Touchstone are perhaps the rudest and nastiest lettings company i have come across. They are nice as pie to start with but then start to get nastier the minute you question them. We have a house with no working bath or shower plus very many other issues and this has been going on for over a month now, yet all they do is send workmen in to give quotes. They don't seem to care about the law or that people have lives. There main company is Paladin which is a holding company, and i believe they used to be known as Kyng properties limited ( who went into liquidation ). They will also send you random non payment letters, even when you are up to date, accuse you of things that have nothing to do with you and act as if you are nothing to them. They also never seem to actually know anything about your account with them, and I suspect there staff are all very under trained. This company suck big time as letting agents and i suspect they wouldn't even be able to sweep a yard properly. Completely un professional, totally ridiculous and don't even seem to understand or know the law.