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Moving Made Easy!
Removal Services in general
Member Name: ladyvamp1
Removal Services in general
Advantages: Hassle free one stop shop for everything Removals
Disadvantages: Chasing the various companies to attend & give a quote
We have just made the move to South London from Epsom in Surrey as its nearer for my husbands work & we needed more space,My husband John left it to me to sort everything out with finding a removal company & I begun by searching Google for removal companies I selected three different companies to come & provide me with a quote,this was on my mother's usually sound advice & just how right she was soon became evident. I started with a Man & Van co as I thought that they might be a less expensive alternative,well they might have been if they had actually turned up to give me the quote I had asked for! I waited in & no one turned up so I called the number & it was redirected to a message service, I left a message & patiently waited in for a phone call or late arrival, after an hour or so I began doubting myself on the appointment date & time so I went on line & checked my emails & the confirmation was there in black & white, so I called again as I had to leave for another appointment & again left a message.After wasting half a day I went about my business.The next morning another company www.moving-mate.com were due to arrive at 11am & I still had not had a reply from the Man & Van brigade,to my suprise I recieved a courtesy call from a moving mate representative called Philip confirming our appointment,this was a better start already & this was further enhanced when he arrived @ 10.45 & apologised for being early, he showed me an identity card & gave me his business card with a direct mobile number for future contact.He stated from the off that he was there to follow my lead & that moving mate would do as much as they could to take the strain & the stress out of our move,the most important thing for me was this guy actually listened to me & understood. I showed Philip around our house & he continually made notes on the tour,asking my requirements for every room,offering their packing & box services detailing the associated costs as we went along,he said they could do as much or as little as we required & even offered to provide cleaners to come in following the move to ensure it was in the best shape for the new owners, I hadnt even thought of that! We eventually ended up back in the lounge & Philip advised me that he would provide two quotes for us one with them doing everything,from packing,dismantling the beds & wardrobes(another thing I hadnt considered),loading & unloading the lorry & unpacking & setting everything up at the other end, I was thinking MEGA BUCKS MATEY! The other quote would be for just a Man & van sevice arrive pick up,transport & unload at the other end. He promised that I would have both Quotes by the end of the day & would confirm availability on our chosen date, the whole visit took about an hour & he left thanking me for my time & giving them the opportunity to quote on our requirements he gave me a document with moving advice with a countdown from 6 weeks to the day of the move.I didnt tell him but I was impressed. Anyway cutting to the chase John arrived home at 6pm & Philip from moving mate had emailed him the quotes direct to his laptop as I had asked,that night we sat down & went through the two extremely comprehensive quotations,John agreed with me that it made sense to have as much help as we could afford as neither of us had the time between work & the kids to be able to sort everyting out,we both felt the quote with them to do everything option was a little more than we had budgeted but it covered all the angles including the things we had not thought of. We decided that we needed another quotation to compare with & I had already arranged for Bishops moves to come around the next day.The next day Bishops call to say they will be late,I agree to wait the hour they asked,then I get another call saying that it would more likely be an hour & a half this was 45 minutes after the first call but I agreed to wait, eventually the guy arrived 2 hours after our initially agreed appointment time a little flustered but seemed pleasant enough, however once he started talking there was no stopping him, "you need this" "you need that"," its expensive but we are worth it" being his favourite choice of phrase along with "costly but neccessary" thrown in for good measure & dont worry love well take care of it we hadnt left the lounge & he had already decided that knowing it was a 3 bed house with a garage was enough info for him to provide an estimate for their premier service & before I knew it he was off out the door promising a full quotation by Friday this was Wednesday.Well Friday came & went without recieving the quote as did Saturday,so Irang them on Mon, they apologised & I was promised I would recieve it by the end of the day which I did & as you do I jumped straight to the bottom to see how much well to say I was shocked & stunned & a little bit amazed is an understatement! the quote was almost double!!!! John came home & we went through the whole exhaustive process of comparing the quote to the one from moving mate making sure I had not made any mistakes & it turns out I had, cause moving mate had quoted for the cleaning as well & Bishops hadnt & they were nearly twice as expensive & despite us going over everything twice we just could not justify why the additional cost was there!
The next morning I called Philip @ moving mate & cheekily asked if they could do us a better price & I might be able to convince my husband to go with them for the full circle service option, he agreed to call me back once he sought approval for a further discount, he called back within 30 minutes & offered to take another £120 off the price,so I agreed & on the 04/01/2011 we made the move to our new home & the whole thing went like clockwork, the packers arrived early,the porters & driver arrived to begin loading & when we were leaving the cleaners arrived to do their bit,every member of the team was polite ,courteous & hardworking. We arrived at the new house & everything was unloaded,put in the right room,everything was unpacked & assembled,they even made the beds it was an absolute pleasure & I am truly glad that we chose moving mate & this was further enhanced when we recieved a beautiful bouquet of flowers the next morning with a card from the moving mate team wishing us Good Luck in our new home, so that was our experience of moving & it was certainly made easier by moving mate!
Summary: A mixed bag to begin with but the homework paid dividends