Newest Review: ... relatively promptly too. The lesser snags were also rectified in the same manner. We have had no further issues with this house at all (a ... more
Customer care, i think not!
Author Name: Sian Welch
Advantages: Good neighbours.
Disadvantages: Persimmon homes non-exsistent customer service.
My partner and I brought our first home with Persimmon in March 2010. We were so excited having our first home and spent weeks doing the flooring ourselve.
First issue-the plumber for our home had been sub-contracted and had plumbed the kitchen in with the wrong fittings. So on using my washing machine the first time we found our study (next door) flooded.
We then had to pull up the work we'd done, luckily we had not done the study floor. When they came to fit it Persimmons plumber said what a bad job they'd done.
Second issue- our large set of patio doors dropped each time they were open and wouldn't shut.
Third issue and probably the biggest so far. We had our garden lawned, decked and bordered as we brought a puppy. At the end of our garden is another plots garage. Their garage was extremely damp, so bad you could pull the mortar out with your finger. Persimmon tried to blame our decking, however my father made saw it was above where the damp proof should be. Our neighbours (luckily we're friends) continued to complain and persimmion had to dig up our decking. What did they find you ask, well no damp proof was ever used to protect the garage. After putting the damp proof down they were reluctant to relay our deck and when they did they reuse the old planks which had been damaged. Our neighbours are still suffering from damp off the other wall and fighting persimmon to fit it.
Fourth issue- Our ensuite shower is used regularly (like most peoples), we made sure to have the fan on and window open. However i notice a damp patch appear before the shower head and then the paint started peeling off. At first we thought it might be us, but i got persimmon to check anyway. Well after going into our loft they found that both fans where blocked and we were missing the ventilation tiles from our roof. This happened last firday and i'm still waiting for them to contact me with a date for the repair and I expect them to repaint the ensuite as well.
I shall let you know if this happens.
Beware those of you looking to buy a persimmon home, this is may tale but i know many other on my estate that have had similar or worse issues with their home.
Summary: Four problems so far and counting.
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