Newest Review: ... relatively promptly too. The lesser snags were also rectified in the same manner. We have had no further issues with this house at all (a ... more
Persimmon Homes=Non-existant Customer Service
Author Name: Unimpressed Hants
Advantages: You become proficient in writting complaints letters.... this is the only advantage
Disadvantages: Zero customer service after purchase.
I purchased my property in June 2010, and have been waiting for nearly 6 months for the snags on my 1 month inspection form to be addressed. Their customer services team are a joke, emails ignored, one contact we have is CONSTANTLY "out of office" and still not replying upon his return. It is like banging your head on a brick wall. And if you try to call them, no answer on the customer services line half the time, and if you call on the sales line you get an answer pretty much immediately... funny that, and ask to be transferred to customer services and you are faced with a bemused person, who usually says because of "sickness" they will have to take a message and get customer service to call me back. They dont call back. Surely a company of this size should have cover enough .... !!
A complete joke from completion onwards.
Summary: Wish i could give NO stars
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