Nationwide Building Society Reviews
Newest Review: ... had farmed it out to this company. The report never arrived however be naive about these things as the mortgage had been cleared we thought that there could be no problems. How wrong we were, the house had numerous problems from day one. We contacted the bank ask about the report only to be told that it had been done by Countrywide and that we needed to contact them. Despite contacting Countrywide they refused to send us a copy of the report as we had not signed their T&Cs. As we had not received any |T&Cs from them it was a little hard to do. They agreed that they had not sent any out for us to sign...they had however sent ... more
Customer Nationwide Building Society Reviews (11)
by SJHUK - written on 06/08/13
This company is also used by LLoydsTSB. I wanted to port my mortgage to my new property and of course had to have a report done. The mortgage advisor at LLoydsTSB informed me that a Home Buyers Report would be needed so we signed up and paid the bank just over £600. As far as we were concerned we had bought the product from them, only to find out that they had farmed it out to this company. The report never arrived however be naive about these things as the mortgage had been cleared we thought that there could be no problems. How wrong we were, the house had numerous problems from day one. We contacted the bank ask about the report only to be told that it had been . Read the complete review
by - written on 11/10/11
After reading the previously posted comments. We cannot believe Nationwide still use that company. I was assigned the above. Their surveyor was rubbished. Subsequently, we have found numerous faults with the property. Their response to our list of compaint was that the survey was undertaken "Within the inspection and contractual limitations for a Home Buyers Report"... Follow the Countrywide Surveying Services complaints procedure. It is a long drawn out process. However, if they fail to admit responsibility take they to the Ombudsman Services. It does not cost you any money. Just plague the company with paperwork.There is also an official Nationwide BS complaints procedure - Do not drop the matter!Sooner or later, they will have to clean up their act.
by Lily - written on 30/06/10
We went through Countrywide Mortgages who used Countrywide Surveying Services to carry out our valuation at a cost of £325. Although the valuation was carried out quickly, and the recommended electrical report was obtain by us, it took 3 weeks for the valuer to pass the information onto the mortgage lender, despite constant chasing from myself, the mortgage advisor and the lender. I was informed at one point that my application had sat untouched on someone's desk for a week and later that the valuer had gone on holiday without informing the lender. In total my mortgage application took 6 weeks, much to the annoyance of all parties involved. Would definately not recommend any of the Countrywide services to anyone, total waste of time and money!
by - written on 21/06/10
We have just had a Homebuyers Report by Countrywide as the mortgage was arranged through Nationwide. Its horrific! The Estate Agent admitted that they were late to let him in the house and has the surveyor shown his displeasure? oh yes! Its an old property but because he had issues with the rear extension he has refused to put a value on the house, so apparantly the main structure and the land are worthless. The Report is full of contradictions. Within sentences he is condemming the house and then saying it doesn't need anything urgently doing. I plan to make a formal complaint. Has anyone had any joy complaining?
by - written on 02/10/08
We went with Countrywide Surveyors because they are Nationwide's valuers. We opted for the homebuyers report which was a complete waste of money. The report was full of contradictions and they clearly don't know the difference between single and double glazed windows and doors. Didn't tell us anything useful which we hadn't already picked up by looking round ourselves.We complained asking how they made these mistakes but received a letter today with excuses galore on it and no refund.I wouldn't bother getting a survey done by this company - you may as well throw your money down the drain. Our survey was done by someone in the Milton Keynes office although it sounds like whole company is useless judging by the other reviews.AVOID!