Nationwide Building Society Reviews
Newest Review: ... no insulation on the tank at all! They went on 'A plastic feed and expansion tank in the loft space serves the central heating system.' The tank was in fact redundant. 'There are no inspection chambers within the curtilage of the property..' I assume the surveyor ignored the the one in the middle of the patio! 'The property was furnished with fully fitted floor coverings in most rooms except the kitchen and main bedroom. This restricted our inspection....' The majority of the carpets were not fastened down in any way (hardly restrictive!). 'The internal partions appear to be constructed in a mixture of solid ma... more
Customer Nationwide Building Society Reviews (10)
by - written on 11/10/11
After reading the previously posted comments. We cannot believe Nationwide still use that company. I was assigned the above. Their surveyor was rubbished. Subsequently, we have found numerous faults with the property. Their response to our list of compaint was that the survey was undertaken "Within the inspection and contractual limitations for a Home Buyers Report"... Follow the Countrywide Surveying Services complaints procedure. It is a long drawn out process. However, if they fail to admit responsibility take they to the Ombudsman Services. It does not cost you any money. Just plague the company with paperwork.There is also an official Nationwide BS complaints procedure - Do not drop the matter!Sooner or later, they will have to clean up their act.
by Lily - written on 30/06/10
We went through Countrywide Mortgages who used Countrywide Surveying Services to carry out our valuation at a cost of £325. Although the valuation was carried out quickly, and the recommended electrical report was obtain by us, it took 3 weeks for the valuer to pass the information onto the mortgage lender, despite constant chasing from myself, the mortgage advisor and the lender. I was informed at one point that my application had sat untouched on someone's desk for a week and later that the valuer had gone on holiday without informing the lender. In total my mortgage application took 6 weeks, much to the annoyance of all parties involved. Would definately not recommend any of the Countrywide services to anyone, total waste of time and money!
by - written on 21/06/10
We have just had a Homebuyers Report by Countrywide as the mortgage was arranged through Nationwide. Its horrific! The Estate Agent admitted that they were late to let him in the house and has the surveyor shown his displeasure? oh yes! Its an old property but because he had issues with the rear extension he has refused to put a value on the house, so apparantly the main structure and the land are worthless. The Report is full of contradictions. Within sentences he is condemming the house and then saying it doesn't need anything urgently doing. I plan to make a formal complaint. Has anyone had any joy complaining?
by - written on 02/10/08
We went with Countrywide Surveyors because they are Nationwide's valuers. We opted for the homebuyers report which was a complete waste of money. The report was full of contradictions and they clearly don't know the difference between single and double glazed windows and doors. Didn't tell us anything useful which we hadn't already picked up by looking round ourselves.We complained asking how they made these mistakes but received a letter today with excuses galore on it and no refund.I wouldn't bother getting a survey done by this company - you may as well throw your money down the drain. Our survey was done by someone in the Milton Keynes office although it sounds like whole company is useless judging by the other reviews.AVOID!
by - written on 22/05/08
We're not a customer of Nationwide but like other reviewers have had an absolutely appalling experience with Countrywide Surveyors. They failed to identify that our gable end wall was damp - so damp in fact that water trapped within the wall was released when a screwdriver was stuck into it! They also claimed that 'the plaster appears to be in satisfactory condition' when it wasn't even attached to the walls - we had to have nearly all of the house replastered before we could move in. We complained and ended up getting our solicitors involved - they still are. To date Countrywide's response has been arrogant in the extreme - they sent an Assistant Regional Director to have a look at the property who turned up in a suit and shiney shoes and didn't carry out any form of inspection at all.Do not use this company!