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Dealing with empire was an incredibly horrendous letting experience. During my 9 months living at one of their properties, we had mice, constant mold, the shower wall fell through, constant problems with hot water and plumbing. Empire would always say they would contact the landlord, but unless I phoned him myself repeatedly, I got no response. Emails were rarely responded to and when they were, it took several weeks.Moving out, empire seemed to have invented all kinds of problems with the flat which was cleaned and given back to them in a far better state than we received it in. We have been waiting over a month for our deposit (or at least part of it) to be refunded after being promised it would be in our account within 2 weeks.My advice would be to avoid empire at all costs.
I dealt with a South African Guy (Isak Botma) at Empire Estates and i was more than happy with the service! Dealling with the public isnt alway easy and i think he have done great providing me with a home! Thank You Empire!
These guys are beginners!!!The day you move into the property thats when you find out!!!
After my 6 month contract was finish with Empire i moved to Cricklewood in shared accomodation with friends! They done there inventory that day, the agent told me everything seems to be fine! Paid my bills which they requested and gave it to them. I waited 1 month which in the contract state 2 weeks! The bills took 1.5 weeks + 2 weeks = 4 weeks? After several phone calls to the agent they told me they are waiting for the landlord, how difficult should it be!!! just make the call. The agent told me im on the LIST (What list??) To think back i dealt with the Landlord about issues in the flat like washing machine, leaking pipes(which costed me!!) The Agent told me they FAXED all the problems to the landlord, yea right!!!!! im still waiting. After several atemps to recover my 6 weeks deposit i recieved half of the deposit back and the AGENT said "everything seems to be fine!" *&%&^$^%!!!!!! The agent told me the Landlord wasnt happy!!!! Ive requested for reciepts from the landlord NO RECIEPTS! so where did my money go! Empire told me to take it futher, SO WHY DO WE USE AN AGENT!