Newest Review: ... relatively promptly too. The lesser snags were also rectified in the same manner. We have had no further issues with this house at all (a ... more
Brilliant house, great sales and part-exchange deals, dodgy customer service!
Author Name: Chris
Advantages: Great quality houses, great part exchange offers
Disadvantages: Customer service at HQ is rubbish - you have to chase a lot
First up, this review relates to the Milliners Green development in Staffordshire.
We bought our first Charles Church home on this development 4 years ago and we have been delighted with it. As with all new houses (they are built by humans, not machines) there were a few snags of which the worst was a faulty downstairs WC and leaky guttering but these were rectified by Charles Church without question and relatively promptly too. The lesser snags were also rectified in the same manner. We have had no further issues with this house at all (a 3-bed mid-terrace).
We have now bought another brand new Charles Church home on the same development, this time a 4-bed detached due to our family expanding! As yet, we have not moved in - we have exchanged contracts and the house should be ready by early May 2013. We moved using the Charles Church part-exchange offer and it is important to note that CC have 2 DIFFERENT part-exchange schemes. Firstly, there is 'Part Exchange' whereby CC market your old house on your behalf and agree a price with you and the buyer, and subsequently agree a price with you for the new house. Secondly, there is 'Part Exchange Plus' whereby CC buy your old house from you for an agreed fee (based on 2 market valuations) and agree a price with you for the new one. This effectively makes selling your old house the responsibility and problem of CC as you have sold it to them.
We took up 'Part Exchange Plus' and actually got a fair market price for our old home, aswell as carpets in our new home for free. The process was very easy and CC were very clear all the way through about who needed to do what etc. This may be down to an excellent sales rep on-site.
We can't wait to move in to our new house on Milliners Green and my only advice to potential buyers would be 'be realistic' - you WILL have snags of varying degrees in your new home because it is just that, new!
Summary: I would definately recommend Charles Church but BE REALISTIC