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Moving Home Company. The Worst company in the world
Removal Services in general
Author Name: JC Sotos
Removal Services in general
After having a surveyor coming to my place from "THE MOVING HOME COMPANY", looking quite smart and handing us a DVD package about the company, we decided to wait for the estimate. Once the estimate came with an Acceptance form on PDF file with the breakdown of service, we decided to go for them and have a "problem free" moving experience. My partner and I are flight attendants so we spend a great deal of time away and that is why we decided to spend the money and have that stress taken out of our hands. Far from reality, the experience turned into a nightmare from the moment I accepted and sent my card details and I am still going through it more than half a month later.
One of the staff members was so rude swearing and impolite that in the end we helped them getting things into the new apartment and assembled the bed ourselves because we could not wait for them to go. We ended up having to pay for a taxi to carry our own televisions unpacked , plus two other boxes, because they said there was not room in the truck and it was not safe. The following day I had to go to get my push bike myself. Bear in mind that they offered full packaging of goods and bubble wrap TVs, full covers for mattresses....my mattress was taken into the truck uncovered. The price included £40 for insurance; my washer-dryer is broken as a result of the moving and I do not think that I will get a penny for the repair.
They charged me £92.25 for waiting time on the original day of the removal because our flight was delayed but they did not wait at all and in the end it was us who waited all Friday for them to tell us in the end that they could do it on Sunday. I agreed to that under the condition they refunded the £92.25. I am still fighting with them to get that money back.
Overall, this has become such I nightmare that I wish I had done the moving myself, item by item. That would have been less stressful. The worst custome service ever and that's why I am seeking legal advice and I am so upset about the whole experience, which was supposed to have taken stress off us rather than give us even more, that I am willing to go all the way with this horrible company.
Summary: Never been so stressed out and disappointed in my entire life
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