by Knomes - written on 22/04/13
I'm currently going through the application process to rent a house, from day 1 Reeds Rains have been very unhelpful, incompetent even and out for more money. I was told, in branch, that the fee was £170 plus vat, 2 hours later I received a phone call to take the payment and was told that the fee was actually £200 plus vat!! ... Read the complete review
by lin - written on 29/05/12
we are currently renting a property from Reeds Rains. On veiwing the property it looked quite nice, all newly decorated and clean etc. We moved in in Dec and since then we have had nothing but problems: No bathroom light .....3 months to fix totally inadequate heating which caused mould growth on our bed, wardrobe, ... Read the complete review
by H - written on 27/03/12
We vacated the property just under 3 months ago and asked for our deposit to be returned. Reeds Rains brought in a contract cleaning company to assess any work that needed to be carried out. Despite us cleaning the property from top to bottom, the cleaning company claimed the property was extremely dirty and needed a 'deep ... Read the complete review
by Jason Reynolds - written on 09/02/12
We enlisted the help of Reeds Rains to let our house to tenants. We have been very dissatisfied with the so called 'Premier Service'. The only thing 'premier' are the fees they charge. In the space of two years, they found us one tenant who refused to pay rent and took several months to evict. That tenant cost us £500+ to put in the house! We even found a tenant (family) and were charged £500 for the trouble! The communication from our branch office has been very poor. I have had to constantly ring them to ask for feedback about any viewings. I only knew about our latest viewing because I happened to go round to the house and bump into them! STAY CLEAR. They charge too much money for not enough service!
by dave wharton - written on 16/11/11
Slippery slimy people to get involved with. Have rented a property in Wakefield for 8 years without a hitch. Original tenancy contract was fixed term but after 2 years went on to a rolling tenancy, no problem. We decided to move house and gave Reeds Rains 10 weeks notice in August, also notified them that a roof ridge tile had ... Read the complete review
by Simeon Le Gras - written on 28/06/11
Just let my property through Reeds Rains. All I can say is do not use these useless people. They messed up the contract and when I got the property back it was a disgrace. I'd paid for the premier managed service which cost something like £100 a month, this turned out to be a total waste of money. There is nothing 'premier' about these people. DO NOT USE THEM
by Ian - written on 07/05/11
From start to finish Reeds Rains have been a pain to deal with, they treat their customers with contempt and are very rude. I received a letter from them stating that everything was fine after vacating the property, but six weeks later I am still awaiting the return of my deposit. I know that there are avenues I can use to pursue this and I will be contacting my local CAB on Monday, but I shouldn't have to make an effort to do this. I have been into my local branch on a number of occasions and they just can't be bothered. I didn't feel like I was important to them whilst I was a customer and I'm just an irritation to them now that I'm not.
by LISA - written on 22/04/11, updated on 22/04/11
ME AND MY WIFE FOUND A HOUSE TO RENT IN YORKSHIRE. IMMEDIATELY PAID £225 APPLICATION FEE (£150, £75 FOR SECOND APPLICANT), WAITED OVER 10 WORKING DAYS, AFTER WE RANG THEM AFTER THE 11TH DAY, THE MANAGER GOT BACK TO ME SAID WE HAVE PASSED THE CREDIT CHECK BUT THEY HAVEN'T GOT 'OTHER DETAILS' . THEREFORE WE HAD TO PAY 6 MONTH RENTAL (£625X6) UPFRONT PLUS £775 DEPOSIT!!! YES THATS 6 MONTH RENTAL UPFRONT. AND I KNOW FOR SURE THEY DIDN'T EVEN DO THE 'CHECK'. STAFF IS EXTREMELY RUDE, EXTREMELY UNHELPFUL, NOW I AM CONSULTING MY SOLICITOR TO HAVE MY FEE BACK AS THEY HAVE NOT DONE ANY CHECK SO WHY FEE? PLUS 6 MONTH RENT IS ILLEGAL!!! THEY RIP PEOPLE OFF COMPLETELY . NEVER EVER USE REEDS RAINS!!!
by Annoyed - written on 25/02/11
We have been trying to sell our house in Sheffield now for just under a year and are getting more and more frustrated by the day. Same old story as most, little contact with them if any, the only time they speak is when I ring them, don't get me wrong, nice people but just totally incompetent in their work nothing proactive or even reactive seems to happen. Thinking about changing agents but are they all this bad? Probably! With the current housing market in rapid decline I would expect a little more from them, having said that how much a little more is from doing nothing is still not enough! Stay clear from Reeds Rains!
by luvshef - written on 17/02/11
Like many others, I have found Reeds Rains to be dishonest. Oh they'll promise you a brilliant service to get your custom, but once they've got your money, they wont deliver. You end up chasing them up to do every aspect of a job you're paying them to do. We haven't just experienced this once or twice with one person, but several different times with several employees. When raising an issue of concern, they know how to say all the right things you want to hear but then it's like you've never had the conversation & nothing gets done. So FRUSTRATING! & a waste of money.
by - written on 13/02/11 (Not useful, 216 readings)
I CAN NOT PUT INTO WORDS JUST HOW ANNOYED I AM AFTER DEALING WITH THESE COMPLETELY INCOMPETENT PEOPLE. AFTER FINDING A HOUSE WE WANTED AND OFFERING ASKING PRICE AND A 5% DEPOSIT FOR IT TO BE TAKEN OFF THE MARKET SO WE COULD START CONVEYANCING I WAS TOLD NO THEY DIDNT EVEN ASK FOR FINANCIAL POSITION, DESPITE THE SELLER STATING THEY ... Read the complete review
by maureen delahunty - written on 13/02/11
I HAVE JUST HAD A FORTNIGHT OF HELL TRYING TO BUY A HOUSE THROUGH REEDS RAINS WOOLTON LIVERPOOL. I AM ABSOLUTELY DISCUSTED WITH THE WHOLE ORDEAL AND DEVESTATED THAT WE HAVE NOT GOT THE HOUSE. I HAVE SPOKEN TO SEVERAL OF THEIR COMPLETELY INCOMPETENT STAFF AFTER FINDING A HOUSE WE REALLY WANTED, WE OFFERED ASKING PRICE AND FOR ... Read the complete review
by - written on 16/09/10 (Useful, 223 readings)
As a landlord I've had a very bad experience with Reeds rains. They take a sizeable percentage fee every month but seem to do very little for the money. This last year I've even had the experience of my tenant phoning me up to complain that work he has asked for several times hasn't been done - and in one case this was work RR had ... Read the complete review
by - written on 08/07/10 (Very useful, 277 readings)
Needing to move house, I was facing the old question of whether to buy or rent. I popped into a branch of Reeds Rains to see what they had for sale at my end of the market, and how much I could get for my money. I'm one of those sorts of people who likes to figure things out for themselves, so when the sales person asked I ... Read the complete review
by - written on 21/05/10 (Somewhat useful, 550 readings)
I rented a house through ReedsRains in East Cleveland area. Everything was fine until I tried to get my £650 deposit back at the end of the tenancy. It's been almost 4 months and I'm still fighting. They don't return my calls, didn't even respond to a formal letter of complaint. While I was contacting them trying to get the money ... Read the complete review
by Elsey - written on 18/01/10
I went through Reeds Rains for my first private rental and it was nothing short of an awful experience. I had spotted a property and put down my deposit in late July, and as I didn't have to be out of my student accommodation until September, I assumed one month would be more than enough time to do all the necessary checks ... Read the complete review
by - written on 08/04/09 (Very useful, 482 readings)
I am an Estate Agent in the North East so therefore I have dealt with a number of Reeds Rains branches all over the North. Obviously like with every company there will be some competition (we want to sell a house before they do etc) but with Reeds Rains it is far more than that. We are friendly with the staff of ... Read the complete review
by Chris Ossett - written on 11/12/08
My experience with Reeds Rains was a nightmare from start to finish. I dealt with the Ossett branch - there are only three agents in the town so choice is limited - but the lesson I learned was simple. Just use any other company than Reeds Rains. The problems were constant, relentless really. But most of all they were needless. Error ... Read the complete review
by Catherine - written on 28/08/08
The service provided to me as a tennant with Reeds Rains (by Reeds Rains Management Team) was completely unsatisfactory. Fortunately we had few problems, however the problems we did have were dealt with anything but promptly and politely. When our Television broke it took over 6 weeks and as many phone calls for them to send somebody ... Read the complete review
by Ian - written on 14/03/08
We tried selling our house through Reeds Rains in the North East. It was a complete disaster from start to finish, they overpriced it, failed to get any viewings, and messed up those they did get. After a few months of no viewings with no advice from Reeds Rains on what to do, we got fed up, binned them off, and defected to Beercock ... Read the complete review
reviews about Reeds Rains