carpeted home that you had mortgaged yourself to the hilt for? Well actually.....we got a call the morning of the move (just after we had packed all of our possesions into the lorry). The cleaners were still finishing off but the house would be ready to occupy soon. Lunch on David Wilson Homes at a local pub? Move in just after that? Excellent..or so it seeemed. We went for lunch and waited for our mobile to ring. Two o'clock, Three o'clock, Four o'clock. Oh come on! David Wilson banked our money at 10 o'clock that morning when we completed! Four thirty and we decide to go and see what's going on for ourself. It was a hot July day and, being a building site, extremely dusty. As we drew up, we could see a commotion outside our house. On the dusty driveway a david Wilson carpet fitter was still cutting the carpet for our lounge and dining room (in the dust). He was perhaps the most stressed man I have ever met. So we unloaded our possesions while he finished off (2 hours) then at about 9pm sat down and looked at each other in that dejected tired way. Time for a bath to relieve those aching bones? Up to the beautifful new bathroom, run the taps...PROBLEM. The boiler is broken, no-one can come out to fix, the immersion heater will take two hours to heat the water. We go to bed dirty...our day ends. Thanks DWH. Now I'm going to jump forward. The completion of the house was obviously rushed (see story above) which meant that a large number of faults were outstanding. We spent the next 6 months constantly badgering the site manager and his boss a
                  nd his bosses boss etc to sort the outstanding problems (3 A4 pages full). Indeed we project managed the last phase (finishing) of the house for them! Thankfully, nearly all of the problems were detail, except one night when we heard wires shorting that had been loosely fitted...still, stoic to the end! However, taking this all into account, the house is great. It is well designed and fundamentally well-built and once your are past the initial problems things settle down. My opinion of the builder is different though. DWH are greedy and try extremely hard to avoid the cost of putting right their mistakes. If you buy a house from them make sure you list the outstanding faults, update it and send / fax it weekly to head office. Stand up to the lines of shifty employees trying to convince you a fault is not a fault and you should get somewhere. And whatever you do, don't buy the DWH carpet. It is extremly poor quality and our vaccuum is still filling with bits from it two years later. It will only last this long with a family and whilst they will try to charge you £2500-4000 for a four bed house, you could buy a roll of the rubbish yourself for about £700 plus fitting. I'm moving into a new DWH house in August. I like the design!! And I'll know what to look for!!

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