First up, this review relates to the Milliners Green development in Staffordshire.
We bought our first Charles Church home on this development 4 years ago and we have been delighted with it. As with all new houses (they are built by humans, not machines) there were a few snags of which the worst was a faulty downstairs WC and leaky guttering but these were rectified by Charles Church without question and relatively promptly too. The lesser snags were also rectified in the same manner. We have had no further issues with this house at all (a 3-bed mid-terrace).
We have now bought another brand new Charles Church home on the same development, this time a 4-bed detached due to our family expanding! As yet, we have not moved in - we have exchanged contracts and the house should be ready by early May 2013. We moved using the Charles Church part-exchange offer and it is important to note that CC have 2 DIFFERENT part-exchange schemes. Firstly, there is 'Part Exchange' whereby CC market your old house on your behalf and agree a price with you and the buyer, and subsequently agree a price with you for the new house. Secondly, there is 'Part Exchange Plus' whereby CC buy your old house from you for an agreed fee (based on 2 market valuations) and agree a price with you for the new one. This effectively makes selling your old house the responsibility and problem of CC as you have sold it to them.
We took up 'Part Exchange Plus' and actually got a fair market price for our old home, aswell as carpets in our new home for free. The process was very easy and CC were very clear all the way through about who needed to do what etc. This may be down to an excellent sales rep on-site.
We can't wait to move in to our new house on Milliners Green and my only advice to potential buyers would be 'be realistic' - you WILL have snags of varying degrees in your new home because it is just that, new!
Where do i start ?? firstly customer service is shocking well lack of it ! We purchased our home 4 years ago and on the first day we had NINE pages of snagging ! we contacted site agent and sales woman every day regarding outstanding work which still has NOT been resolved !!!!!!! They say only faults within the first 2 years are considered well to cut a long story short we had to contact NHBC as persimmon had yet again ignored all claims by phone,email and letter NHBC and site manager came to look at very noisy stairs which were also showing signs of movement What was their excuse ? we had carpetted the stairs ! Unbelievable,pathetic and lame ! The carpet fitter had fitted the carpet grips but they said they should have been glued down Never heard of this
So i urge no-one the buy from Persimmon unless you want endless hassle and stress
I've been in my 4 bed persimmon home for about 3 months now, and have to say, all in all i'm very happy with our purchase. We went for the part ex deal and got slightly more than what they marketed it for after completion, and shaved a few grand off the asking price as the property was a stock plot. For those who want a bit of a bargain, always look at the stock plots, these hold up further development on the site so they want rid, enquire and play hard ball in regards to what you want. We did it and couldn't be happier with the house. The legal process went swiftly and smoothly, no nasty surprises.
Yes, we've had a few snags, but it's a new house, nothing is perfect 100% of the time, front door was letting a draft in, got it sorted, shower door had a damaged hinge, got it sorted, blocked drain last week, got it sorted. Ring customer care, and chase them if you don't get it resolved within a couple of days. It's like anything in life, if you nag enough then you'll get it done.
After discussions with my neighbours i would advise that you get your own carpets/flooring put in, we did that and got a good deal and got decent carpets and floors that will last for years. Neighbours complained of carpets having to be re-stretched in order to fit correctly.
I do feel for those who've had a bad experience with their new homes, but i can say that it's not always the case, do your checks before you move in, go more than once, we went round it 5 times before we moved in. Take family with you, their opinion can count for a lot.
Demand that snags are dealt with before you move in if you can, chase and chase until things are resolved, trust me, they hate to be nagged at!
We are in mid process of buying a Persimmon home. We put down a £250.00 deposit, we spent many visits at our choice of mortgage advisor, and had the go ahead from him. Persimmon say that they do part exchange on thier glossy entising brosures and oh dont they make it sound easy. They put our house on the market with 3 estate agents, we had an offer much too low to make the move viable, and against Persimmons wishes refused it! 2 weeks later, we sold it for £10'000 more than what Pers.. tried to make us accept. Unfortunately the buyers chain broke 10 days before completion and hey were back on the market again. Our detached 3 bed is not ready until October, 2011, and we were not panicking as Persimmon are suppose to make us an offer. We asked from day one back in Feb, how much would they give us part exchange, and excuse after excuse, that they wont know until a month before. in the mean time we have started building up a bill with thier choice of solicitor, and a £400.00 fee for the search with the mortgage to be agreed. Then they said you need to lower your house by 5 grand, I said thats pushing it, but to force us to do it, they said they would only give us £105'000 for our house when it was attracting viewers at £125'995. Our contact with Persimmon always said all down the line Pers.. will give you a fair and near the market price offer, which we trusted they would!! We now in limbo, as the lower price of £120'000, has not paid off or attracted any more viewers, we have about 5 weeks before house completed, and we have a feeling we are going to end up out of pocket and refusing thier stupid offer. I am on verge of backing out, and wish I had seen this site before, as I believe you all, over them, watch this space I shall keep you all informed. Best Wishes Candee
My wife and I moved into our 4 bed detached in September 2010 and we are chuffed to bits with it. Only some minor teathing troubles that were quickly sorted. Grass was in excellent condition when we moved in. Reading back on some of the other comments it looks like a lot depends on where you buy. ours was in Bishop Auckland.
I ordered a home with Persimmon in July 2009, the original plot that I reserved had already been given to someone else so they offered me another one which I accepted. By this point however the solicitors had already ordered a land survey for the original plot so I had two on my hands, and of course two fees. Because it was Persimmons fault they rightly said they would pay for the original one.
Well I had the house handed over in April 2010 and after emails and phonecalls (even knowing someone in Persimmon didn't help) I am yet to see the money, granted its only £115.00 but thats a lot of money to me. They have fobbed me off, not called back and emailed rubbish to me. My Mum who worked in the new build industry for 20 odd years, took the house over and snagged it. The back garden had diedand she was told they were going to re-lay it, but they never gave a date. Imagine then my renting agent going to the property and seeing the lawn dead again because no one had informed her they were going to be doing it, and the worst thing.. they swore blind that they had told her.
I have asked for my lawn to be re-laid by them, they say "We did it already its your fault for not watering it" this is a joke as if they had bothered telling me, my Mum or my agent we could have had it watered no problem.
I am appalled by the after sale care, well, I guess there is none. It seems they have my money and thats all that counts, I wish I could give no stars.
My partner and I brought our first home with Persimmon in March 2010. We were so excited having our first home and spent weeks doing the flooring ourselve.
First issue-the plumber for our home had been sub-contracted and had plumbed the kitchen in with the wrong fittings. So on using my washing machine the first time we found our study (next door) flooded.
We then had to pull up the work we'd done, luckily we had not done the study floor. When they came to fit it Persimmons plumber said what a bad job they'd done.
Second issue- our large set of patio doors dropped each time they were open and wouldn't shut.
Third issue and probably the biggest so far. We had our garden lawned, decked and bordered as we brought a puppy. At the end of our garden is another plots garage. Their garage was extremely damp, so bad you could pull the mortar out with your finger. Persimmon tried to blame our decking, however my father made saw it was above where the damp proof should be. Our neighbours (luckily we're friends) continued to complain and persimmion had to dig up our decking. What did they find you ask, well no damp proof was ever used to protect the garage. After putting the damp proof down they were reluctant to relay our deck and when they did they reuse the old planks which had been damaged. Our neighbours are still suffering from damp off the other wall and fighting persimmon to fit it.
Fourth issue- Our ensuite shower is used regularly (like most peoples), we made sure to have the fan on and window open. However i notice a damp patch appear before the shower head and then the paint started peeling off. At first we thought it might be us, but i got persimmon to check anyway. Well after going into our loft they found that both fans where blocked and we were missing the ventilation tiles from our roof. This happened last firday and i'm still waiting for them to contact me with a date for the repair and I expect them to repaint the ensuite as well.
I shall let you know if this happens.
Beware those of you looking to buy a persimmon home, this is may tale but i know many other on my estate that have had similar or worse issues with their home.
I purchased my property in June 2010, and have been waiting for nearly 6 months for the snags on my 1 month inspection form to be addressed. Their customer services team are a joke, emails ignored, one contact we have is CONSTANTLY "out of office" and still not replying upon his return. It is like banging your head on a brick wall. And if you try to call them, no answer on the customer services line half the time, and if you call on the sales line you get an answer pretty much immediately... funny that, and ask to be transferred to customer services and you are faced with a bemused person, who usually says because of "sickness" they will have to take a message and get customer service to call me back. They dont call back. Surely a company of this size should have cover enough .... !!
A complete joke from completion onwards.
We moved in 2years ago,First problem our neirbour parked outside our garage. When
we complained to persimmon,who allowed this,our neighbours parked both their car's on their driveway,problem driveway too short so we had to walk round their car to walk up our path.Car blocked our gate access to garden.
The view from our kitchen window was lovely our neighbours car.
This has been resolved after several months,but has caused a great deal of bad feeling.
Whoever made the plans for this development.?
We have four plumbing problems in the 2 years.
Water tank leaking though the hallway and kitchen ceilings,walls,& floors&light's,sink leaking onto bedroom ceiling x 2 waking up to the sound of water and wet bedclothes.
Water leaking from tap in kitchen sink & base unit caused quite a lot of damage to unit and floor,rang Persimmon they said ring a plumber you're two years protection are up.
Plastic bath sinking,floors squeaking,doors not staying closed.Mastic around doors to garden look like it's been applied without any skill.
Drain cover to front not built level.Mortar spilt over the brickwork which looks a mess.
I could go on but I do not wish to become too boring.
It's been pretty well awful.I have turned into a nervous wreck. I really regret buying this house.Would love to move out.
Buy at you're peril.
I am currently buying a persimmon home through their assisted move program, they basically market your house for you. However i now realise that this is not for the reasons i had expected, i thought that it was to make things stress free for me and keep things as simple as possible. Doh !, the reason i believe they do this is nothing to do with making it stress free for you, its about them having full control of the situation.
They are the most un ethical people i have ever come across. We agreed a price based on an offer that was made on our house, we signed an agreement with them and paid a reservation fee and are about to exchange contracts, when they now start asking us if we would be able to afford to pay more for the property.... they have also contacted our purchasers and asked them ( without any consent from me) if they would be willing to pay more for our house. How dare they,i am absolutely fuming that they are even thinking about going back on what we agreed ... i am so shocked by their arrogance that i am really thinking if i acually want to go through with it, this is the biggest investment of my life and i cant trust the people im doing business with. This is such a bad sign
Persimmon Home provides the worst customer service that I ever experience in my life.I had moved into my brand new 4 bedrooms and when I did the sang list just before the handover was taken place I got him noticed down the Gas Box lid is broken and I was being nice and told them you can fix this any time you want, which he never carried out.Than now the customer services had denied any knowledge of the issues was ever recorded and the person that was dealing with my request has left the company. Now, they will not fix my problem because it was not covered under NHBC and theirs warranties. I found that totally unbelievable they can say that and this is from the Head of Customer Services...It is only a Gas Meter Box....... How difficult is that to fix....????
My partner and I moved into our 3bed persimmon home 6months ago and have had no problems at all maybe it depends on the location you buy your house (we're in Gloucester) or we've been lucky but we're 100% happy with it.
I BOUGHT A HOUSE WITH PERSIMMON 3 YEARS, WHEN I MOVED IN I FOUND OUT THE NEXT DOOR NEIGBOURS 2ND DRIVE WAS IN MY GARDEN OUT SIDE MY LIVING ROOM WINDOW I PHONED PERSIMMON ALOT OF TIMES ANS WAS PASSED FROM PILER TO POST AND TOLD A LOT OF DIFFRENT THINGS BUT AFTER 1 YEAR THEY GAVE ME BACK SOME OF MY LAND BUT THE DRIVE IS STILL OUT SIDE MY WINDOW, WHEN I BOUGHT THE PLOT IT WAS NOT ON THE PLANS ABOUT THE DRIVE, MY DREAM HOME HAS TURNED IN TO A NIGHTMARE, IM NOT THE ONLY HOUSE THIS HAS HAPPENT TO ANOTHER 10 HOUSE HAVE THE SAME ISSUE.
I have been living in my newly built Persimmon Home for almost 3 years. I took up the offer on the home exchange. I was warned that they offer a lot lower than the value of your home, but you are really paying for the convenience of them taking you old property off your hands. Saying that, nobody wants to loose money, and Persimmon do increase their offers. My home was valued at £135K and my first offer was £118k (a substantial difference), but they did eventually increase that to £128, without solicitors fees which would have cost £2000. I took them up on that offer. The house was ready on the expected date, but it was filthy although the cleaner had been in. I do think Persimmon should do one last inspection before passing over the keys. We had a couple of small problems at the beginning (drafty windows, terrible painting), but nothing major(they did come out again to paint). As long as you notify them about your problems tho do rectify them eventually ( flooring took 5 months). In this case we had a free garden fence and outside lights because of the inconvenience. On the whole we are happy with our home and we are glad that we moved here. Let's hope that things don't begin to go wrong now as our 2 year guarantee has run out!!
NEVER BUY A PERSIMMONS HOME. After our house been finished 4months later than it was supposed to be it is a joke living here. we had numerous problems when we moved in.we are currently waiting for our kitchen to be pulled out and the right one put in. i was told in december it would be in the new year i still havent heard anything and just get palmed off by sales office. we live with a ridiculous amount of lorries driving past which is damaging the street and leaving inches of mud behind them which now trails into the house. ive complained numerous times to head office and they dont seem to care once they have our money. think twice people its not worth the stress honestly i no all my neighbours will agree.