| Product: |
Foxtons |
| Date: |
17/10/03 (2400 review reads) |
| Rating: |
 |
Advantages: none
Disadvantages: pain, hurt, an overwhelming feeling of having been shafted
i had a nightmare with foxtons.
they lied to me at every stage of the process - and i was a seller, supposedly their client. they were rude to me. they shouted at my wife on the phone. and then they denied it all afterwards.
i complained to the managing director by letter. one of his lackeys phoned me up denying everything. he tried to wriggle out of replying by letter but in the end deigned to write.
i replied.
then i got a letter from the foxtons in-house lawyer demanding their fee.
having taken legal advice i find i now have to cough up 3% even though they have been dishonest in their dealings with me.
they are not a member of any regulatory body. they bully their staff by paying them a derisory basic wage and forcing them to fight for commission to survive.
having spoken to friends on the national press i find that my story is very common and my complaint is small beer compared to the investigations already underway into this company.
a detective inspector level police inquiry is in full swing. and the office of fair trading are also investigating foxtons. hopefully soon foxtons will be forced out of existence.
my advice to anyone, and i am telling as many people as i can face-to-face, is stay away from these guys. don't be fooled by the silly minis and swanky website and offices. they are not nice people and they don't care about you.
Summary:
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Last comments:
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- 29/03/07 I'm not a seller through Foxtons, but an unfortunate buyer via them. Although my story isn't as financially bad as some other stories on this site, I do feel compelled to add my disgust as to how they have treated me, and I believe, the Vender of the property. Simply I had agreed one price for the flat I'm buying, received the memorandum confirming it on the Thursday. On the Friday I had a call from the Agent (Anna from the Canary Wharf office), saying that an additional bill has come into the equation for some major works to the exterior of the property which will be carried out after the vender sells. As someone who believes in being fair, I agreed to an increase of a £1,000 on the purchase price to contribute to the bill of £1,500 (which turned out to be £1,850 in the end). When the paper work came through from the vender’s solicitors I realised that this hike in the price had been seen as nothing more than a negotiation on the price "to take it off the market", and oddly enough I was being looked at to pay the outstanding bill of £1,000. If anyone can tell me how I would ever agree to increase the price for no reason I'd be very pleased to hear it...
Simply, I was mislead, and was then accused of lying, which infuriated more than I ever have been in my entire life.
STAY CLEAR OF THIS COMPANY, THEY DON'T CARE ABOUT YOU AT ALL! |
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- 24/02/05 I am in the middle of a battle with foxtons, again as the seller, I would be really interested to hear from anyone who has found themselves having to pay 3% commission to Foxtons when their flat was sold by another agent. Please feel free to email me at allweather12345@yahoo.com and let me know what happened.
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