Newest Review: ... that more workmen have to be called out at a later date. When it comes to renewing your lease they will bump up your rent whatever the market and guess what, for the new contract with your signature they will charge you an EXTORTIONATE fee. What???! A fee to sign up again which saves them time, money and aggro?! Yes - and there is no getting out of it as far as I can see. I live in a very ... more
Customer Townends Reviews (20)
by gill - written on 02/04/11
Don't rent from Townends, you will regret it, they do not represent their tenants, but are only looking to earn money. they charge £85 to renew a tenancy but this is only an email to all parties and when questioned about this huge amount they state it is in your contract, but it's not in mine. I was served notice before the end of my contact simply cause they wanted to put the rent up by £300 per month, they then wanted to offer me another tenancy including the huge charges. DON'T rent from Townends, they are money grabbing, horrible people working in the office who talk to you like dirt.
by Chris and Sophie - written on 20/01/11
Afraid that the poor reviews are not surprising after my experience. When we wanted to get things fixed they were unbelievably slow to act - when they actually do get things fixed they 'do it on the cheap' meaning that more workmen have to be called out at a later date. When it comes to renewing your lease they will bump up your rent whatever the market and guess what, for the new contract with your signature they will charge you an EXTORTIONATE fee. What???! A fee to sign up again which saves them time, money and aggro?! Yes - and there is no getting out of it as far as I can see. I live in a very nice flat which is getting less and less attractive every ... Read the complete review
by Chris Jeffery - written on 20/07/10
Avoid Townednds At all costsThey do not provide inventory details on moving in even after repeated requests. They are very unhelpful and make no effort to comply with the law regarding refunding of deposits.
by SED89 - written on 31/03/10
I've recently let my flat out to some tenants via Townends. After just 1 month I'm beginning to realise that this was a MASSIVE mistake! So far I've had to chase the management office 6 times to get a copy of the inventory (still haven't recieved it) and the essential certificates (which I've paid for!) I still haven't been told when the tenants actually moved in or when I'm actually going to recieved the first months rent (even though they've already been living there about month!) They never reply to e-mails or phone calls and when you do get through they just lie to you ('Oh, I sent you an e-mail'...well clearly you didn't as I wouldn't be ... Read the complete review
by Hate Townends - written on 16/12/09
Our experince of Townends Twickenham has been the worst we have ever had and i would strongly discourage anybody from working with this agency. It is not just the unhelpful lettings office staff, but now that we have moved out, also the deposits/end-of tenency team who after 3 weeks still refuse to reply to emails or telephone calls and as such, we are left without our deposit of £1600.