Do not buy a house from GW - Poorly built homes with poor service and repair and NO Customer Care (George Wimpey)

Member Name: In despair

Product:	George Wimpey
Date:	13/03/09 (253 review reads)
Rating:

Advantages: None

Disadvantages: Poorly built homes with poor service and repair and NO Customer Care

We have had one of the worst experience with George Wimpey developments in North Manchester. While we were away for a week in London, there was a water leak in the first floor bathroom. There was water all over on the first and ground floor. Carpets had to be removed, new carpets fitted in, bathroom tiles refitted, repainting... but we still do not know the real cause of the problem. All the problems were addressed after 2 months of the actual leak, which meant that in peak winter season we were in an uncarpeted house with our heating bill going up (we had my father over at this time, who is a Cancer patient). They did not even care about the fact that I had to take an off from work for so many days while they tried to figure out what the problem is.

In addition to all this, the Customer Care service at George Wimpey is the worst (especially Michelle, you never get to talk to the Customer Care Manager, Wendy Barber). They are rude and never visit the property no matter how serious the matter is. I feel that there is a need for someone to inform Watchdog for followup on this matter as the customers should be aware before they buy any property from George Wimpey.

I have spoken to my neighbours about the problem, and only to my surprise there have been others who have had similar experiences.

When one buys a house, it is for security and peace, not for more problems.

Summary: A story of a house owner with a water leak problem that ended in 3 months.