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Removal Services in general
by M. Blagrove
I had the move from hell last year in using the services of Fox & Sons based in Cwmbran South Wales.
Having obtained the usual variety of quotes and having three salesmen around to cost the job we settled on Fox & Sons, who were not incidentally the cheapest.
Packing service? Forget it - many boxes were loaded ... without protective packaging and a valuable painting had a large portable television placed on top of it...
On a wet removal day valuable antique furniture was placed out in the rain before being loaded onto the van (and going into storage for 3 months...) - we were promised that these items would ALL be wrapped prior to removal.
The delivery of our goods 3 months later and 140 miles away was also a farce. Despite being given precise measurements of the access width to the new house a large van and trailer was used, the van couldn't get close access to our house so returned to its depot. The crew unloaded the 7 crates containing our goods and crammed them into a standard size furniture van and a box van for delivery the next day.
Several valuable items of furniture were badly damaged (more broken legs than a football team sees in a year...) or scratched - it was heartbreaking. We were covered by insurance and the claim covered a total of 25 items, including missing jewellery...
Also, all of the clothing put into storage smelled of damp and mould (a small statue had mould growing on it that had to be removed by a specialist company) - hardly a dry or appropriate storage facility then (the company had the cheek to draw our attention to the fact that the summer had been particularly wet....!).
It was 4 months after the move that we got all our furniture back from being repaired and emptied the last packing case!
Following our complaint Fox & Sons did refund some of our fees BUT the simple answer is that they should have returned our goods in the same condition that they were in when they removed them from our previous house.
Please, for your own peace of mind, if you are moving to/from South Wales use anybody but Fox & Sons based in Cwmbran....
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Removal Services in general
by R Greenwood
I paid Simpsons to ship goods as part of a consolidated container on the 29th of September 2012 to the US East Coast. At the time of booking, I was assured that while they could not give me definite delivery times, it was normally between 8 - 10 weeks with a maximum of 12 weeks. On that basis I booked with them.
I finally ... received my goods about 24 weeks after I gave it to them - on March 17 2013. Their customer service is very poor - when I asked when I would get my goods, their only response was that in their terms and conditions, they do not guarantee delivery. They then asked me to pay an additional £1,200 if I wanted my goods delivered on time. Alternatively, they told me to come to their warehouse and take my goods and that they would then charge me for storage!!!!
Without doubt, the worst consumer experience of my life.
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Allied Pickfords
by NotOn
My move was from London to Sydney. I would have to say the service received until delivery was good. However, all that became irrelevant when my goods were finally delivered and I discovered they were significantly damaged. Not only was it disappointing that my goods were negligently packed by Pickfords, it was also disappointing that ... the delivery staff, who were contracted to also unpack, tried to hide the damage. To add insult to injury, Pickfords then did their best not to honour the insurance contract they had sold to me. They were obstructionists and even lied through the process. I eventually got some compensation but had to take them to court to do so and this took over a year and much concerted effort. They truly put me through hell. I would not recommend them to anyone. Careful movers.. they are not! If I could give it a 0 rating, I would.
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