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We almost moved into a grant property flat (unfortunately) but eventually managed to move in to a nice privately rented property (having payed sums of money of course!)Since then, having not even visited the property, and now 11 months later, we are still receiving calls from associated people offering to fix things, replace boilers, deliver ovens, etc - WE CANNOT IMAGINE HOW BADLY RUN THE PROPERTY MUST BE TO NEED ALL THESE THINGS IN ONE YEAR. Each time we have told them we don't live there and never have, but the calls persist.It is a mystery why they still have us on record, and cannot remove us from the system.Upon writing a bad review on qype I was also asked by the company to remove it.Don't go near this agency. Claire and Amelie
I had various problems while living in a grant management property, However it wasn't until moving out I realized how terrible they actually where. My deposit overall was £670 pounds. Of this they Charged me £64.40 for an end of tenancy clean, £54.00 for a carpet clean, £88.14 to clean a mattress and a £25 administration fee. The flat was left in the manner I moved into it in, I spent hours cleaning so I find it quite insulting to then be charged money for someone to do what I had spent hours doing. The inventory clearly stated the state of the carpet was average, to be honest it was terrible a cream carpet that was dirty and stained they then charged me to clean this. The spare bed in the property was never actually used and it also had a mattress protector on it so for them to charge me to clean it when it was stained in the first place is pretty cheeky. My experience of them can be summed up by saying they are out to make any money they can by ripping off tenants that don't know any better. I wish I'd had the foresight to check reviews before moving into one of their properties.
I have seen lots of reviews that say 'do not go with grant management unless you have no other choice' but seriously, even if you have no other choice just don't do it!! One star...and only cause I can't post a review without giving one.
I don't know anyone who has had good look with a GM property. They are very unreasonable, and very bad at keeping the line of communication open. The houses do look nice, but this is purely an on-the-surface thing, and unfortunately the houses have been badly made and maintained. I would avoid this company every single time in the future. They are very much only interested in the money, and nothing else. This may be same for every landlord... but I wouldn't look here if you're looking for someone even half-decent.
Grant Management are the worst letting agents I have ever had the misfortune of dealing with. We have been in a property of theirs (in Salford) for the last 10 months and thankfully I will be moving out as soon as our time is up!During this time we have had a leak through one bathroom ceiling, faulty electrical items, the fire alarm does not work, the oven exploded and the boiler is broken.None of these problems have been fixed with exception of the oven; even that took no less than a month of phone calls.They also 'lost' £560 of one tenants rent payments, this is still an ongoing argument with them even though we have the proof (bank statements) to show it was paid.We ignored the bad reviews and we got stuck in a hell hole.AVOID THEM AT ALL COSTS.
Mention the name 'Grant Management' within earshot of a group of twentysomethings anywhere in Edinburgh or Glasgow (and possibly elsewhere; their reach is depressing), and you'll be regailed with stories of burst pipes, illegal entry, broken boilers, vanishing deposits and Grade 1 Environmental Health Risks, among other things.
Unfortunately, we didn't think of asking these people when choosing our flat with Grant Management a couple of years ago.
I'm aware that any flat agency that spreads itself as wide as Grant Management has somehow managed to achieve will have the occasional dodgy property, and also that people tend to be more vocal about negative experiences than positive ones, but even taking this into account it really does seem that no one has a good word to say about Grant Management. And I'm afraid I'll have to go all mainstream on this one and join the dissenters.
I don't have many standards from a property - I've always chosen to live in cheap flats, and have had a good run thus far with amusingly dodgy landlords (even if they were a little on the racist side), but living with Grant Management was a new one on me. On average, I really don't think a week went by without at least one problem rearing its ugly head across those twelve long months.
I'll start at the beginning, with the contract signing. Needless to say, there was some discrepancy between the things we were told when being given a guided tour of the property and the things that these statements later evolved into. Take the £75 administration fee, which we were told was to cover the cost of obtaining our references... only to be told that we were to provide our own references. We reported this to the City of Edinburgh Council, who found it quite interesting, but not as interesting as they found the complete absence of a HMO license that's supposed to be essential for properties of three or more people.
Although these things seemed annoying at the time, in hindsight it feels rather petty to moan about a vanishing £75, especially when we fast-forward to the tedious process of getting back the deposit, something that was only achieved after months of regular phone calls to various disconnected employees within Grant Management's seemingly independent offices on Coates Crescent and Nicolson Street in Edinburgh. There was also their attempt to lumber us with a £140 cleaning charge, and the times they debited hundreds of pounds without permission, for seemingly no reason, stealing our money. We did eventually get everything back, but it was an annoying process.
But hell, that's just money, and insignificant compared to some of the really bad stuff. Like the time we found mould in our property that Grant Management failed to take notice of until it was officially classified as a health hazard. And those pesky bed bugs. Or the numerous times they let themselves into the property without the required 24 hours' notice, one time even to show round prospective tenants who seemed even more confused than we were (I can only imagine how many times they let themselves in when we were all out at work and unable to catch them at it).
There was more, but I'm getting a little depressed remembering it all. The worst part is, we really weren't alone in our experience, and despite formal complaints to the council, it seems Grant Management is somehow getting away with all this, on a very regular basis.
I normally give companies a lot of leeway - I wouldn't think of sueing someone if I found a mouse's head accidentally esconced in my Snickers, for example - but with Grant Management it's different. I'm not prepared to simply eat around the disgusting article this time.
This company damages the quality of life for hundreds of young people and students each year, meaning it really is a menace. If you search around, you can find plenty of horror stories from Grant Management tenants and survivors on the internet, though sadly none of these negative reviews seems to appear high up in search results, which must be some huge credit to whatever agency's in charge of Grant Management's SEO strategy. I wonder if this review will ever register in a position noticeable enough for people to take notice? Hopefully, a few more negative reviews might save people from making the same mistake so many others have done, and go with a letting agency that isn't completely terrible.
It depresses me to walk down any residential street in Edinburgh or Glasgow and see Grant Management's signs jutting out of another godforsaken property like a Jolly Roger. Still, the Grant Management experience wasn't a completely worthless one, as at least it taught me the lesson to always be scrupulous when choosing landlords in the future. You can have that one on me.