Wooster And Stock give poor service (Estate Agents in general)

Member Name: L McNally

Product:	Estate Agents in general
Date:	04/12/08 (70 review reads)
Rating:

Advantages: Large office to meet them in

Disadvantages: Very poor service

Wooster and Stock (Wooster & Stock) are very poor. They have lost our banking details with signatures, made 2 incorrect invoices, incorrectly billed on 5 occasions in 18 months, overcharged above the direct debit signed and been made to write 2 written appologies to us.

They had to send a repair man 5 times in a month to fix a boiler and left an open gas pipe in the livingroom untapped - which could release gas into the room if stood on. Very bad service, terrible financial handling and unhelpful staff.

All of the problems have been responded with "I don't know how that could have happened" when we have pointed out the persistent and repeated problems. The thin venear of a profesional sevice hides a lazy, constantly unorganised, and unhelpful core. My co-tennants and I have had money repaid to us because of their poor record - some thing that says a lot about the problems they caused.

Summary: The worst letting agency I have ever encountered