Biggest Cowboys in the Business (Foxtons)

Member Name: kjmccabe

Product:	Foxtons
Date:	20/09/09 (151 review reads)
Rating:

Advantages: None - what so ever! Well, maybe a diet coke for 'free'

Disadvantages: The biggest waste of money ever

Despite having heard awful things about Foxtons, I found a really nice flat through the Richmond office and decided to take the risk! REALLY wish I hadnt! The customer service was amazing right up until we actually handed over any money! The office is very flash and we were given bottles of coke when we were there. When we had agreed the let and it was time to turn up to pay our deposits (I rented with 2 friends) they hit us with the admin charge £400! While this appeared to be very steep, we grumbled amost ourselves but paid up and moved in.

To be honest we didnt have much contact with them until the time it came to renew our contract when we were hit with a £200 admin charge, supposedly for printed out an addition piece of paper! BUT the real battle started when i decided to move out and have a friend take over my part of the tenancy.

Now, I have done this before and it has never be a problem, I spoke to the land lady and she said that she was happy with this as the rent was still going to be paid, and at the end of the day it was only a name! I told foxtons this and explained that a new copy of the contract would be needed with the name change and they tried to charge me £400. I REFUSED to pay that much for a simple addendum which was printed on one side of A4 so called and spoke to many people at their head office, only to be SHOUTTED at! Told it was 'tough', being threatened to take to court, all of the above.

The eventual way I managed to get out of this charge was my sitting on the floor of the richmond office telling everyone in there about the situation, they agreed to waive the fee to shut me up!

From that day I have vowed NEVER to have any dealings with them again

They are money grabbers through and through!

Be warned - its always more than they lead on

Summary: Stay Away from these people!