George Wimpey "Workmanship" ; (George Wimpey)

Name: cas43

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Product:	George Wimpey
Date:	17/04/04 (2709 review reads)
Rating:

Advantages: Good sales staff, Great roofer

Disadvantages: Absymal after sales, Non existent complaints procedure, Poor site management

Couldn?t agree more about atrocious after sales service. It?s taken almost 2 years for all our complaints to be resolved, there is no proactivity, no courtesy follow ups, on the part of George Wimpey.

Our problems included
·Contract cleaners didn?t carry out any cleaning before we moved in. Our cloakroom was used as a store cupboard for the first 3 months because it was so filthy.
·Loose brickwork in a retaining wall.
·Concrete slabs at front of house laid incorrectly allowing water to gather at front door instead of draining away from it.
·So much rubble left in the back garden we had to remove over a ton of it at our own expense.
·Filter at top of patio doors (outside) was broken.
·Huge rip in the roofing felt plus numerous smaller ones (thank goodness the roofer had done a decent job else we would have no shelter from the elements).
·Loose electrical sockets in kitchen.
·The earth wire for the kitchen sink has been secured by a screw. No-one from George Wimpey appears able to confirm whether this conforms to current Health & Safety (or equivalent) legislation.
·Spotlight above kitchen sink had bad connection.
·Dirty, scratched kitchen sink.
·Unpainted woodwork.
·Unvarnished woodwork.
·Paint runs down most walls (we?ve been told it was the last job before the painter stopped for his main holiday).
·The joining tapes in the living room ceiling had to be replastered and repainted twice.
·A key for the patio doors went missing before we moved in and we were assured the lock would be replaced. It turned up later, Wimpey gave it to a workman and gave him permission to enter our home to carry out some snagging work. They gave him permission to enter a property they no longer owned! He did, of course, set off the burglar alarm but George Wimpey deemed this so unimportant that they simply left a message on a mobile answering machine asking us to give them a call. They had 5 telephone numbers li
sted for us and only phoned one of them.
·Workman dragged his rubbish bag across our newly laid laminate flooring, leaving a trail of dirt and scratches
·Site Manager blamed our carpet fitter for causing popped nails to appear in the ground floor living room ceiling. The plaster advised that this happened simply due to the plaster drying out (ie shrinkage).
·Site Manager also blamed our carpet fitter for numerous marks on the poorly painted walls. This was despite these marks being pointed out to the deputy Site Manager on the day we took possession and prior to our tradesmen entering the property.
·The concrete floors were not scraped clear of debris, despite the Site Manager?s assurances during the familiarisation visit. Before any flooring could be laid, our own tradesmen had to scrape the floor.
·Our computer was left covered in dust following a visit by the painter to repair a burst tape.
·The handles for our living room windows were at different heights.
·The glass door for our living room (for which we paid extra) was not available until a few weeks after we moved in (despite ordering it several months earlier). We had to stretch a curtain over the doorway so that our burglar would operate properly. A temporary substitute door wasn?t available from George Wimpey.
·Plate missing from front door lock at door frame causing the door to rattle when it was windy.
·Front door had obviously been painted on a windy day creating a textured paint effect.
·Glass in patio doors, external kitchen door and kitchen window were so badly scratched they had to be replaced. Unfortunately, the repair to the window in the kitchen door was botched which meant that ?
· ? External kitchen door window not sealed properly and leaked every time it rained.
·Our water temperature changed from scalding hot to freezing cold in a matter of seconds. It took several calls to George Wimpey before it was rectified.
·Paid extra f
or tiling on 2 full walls in the bathroom but it was only partially tiled on 1½ walls.
·Soft patches in the dining room wall because to thin a layer of plaster had been applied over the joining tape between plasterboard joints.
·Loose taps in cloakroom and bathroom.
·Bath overflow seal leaked.
·Their standard guide to owning a new George Wimpey home and how to raise any snagging works was delivered several weeks after we moved in. Some complaints must be raised within 7 days of moving in. Bit difficult to do that if the guidelines telling you this aren?t made available until several weeks after the deadline has expired.
·Site Forman told us there would be snagging list drawn up 9 months after we moved in. According to the local office this is not the case.
·Production Manager admitted we had suffered more problems than is normally expected only for their Complaints Manager to deny this. Complaints Manager now admits the Production Manager was correct.

We know of neighbours who stopped reporting problems to George Wimpey because of poor quality repairs during the initial snagging. We know of other neighbours who are also still experiencing problems.

If George Wimpey don?t watch out their brand name will become synonymous with poor quality workmanship and abysmal after care service. Remember the Ratners effect?

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