We have bought 2 George wimpy homes within the last 3 years, we bought a 3 bed semi which we lived in for 8 months then sold, to buy a 4 bed semi in a culdi sac further up the street, all the "site agent" was interested in was us completing his customer survey form within days of moving in so he could achieve his bonus, the man is a disgrace to the building trade, he lies about EVERYTHING, we have had issues with our boiler, plumbing, rear French doors not fitted properly, no guttering fitted to rear bay windows causing severe damage to finished brickwork from rain running off the roof, paintwork yellowing within weeks of moving in, fizzy juice bottles left down roding eye points, internal doors not fitted properly, windows not closing, chrome handles peeling and flaking, the list goes on and on, As for the head office or local office customer service, its non existent, they could honestly give BT a run for their money and that's saying something
George Wimpy or Taylor Wimpy as they are now known are a DISGRACE, I would never recommend them to anyone and not touch them with a barge pole ever again, we bought in Stirling central Scotland, but it appears reading these reviews its the same all over the UK. If there is another builder, building family homes in the area your considering then please use them, believe me I am certain the overall quality of your home will be better than a Wimpy home, they are a joke, please avoid.
We purchased our Taylor Wimpey (Glastonbury) home in February when they were only foundations. We moved in August.
The solicitors they recommended where typical west country, laid back and slow, however, our purchase was not delayed. I do recommend you get a different solicitor when you 'sell' your old home (would be cheaper) ... as we only got discount when we 'purchased'.
Can I say, that we have had minor problems ... nothing to do with the build quality or finish, as I write our house is still in one piece! We had a few teething problems, as expected such as wonky bathroom tiles! Easily rectified.
Once we had moved in, any snagging faults we did have (not many) we saw the site manager straight away and they were sorted immediately. Nothing was to difficult for the Site manager to sort he was (and still is) a superstar!! I think this is useful as they are still building on the site, so have all the brickies and chippies etc on site.
I would like to thank our site manager and sales rep for all their patience during our exciting time.
Bought our house, in 2006, after a LOT of consideration and re-assurance from Wimpey sales staff. Once in our house (and after the 28 day snagging list period) Wimpey were not interested in any of our concerns. Ill fitting windows, door mechanisms breaking, faulty bathroom taps causing flooding downstairs, ill fitting doors and most recently large gaps between the floor and the skirting boards and large cracks in the walls. What Wimpey re-assured us about was the path they were putting next to our house, they basically fairytaled what the use of it would be. The path is causing residents many problems with youth disorder. If I could have seen into the future I would have NEVER bought our Wimpey house. Untruths, uncaring and unbelievably uniterested in helping us.
Buying the house
It was around July/August of 2006 when my wife and I went out to look for our first home together. We were both set on a new build house and so whenever we were driving round and saw one of those little yellow development signs we were drawn in like moths to a flame. Anyway, we'd done our research on the internet, got a list of all the developments, price range, house types, and so on, and eventually after visiting pretty much all of them (or at least it felt like we did!) we found a new development by George Wimpey which had a house in our price range that we just loved. The area wasn't the best, and we knew that from the outset, but we were prepared to put that aside for this house. It was a 3 bedroom, spacious house, for the same price (£135k) as you could get a 1 bedroom cramped apartment in the centre of the city. We saw the show house, as the plot that we were about to buy was only 2 feet high at that time.
The sales lady from Wimpey I have to say was great, and created a great impression on us about the company immediately. There were only 2 of our chosen house type left on the plans for us to choose from and both were on the edge of the development, looking out onto a row of old style pebble dashed houses which weren't exactly pleasing on the eye, but hey, we were first time buyers and didn't have much choice if we wanted this house, so we bought it. We got our 5% deposit paid, legal fees paid, and carpets throughout the house as part of the deal. So far so good.
Before move in day
As I mentioned above, the house was about 2 feet high when we bought it, and so we got the chance to go to the Wimpey 'options centre' to see what special additions we wanted to add to the house during build. We did select a few things, a fireplace for £500, an alarm system for a couple of hundred (a must have though!), and one or two extra sockets etc. I was disappointed with the majority of the options as they seemed massively overpriced - for example, a heated towel rail, £99 from B&Q was £450! Recessed spotlights for the kitchen, available for 3 for £10 from screwfix direct, were £30 per light.
One of the conditions of Wimpey paying the legal fees was that we had to use their solicitors, I think this was probably one of the most stressful parts of the pre-move in process as they seemed to have no urgency, and didn't care about hitting deadlines for exchange of contracts etc. I remember the week before we were due to move in they sent us some legal documents to sign and return to them which had to be returned by 3pm the same day for us to move in as planned - talk about leaving it late - I didn't expect to have to run around Newcastle city centre in the pouring rain to hand deliver documents because the solicitor had sent them out too late. Never mind, if that's what it took to get to move in day, that's what I would do.
As the house was being built we got invitations to go and see the progress so it was on with the hard hat, and out with the camera to take a look at some bricks. A nice touch I thought for those that want to keep these sort of things for their 'memories' box. We'd been given a guide date of late October for move in date and so we started planning around this...big mistake.
Now things do go wrong, weather can affect things (e.g. if its windy then the roof tiles might get delayed), and I can accept that. What I don't like to see is things going wrong because someone is trying to cut corners, especially on something I'm paying a lot of money for. We received a letter saying unfortunately our house would be delayed until the middle of November, but no reason was given. Ok, these things happen, we change our plans, looking on the bright side, its gives us more time to save for extra bits and bobs for the house. Then another letter, saying end of November, then another, saying start of December, and then another saying mid December. Again, I can understand delays, but this delay after delay seems to me like bad project management. As it turns out, I found out after I moved in (from the site manager himself) that the reason for delay was because Wimpey had hired a bunch of cheap labour untrained in bricklaying, and after a few weeks they realised how poor the work was and had to pull down the bricks that they had done and start again! It gives you a great feeling about your new house!
Anyway, we eventually were getting there...during early November we got to visit the house again before they finished the plaster boarding so that we could see and take photos of the location of all wires and pipe work etc. again, I think this was a useful exercise, especially since our new kitchen units had just been delivered and we were able to kindly point out that they'd ordered the wrong units...pretty lucky we spotted it before they installed it!
By early December they'd almost finished everything, and were doing the final coats of paint and we were invited to a final visit for a guide to how to use everything in the house. This, I didn't find useful. I was there probably no more than 10 minutes, the site manager showed me around each room pointing out the thermostats on the radiators, and the control panel on the central heating system - helpfully pointing out not to touch any of the settings as they've been set up for me (great but what if I want to change things??), everything else seemed too complicated to explain - the alarm, the electric oven, the central heating digital thermostat, even lighting the fire, and so I was given a bunch of instruction manuals instead.
Move in day
When move in day came myself and my brother loaded up the cars with as much as we could (remember this was our first house so we didn't have any big appliances/furniture to move ourselves - they were being delivered the day after move in by Currys / DFS etc - who very kindly had kept everything in storage for us after we had been delayed moving again and again) and waited for the call from the solicitors/Wimpeys, and at about 11am it came. Incidentally, our move in date was 15th December, about 2 months late.
I collected the keys from the site office and went round to the house, it wasn't quite ready for us, with a few window sills wet from painting that morning, and not all carpets had been fitted yet, the turf wasn't yet down, but none of that mattered - finally our first house was ready for us!
After move in
And then the problems started....and it didn't take long. After unpacking as many boxes as we could that day, my wife's parents came round with some champagne to toast the new house and we all enjoyed a great evening. Then we were getting ourselves ready for bed at about 1.30 am, I turned on the tap in the en suite to brush my teeth and instead of water coming out of the tap, I could feel it on my feet...gushing out of a pipe that hadn't been connected properly under the sink. Luckily, one of the things we did cover on the familiarisation visit, was how to turn off the water! So my wife then rang the Wimpey 'emergency' line as I tried to mop up the flood. She eventually got through to an agent called 'Shaft' who after spending a few minutes flirting with her, said he'd send out a plumber asap. This turned out to be 3pm the next day.
When we awoke the next morning, we went downstairs to find the water from the en suite had seeped through the floor, through the ceiling, and down the walls of the lounge. As I said the plumber turned up to fix the pipe and switch our water back on at about 3pm, and the site manager joined him to look at the damage. He said they needed to give it a few days to let it dry then he'd get it repainted! I guess he must have missed the big chunks of plaster that had dropped out of the ceiling and walls, luckily the painter who came to repaint it a month later spotted these and re-plastered it first (yes a month later, they mysteriously forget to come back and repaint it that week, then disappeared for 2 weeks for Christmas).
Going back to the days after move in, after a few days the watermarks had started to dry out, but then all of a sudden another wet patch appeared in the same spot however I couldn't see any further leaks from the sink. I rang the customer care line who refused to send out a plumber unless I could find the leak! After another day the water mark was huge and I demanded they sent out a plumber, and eventually got my way after speaking to numerous supervisors. The plumber came out an noticed a small leak coming from where the clean water pipe goes into the toilet, again in the en suite, and this was the cause of the water coming through downstairs. I dread to think what it would have been like by after Christmas which is when they originally wanted to send out a plumber.
Things continued like this for the first 6 months, in fact I made a list of 'snags' which I wanted fixing...I counted 132 individual items that required fixing. Most of them were basic building/plumbing issues that any builder or plumber with a bit of pride in his work would have spotted. Examples are:
* Another leak in the other bathroom from one of the taps
* Toilet flush in other bathroom not fitted correctly
* Radiators not fitted level (every one in the house was wonky!)
* Carpets not fitted correctly - one of which was too small for the room leaving a 2 inch gap down one side of the room!
* Plasterboard joins/screws visible in EVERY room of the house
* Nails sticking out of staircase spindles
* Nails sticking out of joists in loft
* Random holes in the walls around sockets and pipes
* Patches of walls that had been re-plastered but not repainted
* Cracked cooker hob - which I was told they wouldn't fix because I could have done it - even though I pointed it out in the familiarisation visit!
There was also a bunch of small things which on their own wouldn't have been a problem, but together makes the finish of the house look sloppy. The first time we filled the bath, we noticed the chain for the plug had been snapped, then tied together and hidden behind the taps.
Due to the sheer volume of plasterboard joins and screws being visible, as well as a lot of cracking, Wimpey agreed to replaster and repaint the entire house, which was very difficult after we'd furnished it, but we got there. On talking with the plasterer and painters they said that Wimpey were in such a rush to get this row of houses finished for the end of the year to meet their targets that they left the heating on full power 24 hours a day to dry out the plaster and paintwork which causes it to dry too quickly and crack. Wimpey had to replaster and repaint the entire street.
The NHBC (National House Building Council) did a 'random' spot check on my house one afternoon asking me to fill out a 5 minute questionnaire to verify that I was happy with the quality of the build. I invited him in and he eventually left around an hour and a half later having taken a bunch of photographs of the faults. He said that he was shocked at the poor quality of finishing around the house.
Wimpey made a massive point during the selling process of explaining their customer care initiatives and how we'd be looked after, especially during the first few weeks of being in the house. From my experience this didn't turn out to be true, as the difficulties of finding a plumber above shows, plus their promised 7 day, 14 day, and 28 day courtesy visits from the customer care team never happened either. I felt that every time I had a customer care issue, I had to fight to get it fixed, and not once do I remember an apology for the inconvenience caused during the constant rework when I had to take days off work to wait for tradesmen. Another point I should mention is another possible reason for the lack of care in the finished product...Wimpey dont employ their own plumbers, plasterers, painters etc...they are all contractors and hence I guess feel no ownership in these houses as its not their own company they are building for.
In summary - a very mixed experience with Wimpey. The buying process was fairly easy (if you discount the slow solicitors), and we got a good deal. Once all of the snags were eventually cleared up, the house was great. The opportunity to visit the property during the build was also a nice touch. The problems we had I feel could have been avoided very easily if they hadn't tried to cut corners on cheap contractors, if they hadn't rushed the build to complete before end of year, and of course following through on their customer care promises would have been a simple but effective way of impressing their customer. Unfortunately it seems in today's world, getting x many houses completed to meet targets comes above customer satisfaction in the list of priorities for a lot of builders. A very different experience to the Miller homes, who built our next house. Would I buy from Wimpey again? Probably not as I've heard similar stories on other Wimpey developments and so I guess it's not only a problem at this one site.
I hope if you're reading this having just bought a Wimpey home that you do not have an experience like this!! If you do have problems, you have to be patient...they will fix the problems if you keep on at them, you just have no choice but to be patient.
Thanks for reading
This review also appears on Ciao under my username there, geordieg00
I bought my 2nd Wimpey home just over 2 years ago - the first house was great - this one has now had 4 leaks the last being nearly 6 months ago which caused extensive damage to kitchen floor, cloakroom, hallways and everything in the understairs cupboard was flooded. Although water was flooding down the walls not check was made of the electrics until 3 weeks later! The repair work has not been good and had to report them to NHBC twice but they are almost useless. Now I am trying to get monies back on all items lost and just getting a run around from Taylor Wimpey and their insurers. The plumbers they used are now liquidated - not surprised as not one house on estate that I know of that does not have or had a leak!Can someone help me to get monies back
I checked out my local George Wimpey development after being fed up of having very little space in our previous home. The show homes looked fab - they were very modern compared to all the other developer's & prices were much lower than simialr sized homes on nearby developments. We chose a 3-storey home since there was so much more space.
Wimpey were fantastic at this point (bear in mind this was 3 yrs ago, when homes were selling well, so they didn't have to be so helpful in order to sell homes....service may be even better now?!). They helped us sell our old home, by lowering the price & making up the difference between the sale price & the average estimated value themselves. They paid all the legal & selling fees, & even threw on £400 for removals! (For which we paid about £50 & pocketed the rest...!). The sales staff at our development were lovely, & the site manager was always quick to lend a hand when needed.
Once we moved in however, the problems arose. The first night we were in the heating didn't work. And it was COLD. The sales staff ran over to Comet to buy us electric heaters, & the meter was later re-read so we didn't pay for the electric to run them. We have since had NO END of probs with the boiler/heating. They extended our warranty for another year, but nearly 3 yrs after we moved in it's still not right.
We've had a leaky shower, a leaky toilet, awful smells coming from under the sink/washer, doors that won't shut...the list goes on. Fortunately, we were one of the first to move in on the site, so we have had the builders on site since day 1 & it doesn't take them long to come & rectify the problem, but that's really not the point.
I seriously doubt I'd buy another Wimpey home, but then again what builder would I go with? - it seems they are all as bad as each other! Can't fault the customer service though, which I suppose is a good thing....!
(Also published on ciao under the same name).
hi folks, im writing this cos im at the end of my tether and need to tell someone about Mr winpy homes. The home itself is lovely, you get a few problems weve had the usual, Boiler breaks down regually- heating up the duff- Waters leaks- thermo stat not working, Doors and plastics warped, sky sockets installed wrong, spotlight wires fused together, Scuffed marks everywhere. Now my issuse is with the Wimpy Cust. Service, they have none its crap. So when u get things that break down or need sorting, You find you hear evey excuse under the sun. But remember mostly u have 1 yr to get the little fixtures sorted. well its been 7months for us and still havent fixed all ours. Trust me do urself a favor, try BARRETTS homes or something. George Wimpy is shocking, so much more aggro than its worth.
My partner and I bought our 1st and so far only George Wimpey houe in July 2003. A 4 bed detached house with a fair amount of land and we ticked most of the extra's boxes when it can to kitting out the interior.
This was to be our very first brand new house purchase so excitement levels were high. We had opted for wooden floors in the hall / dining room, ceramic tiles in the kitchen and pretty much everything else you can think of.
The problems first became apparent on moving in day. The wooden floor was bouncy and uneven in the hall and dining room and you could see the ceramic floor in the kitchen where you look down the lines of tile grout was up and down like a roller coaster.
Unfortunately we were once of the last few houses to be built on-site so by the time we moved in we were not fortunate to have a local site office / manager to present our list of faults to, these ranged from the major flooring issues to digs and holes in walls, windowsills not painted evenly to the more basic issues of odd screws missing from lights / doors and plg sockets.
After 2 years of arguing / visits for remedial action George Wimpey finally agreed to lift the floor in the hall / dining room and kitchen and re-level with screed but of course as the kitche was ceramic tile this had to be kanger drilled up. What a mess this made but at the end we can to a financial agreement and level floors with upgraded coverings / materials but after 2 years of stress and hassle this was by no means enough to make up for it all.
We will never buy a George Wimpey or Taylor Wimpey home as they are now known again and will never recommend one to friends or even enemies !!
My advice if you cannot resist one of their homes is not to buy one of the last few remaining as other people on our development found fault resolution relaly easy with a site manager and office on-site. And lastly send all complaints to the CEO do not mess about with local site contacts get stuck in and let them know the issues in writing - preferable recorded delivery - good luck !!
We have had one of the worst experience with George Wimpey developments in North Manchester. While we were away for a week in London, there was a water leak in the first floor bathroom. There was water all over on the first and ground floor. Carpets had to be removed, new carpets fitted in, bathroom tiles refitted, repainting... but we still do not know the real cause of the problem. All the problems were addressed after 2 months of the actual leak, which meant that in peak winter season we were in an uncarpeted house with our heating bill going up (we had my father over at this time, who is a Cancer patient). They did not even care about the fact that I had to take an off from work for so many days while they tried to figure out what the problem is.
In addition to all this, the Customer Care service at George Wimpey is the worst (especially Michelle, you never get to talk to the Customer Care Manager, Wendy Barber). They are rude and never visit the property no matter how serious the matter is. I feel that there is a need for someone to inform Watchdog for followup on this matter as the customers should be aware before they buy any property from George Wimpey.
I have spoken to my neighbours about the problem, and only to my surprise there have been others who have had similar experiences.
When one buys a house, it is for security and peace, not for more problems.
We bought our home last year and have a huge list of problems including some very serious. We have a lot problems with bad drainage, poor brickwork, poor finish internally. On top of all these problems george wimpeys customer care is very poor so bad I got an independent inspector to come and produce a report on my house. the report contained over 100 issues. The report was sent to Wimpey homes in march and I got a reply from them in May, the reply started "Whilst writing I would like to point out that we as a company do not normally act on snagging surveys carried out by so called independent comapnies" The letter went on to say the would fix some of the problems but not all and they didnt even cover all problems highlighted. As well as the faults picked up in the report I found the electrical installation in the garage was illegal.
Check www.bewareofwimpey.com for more information
I think George Wimpey are FAB!! I bought an appartment from their 'Bilton Court' development in Rugby in 2005 and they were helpful, experienced, professional and basically could not do enough for me. The site manager Neal Edwards even came to my assistance on a sunday morning! How many people would do that!?! Even now, two years on they are still helping me beyond the call of duty by getting me an extra kitchen unit and shower attachment. Well done!
I would just like to congratulate George Wimpey on producing a fantastic house and keeping their promise of 'Delivering my dream home!' I bought a four bedroom house from the builder in june 2007 on the Parklands development in Woburn Sands, Bedfordshire. And have been thrilled with the level of after care recieved from the site manager 'Paul Salisbury' and his fantastic team. I have had a few minor alterations and repairs which are only to be expected when buing a new home, I am very pleased to say that they were rectified with a prompt and professional response.
Sales team are usually excellent - after your cash. After that it all goes very wrong. Simply avoid these jokers people, life is just too short to waste on companies like this. My experience? I created a site so you can read it all here -
The worst experience of customer care and general management I will ever have, it simply can't get worse than this. How they still sell homes to people I have no idea so lets get the word out. I always make a point of praising good companies because it's only right but this lot? Words fail me. Just avoid...as for stars? I wouldn't give them anything but I have to or I can't post the review. 1 star than , just out of sympathy for them!
George Wimpey. A brand name that fills you with a sense of awe - what quality, workmanship, style and pancahe. UNTIL YOU BUY ONE. Do not do it. You only have one life, and it really is not worth the time, effort, tears and disappointment that will inevitably follow. George Wimpey will walk to the moon to sell you a home, and leave you there when it all goes wrong. And it will. Be warned.
What is so great about a tower that is merely put up to be maintained by a bunch of dribbling fools who havent the faintest idea of how to deal with a CUSTOMER query or follow up anything remotely related to their job? what is the point??A third world class rating for customer service and diabolical shoddy build concierge area looks like a building site still unfinished!!RECOMMENDATION DEMOLISH AND TRY AGAIN