Gentleman & a Van provided moving & storage service within London. I had the following issues with them:

1) Packing was not done properly - this resulted in 20 broken items (glass & ceramics) and damaged surface on a chest of drawers. Many of the broken items were of sentimental value. The company claimed that their staff was properly trained.

2) They sent the wrong size van - too small: as a result the van had to go back & forth - I had to go ahed of the van to pick up keys from the estate agent; as a consequence the movers left my flat after me and 'forgot' to bring one chair with them (fortunately I was able to retrieve this from the buyers of my flat - but it was an inconvenience)

3) When filing my claim I discovered that in spite of my specific request for proper replacement value insurance they self-insured. (Unfortunately I did not get this in writing.) Their settlement agent claimed that the terms and conditions would take into account wear & tear (this was not very clear, I took some legal advice suggesting it should cover replacement) and assessed typically 50% of replacement value. I did argue my case which resulted in a threatening response as follows: "In view of the above I await you confirmation that you would like me to ask our Principals to sanction a written valuation and that you are happy to run the risk that the settlement Proposal will be reduced. Alternatively please sign and return the Discharge Form to enable us to proceed with your Claim."

I considered taking Gentleman & a Van to small claims court, but in the end I just did not want to spend more time and effort on this.