5 months into buying our house in Faversham Kent I am disappointed with the build quality and the finish. The issues we have had are not snagging - they are much more serious build quality and site management issues. Only today we have another blokes toilet and an overheating consumer unit which is a fire risk. Notwithstanding the 4 water leaks, new front door, replacement of windows and repair of others including another visit next week to fix one already repaired. Internally every single bit of woodwork needs repainting due to shoddy workmanship, and the finish to walls is questionable. As for ground maintenance (which you pay annually for) this is currently non existent and I am doing weeding/grass cutting myself. Not what I paid for. Disappointed and would not buy from them again unless it was a show house which they seem to take more care over. The customer service people
Are very nice but that's just too late in the process. All 'After the horse has bolted' stuff. I was pestered to complete a Customer satisfaction survey - thats how the site manager gets their bonus! Told not to bother completing it unless I would give a 9 or 10. Resolve my issues and I might bother to do it. Shocking really.
We brought a Redrow to be our dream family home. During the sales process they could not do enough. Problems started as we moved in as we had had little chance to view the property prior to this. The build quality is questionable and the finish is shocking throughout, looks like my kids did the plaster work and painting. Remedial work has been slow to materialise and has not really resolved the issues. Forced to make a formal complaint via the head office which is awaiting a response. Speaking with the neighbours my experience is the same as theirs which is alarming.
Although it was years ago, we decided to purchase a Redrow Property at Horwich near Bolton, what should have been a dream come true where we could both build a future as our first new home turned into a nightmare. I would have to fill at least four A$ pages of problems that we found. So I will keep it short we had paid a deposit and sighed all the necessary paperwork, work started on the new build and we called at least once a week to see how progress was being made. Things started to go wrong as we noticed the site of our house was prone to flooding plus other bad workmanship still we though things would be sorted once built, WRONG we were so concerned that we payed for an independent structural surveyor to look at the property, we arrived on site and he started to take photos and document the problems when someone from the office with a foreman turned up and told us the leave the site. I had already contacted Redrow with my concerns and they had done nothing, I received a letter after our visit stating that we could only view the property once we had signed a final completion of the property. We contacted the building federation who duly contacted Redrow for an inspection of the house. on the day of the inspection Redrow had relocated the site office staff and the forman I can only assume they did this as I had given them photo graphic and written evidence and a copy of my surveyors report albeit not complete because they removed us from the site. After a thorough inspection a full report went to Redrow with a list a mile long as an example the whole house had to be repointed (not bad for a new build) they had tried to dodge up some of the bad workman ship before we had arrived. We decided to pull out of the contract as we had lost total faith in the builder. We contacted our solicitor who advised us we should still purchase the property as they could force us to pay as we had signed an agreement, I said they can take us to court. All in all we lost £2500 deposit despite asking for the return of our money Redrow did not reply or pursue us for the purchase. This is only a brief summery of the problems and difficulty we had with Redrow. We eventually purchased a new build from Seddons a local builders with first class customer care. I still have all the paperwork and photos of the botched up new build. SO my recommendation is DO NOT PURCHASE A REDROW HOUSE remember Redrow will only plug the good reviews and not tell you about the hundreds of complaints some I would suggest are worse that ours.
I bought with RedRow because of the Council help with funding, a great initiative to help people own their own homes with an interest free loan and lower mortgage. The process of buying was easy - everyone was helpful and friendly. The house was already complete so there was no opportunity to submit a snag list prior to moving in.
After I moved in, their reps visited and took a list of problems. A couple of them were fixed. Despite a clear electricity certificate there was no power to the front of the house as the fuse box hadn't been completed, so the safety certs are obviously worthless.
The problem is that everything in the house is sourced as cheaply as possible and corners are cut to save money. Doors don't close properly. The gate and fences weren't properly attached. The paint was so cheap that it came off with a light wipe of a cloth, straight down to the bare plaster - the first job I had to do was repainting the whole house. Plaster is thin and often falls off in chunks. I was told the carpet was wool but it's very cheap synthetic. The shower pump broke. The worktops aren't watertight so the sink surround lifted within a few weeks.
The garden is the most annoying of the problems. It's supposed to be 30cm of good quality topsoil over a clay base. It's actually about 5-10cm of soil over a thick layer of building rubble. It's also very uneven, as is the patio. To grow anything on this estate you have to either take up the turf and order topsoil or use raised beds.
After two inspections and a couple of visits from the site manager promising to fix everything I gave up. They had no real interest in sorting any of the problems out, so I'm left to fix it all. It's going to cost a lot. It is lovely to have my own place, but I would suggest factoring in about 5k (for a small house) to fix the basic problems, more if you really want to bring everything up to a high standard.
Redrow are an absolute nightmare. They are disorganised, delay the completion times hugely, cut corners and are hard to deal with. The workmanship is far from what it should be too. Never ever again would I buy a house from them! They try and scrape pounds off their bills by missing bits out. They even missed a half newell post on our stairs and refused to fit it. They missed tiling a room I paid for at an upgrade cost, and then argued its not included in the standard spec (how's that relevant in a paid for upgrade by room)! All wordwork got only one coat of paint, even had writing grinning through the workwork in several places. The garden wasn't levelled before they turfed so its all bumpy. The list goes on and on and on.......
Both the management and directors are rude, argumentative, pedantic and don't give a thought to the Customer!! That culcture cascades through every part of the company certainly in Berkshire anyway. Buy somewhere else, with someone else unless, you are prepared to but up with absolutely whatever they decide because its their way (which is poor) or no way!!!
I moved into a Redrow property a couple of years ago .The workmanship was appalling!!All the sealings had to be replastered (naildropping) after I lived in my house for barely a year.The bent worktop in the kitchen had to be renewed as there was no sealant between the worktop and the sink and water had seeped through.The downstairs toilet did not flush properly and the basin in the bathroom had to be renewed as it was broken at the back where the screws should have gone through to fix the basin to the wall.The banister at the wall end came loose.
I also had great problems with the front door which did not fit properly and I had to enter the house via the gardengate until somebody came and refitted the door.The glass panels in my living room windows and patio door were all badly scratched and after a battle with the housing association they were replaced.
Recently I had to open the cistern at the back of the toilet and discovered, that the screwheads on the screws which should hold the back of the toilet to the wall are to small and the washers are not the right size.That's why the toilet bowl is moving every time one sits on the loo.I also had to take of the side panel of the bath . The space under the bath was full of rubbish,cigarette ends and packets.
I have lived in many different properties and appartements here in England and abroad but have never incountered such shoddy workmanship.In fact in a fairly recent survey by the consumer group, 'Which',Redrow came almost at the bottom.(I had already moved in and not in a position at the moment to move out.)When the time comes to move out I will not be looking for a Redrow property again.
The one good thing I want to add is that it is a good sized home,but such a shame about the bad standart of build.
We lived in a Redrow new build for 16 years, very happily. There were snags at that time. But they were dealt with professionally and courteously.
When it came to downsizing, we chose a Redrow home because of the quality of the house we had sold.
After 4 weeks in our new Redrow home, we are so disappointed to the extent that we are considering giving up and moving out. We are waiting for 5 windows to be replaced, one window is not even straight, the guest toilet does not flush, the front door lock has been replaced, the patio door does not close, the stair carpet underlay is faulty and we await replacement, the painting throughout is awful.
I could go on.
The worst thing is that there appears to be no quality control and Redrow make us feel as though we are complaining for the joy of it when all we want is a perfect home and a quiet life.
They are difficult to deal with, and even after approaching the chairman, this has not been followed up.
Redrow really need to think of a different motto. "Our pride your joy". We have seen no pridein this house and we are not joyful.
I am looking to purchase the Ludlow on Scartho Top in Grimsby and would really appreciate someone taking the time to let us know 1, how redrow are and 2 what the Ludlow is like. We are looking to purchase a 3 bedroom Ludlow or may upgrade to the Warwick but unsure after reading some of the reviews. Also the garages seem quite small, would they house a car comfortably? Really looking for any advice or tips before we commit. We may be part exchanging but our current house may be too old for them to take on, they said that they would sell our house for us and can get this done swiftly but I am assuming they will reduce the asking price to get a quick sale!
Please don't buy from them there just not on the same planatBut don't buy from them also watch the managment company they employ there all from the same pot linning Each others pockets and most of them could not sort a issup in a brewery
Hi guys. I'm looking to buy a brand new redrow Oxford house. Been finding mixed reviews for this company. Cannot find any updated reviews ( 2012 + ) anyone know or have bought an Oxford or anyother redrow house lately. I now you have to go around the house and snag it before handing over the hard cash. The things I'm also trying to find out it how much are the monthly bills ie gas electric water. So I'm looking for an Oxford owner to tell me really but if you own a four bedroom of the range then I would love to hear. Also since I'm parts exchanging I know the house price will not change much. But what extras did people get thrown in ie fitted wardrobes,dishwashers.
We ave lived in our new hoe now for 6 weeks. We are more than happy with redrow fom start to finish. The on site manager has been superb. The phone in customer service has never failed. All problems have even sorted with a week or even a few days.
We have been living in our Redrow home for nearly 9 years. We were 1st time buyers so we're a little wet behind the ears when it came to snagging...however we did notice a hairline crack in the basin in the downstairs cloaks..only to be told we could of done that ourselves...therefore Redrow weren't liable. The floorboards unpstairs were creaky...they did come to fix them, however as we had laminate in the master bedroom these couldn't be fixed.
After 2 years in the house we had a bad storm, several of our roof tiles were blown off, on the neighbours car. We phoned Redrow only to be told this was "an act of God" therefore not their problem..! Might I add prior to being given the damning verdict, we were asked to write letters to customer service, only to be told these hadn't been recieved.
We eventually had to claim on our insurance.
We have had leaks from all three toilets causing severe damage, again we've had to claim on our insurance, so our insurance is now sky high.
The front door locked itself, so we're unable to get out, we had to call out a locksmith. He sorted the lock out & told us that the door had been incorrectly fitted.
Last year one of the inspection chambers on the drive cracked, we've since been advised by an independant survey, that these have are the wrong type for a drive & should be a competely different unit. Contacted Redrow, who in turn advised us to contact NHBC - who is turn said it's a Redrow matter...in the end we paid for it to be fixed ourselves.
So anyone thinking of buying a home from Redrow be warned....!
Has anybody else experienced problems with the rendering on their Redrow homes? mine has gone completely green and when i complained to Redrow they just jet washed it and told me it was fixed.Some six months later, the problem has resurfaced and is actually worst than before. can anybody offer any solutions or support in relation to this issue as i'm getting nowhere with Redrow.I'm also having problems with my lawn as its flooding all the time and again Redrow are not being helpful offering any soluations. i would definately not buy a house from them in the future as i think the customr service is a complete joke.
We bought a flat off plan in Hitchin, when we went to see it at the agreed viewing we were shown the WRONG flat. The numbers were mixed up we were told, you will have to re book as we are to busy to show you now. Allocated parking was NOT given a flat number, there was a construction site in front for 3 months which should have lasted only a few weeks. We were NOT able to park due to machinery using the allocated spaces. Spoke with the EASTERN branch and the MD there was just RUDE and OBNOXIOUS. Ground rent was chrged from day 1 even though it was not finished, eg no carpets in property etc. This is not what we expected from the company, I will NEVER use them again and have put the flat on the market to never need to have to deal with them again.
AVOID AVOID AVOID !!!!!!!!!!!!!!!!!!!
We have lived in our Redrow home for 4,5 years now and we have had nothing but bother. Some things that have been wrong since day one have STILL not been fixed. Within 6 months of moving in, we needed a new shower unit as the existing one was leaking and water was pouring through the hall ceiling. They had to re-do all the of the rendering on the outside of 6 houses in our street as they made such a poor job the first time. 8 people in our block of 11 townhouses have had problems with our toilets in the last few months. They all started at the same time. The toilets make a horrible noise when we flush them - they all new a new inlet valve - which Redrow have refused to pay for. This coincided with them putting the pipes in for the toilets in other houses they were building. Everyone in the street has bad internet connection due to the bad wiring they have used for the phones. We all have broadband, but everytime someone uses the phone, our internet connection stops. We had a leak in our bedroom two years ago which was going to get fixed. Needless to say it never did. It is now leaking again and despite several emails and phone calls to Redrow, nothing has been done to resolve the problem. The guttering at the front of the house overflows every time is rains and pours down at the front door so you get soaked when you leave the house or come back in. This has been fixed 5 times and is STILL a problem. Their Customer Care service is completely useless. The staff are often not friendly and don't phone back when you ask them to. Be very aware when buying a Redrow Home. The house itself is nice, but you will get NO help at all if anything goes wrong. I will NEVER buy another home from Redrow.