I HAVE JUST HAD A FORTNIGHT OF HELL TRYING TO BUY A HOUSE THROUGH REEDS RAINS WOOLTON LIVERPOOL. I AM ABSOLUTELY DISCUSTED WITH THE WHOLE ORDEAL AND DEVESTATED THAT WE HAVE NOT GOT THE HOUSE.

I HAVE SPOKEN TO SEVERAL OF THEIR COMPLETELY INCOMPETENT STAFF AFTER FINDING A HOUSE WE REALLY WANTED, WE OFFERED ASKING PRICE AND FOR THE PROPERTY TO BE TAKEN OFF THE MARKET THEY REFUSED TO DO THIS INSISTING ON MORE VIEWINGS, WHEN THE PROPERTY OWNERS HAD STATED THEY WANTED TO SELL QUICK AND WE ARE DESPERATE FOR A HOME WE OFFERED A 5% CASH DEPOSIT THAT WAS IGNORED THEY THEN DECIDED TO HAVE A BIDDING WAR, SO I SPENT THE WEEK TRYING TO ENSURE WE HAD A CHANCE OF GETTING THE HOUSE GIVING THEM ALL OUR DEPOSIT DETAILS AND HAVING OUR MORTGAGE BROKER EMAIL OVER CONFIRMATION THAT WE HAVE EVERYTHING IN PLACE I WAS REASSURED THAT I HAD DONE EVERYTHING POSSIBLE AND THEY HAD ALL THE INFORMATION REQUIRED I ALSO GOT MORTAGE BROKER TO CONTACT THEM DIRECT TO ENSURE THEY KNEW IN POSITION TO PROCEED.

I THEN RECIEVED A CALL THE FOLLOWING DAY TO SAY THEY HAD NO INFORMATION OF OUR OFFER THAT HAD BEEN PUT UP TO OVER ASKING PRICE, SO I ASKED MORTGAGE BROKER TO CALL AND EMAIL THEM AGAIN HE WAS THEN TOLD THEY DIDNT HAVE ANY OFFER FROM ME SO I CALLED THEM AGAIN THEN WENT INTO THE OFFICE TO CHECK IN PERSON AND WAS TOLD THAT ALL FINE I COULD NOT DO ANYMORE JUST WAIT AS THEY WERE DOING BEST AND FINAL OFFERS AT THE END OF THE WEEK.

I COULD NOT BELIEVE IT WHEN THEN GOT CALL FROM A SO CALLED FINANCIAL ADVISOR TO SAY THAT SHE DID NOT HAVE ANY INFORMATION OR PROOF THAT WE HAD FINANCES IN PLACE. SHE THEN TRIED TO GET ME TO HAVE MORTGAGE FROM THEM AND WHEN I DECLINED AND SAID WE ALREADY HAD ONE IN PLACE SHE DID NOT LISTEN WHEN REPEATED THREE TIMES THAT WE HAD 65K DEPOSIT AND A 70K MORTGAGE AND GAVE HER OUR MORTGAGE BROKERS NUMBER IF ANY MORE QUERIES I TOLD HER WE NEEDED HOUSE QUICK AND ASKED IF ANYTHING ELSE I COULD DO TO GET THE HOUSE SHE TOLD ME TO PRAY.

ON THE MORNING WHEN FINAL BIDS DUE I TOOK COPY OF OUR FINANCIAL INFO TO THE OFFICE AND REITERATED THAT WE COULD COMPLETE WITHIN 4-6 WEEKS I WAS TOLD ALL FINE AND THAT I WOULD BE CONTACTED AFTER 12PM I WAS NOT CONTACTED SO I CALLED THEM TO BE TOLD MIGHT NOT HEAR UNTIL THE FOLLOWING WEEK, THEN RECIEVED CALL LATER THAT DAY TO SAY WE HAD NOT GOT THE HOUSE I PRESUMED BEEN OUT BID BUT THEN RECIEVED EMAIL OF OUR OFFER THAT WAS 1K LESS THAN WE HAD OFFERED AND SHIELA THE "FINANCIAL ADVISOR" HAD SEEN FIT TO STATE THAT WE WERE NOT IN A FINANCIAL POSITION TO PROCEED. I AM DEVESTATED AND THINK THIS BEHAVIOUR SHOULD BE ILLEGAL.