Don't rent from Townends, you will regret it, they do not represent their tenants, but are only looking to earn money. they charge £85 to renew a tenancy but this is only an email to all parties and when questioned about this huge amount they state it is in your contract, but it's not in mine. I was served notice before the end of my contact simply cause they wanted to put the rent up by £300 per month, they then wanted to offer me another tenancy including the huge charges. DON'T rent from Townends, they are money grabbing, horrible people working in the office who talk to you like dirt.
Afraid that the poor reviews are not surprising after my experience. When we wanted to get things fixed they were unbelievably slow to act - when they actually do get things fixed they 'do it on the cheap' meaning that more workmen have to be called out at a later date. When it comes to renewing your lease they will bump up your rent whatever the market and guess what, for the new contract with your signature they will charge you an EXTORTIONATE fee. What???! A fee to sign up again which saves them time, money and aggro?! Yes - and there is no getting out of it as far as I can see.
I live in a very nice flat which is getting less and less attractive every year due to Townends negligence, but as long as the money is being earned on commission I can't see them changing at all. The problem is, they don't seem to be accountable to anyone...
Avoid Townednds At all costsThey do not provide inventory details on moving in even after repeated requests. They are very unhelpful and make no effort to comply with the law regarding refunding of deposits.
I've recently let my flat out to some tenants via Townends. After just 1 month I'm beginning to realise that this was a MASSIVE mistake! So far I've had to chase the management office 6 times to get a copy of the inventory (still haven't recieved it) and the essential certificates (which I've paid for!)
I still haven't been told when the tenants actually moved in or when I'm actually going to recieved the first months rent (even though they've already been living there about month!)
They never reply to e-mails or phone calls and when you do get through they just lie to you ('Oh, I sent you an e-mail'...well clearly you didn't as I wouldn't be wasting my time chasing you if you had!!).
Then they have the nerve to try to charge £250 for a new shower screen (keeping in mind that mine is only 12 months old and probably just needs to be tightened to the wall). I've replied that I'll get my own plumber to sort the problem out but wanted to check to make sure that was alright, and guess what, no reply. Now I'm worried that the tenants will think I'm the one causing the problem when it's really Townends!
Completely resent paying all the set up fees and the monthly management fee for the rubbish service that they provide!!
Sorry for the rant, but though the 'full management service' was to prevent stress, not cause it!
Our experince of Townends Twickenham has been the worst we have ever had and i would strongly discourage anybody from working with this agency. It is not just the unhelpful lettings office staff, but now that we have moved out, also the deposits/end-of tenency team who after 3 weeks still refuse to reply to emails or telephone calls and as such, we are left without our deposit of £1600.
TOWNENDS ARE COMPLETE SCUM. I have recently ended a tenancy at a shared house of which I was a member for 1 year the 3 year term, upon leaving the property we have been asked to pay an extra £2000 on top of losing all of our existing deposit. This figure has been plucked out of the air with no evidential backup to pay for water damage to the ceiling caused by a leak.....which we reported......3 times....over the course of 2 weeks, which they did nothing about. I was then forced to fix the leak myself. We were also left without a shower for 3 weeks with no rent reduction to reflect this. Charged admin fees of £147 every time a housemate moved in, however there was no inventory review so we are also being expected to come up with a leaving inventory taken three years ago and about 10 different tenants ago.
Basically I can't even describe that "lettings office". I am a foreign student that rented a house from them. I paid them 4500 pounds but they would not let me live in the house !! because my housemate's previous landlord didn't have fax paper to send to them a paper I don't even know what they need it for. Even though I did everything I was asked to do and paid to them the full amount of the first six months still they wouldn't let me in. I was basically left homeless. Don't get anything from them or if want to do so go there with your lawyer. In addition to that the people were unbelievably rude, I told them I would be homeless and instead of helping me I was told that they have more important things to do rather than explaining to me those things !!. I don't know if I ll ever get my house, but I know that if you want a house don't go to Townends.
Townends have the craftiest, slimiest people working for them. Just look at them - butter would not melt in their mean mouths. What type of personality must work for them. Someone who is mean, tells lies, pretentious, greedy, back-stabbing, unhelpful money grabbers. (B * T C H E S). Messing around with people's livelihood is disgusting.
They should not charge you Admin fees. Your deposit should be protected by a scheme, it is a legal obligation by the Letting agencies (since April 07).
See a lawyer. I think if they do not pay up within the time (10 - 14 days), they can be taken to court and have to pay 3 times the amount of deposit back to you.
Check with Citizens Advice Bureau or a good Solicitor.
Good luck and keep us posted.
I am going to make sure I broadcast this to as many review sites as possible so that everyone knows about the scums.
I wish to add my review to Townends Letting in Egham. The ladies there are impatient, snobbish and rude. We've not even moved in, we paid a deposit to secure the flat, because the letting manager was impatient and argumentative and I thought do I really want to have this kind of aggro already even before moving in? I asked my deposit back and she refunded my deposit alright but she charged an admin fee for this? Can she do that? I'm thinking of reporting her to the HO of getting my admin fee back. I'd love to hear your comments on this.
the worst letting agent ever worked with, rented a property and had to live 20 days without a working boiler
We rent a property managed by Townends. Their sales staff were friendly and seemed to be very efficient. Unfortunately they were also blatant liars and everything they said would be done to the property before we moved in, still hasn't been done after 7 months and countless phone calls and e-mails to their property management team. We have also found their property management team very difficult to contact and very difficult to deal with. We have been incredibly disappointed with Townends and will deal with them again! They have ruined what should have been an enjoyable time in our flat.
I have been reading the reviews on the site about Townends and now know that I'm not the only person who thinks there incompatant,liars.I have been living in rented house for 7 months, i viewed the property 6 weeks before i moved in and was told that it would be cleaned,decorated and repairs would be seen to,as they had 6 weeks to do this i thought no worries! The day I moved in I spent in tears I could not believe that nothing had been done I was renting the property unfurnished there was still things in cupboards,cups plates ect bits of furniture,filth grease and grime! Broken cooker,Broken washing machine! I could go on and on, 7 months later still here living in a cold damp hell hole. I thinks the phonecalls I have made run into the hundreds! Still I have got know where.
I recently was looking for a house to let in Kingston/Surbiton area and I simply must disagree with all these negative comments. My experience was somewhat perfect! or maybe I was lucky enough to deal with a good location. I signed up in the Surbiton office who unfortunately didn't have anything suitable. They then drove me to their neighbouring office in Kingston (beyond the call of duty) don't these guys work off commission? not Foxtons at all. I felt really well handled. Anyways the team in Kingston were equally impressive and I found a cottage close to richmond park THAT VERY SAME DAY!!! to cut a long story short I found the process very refreshing and stress free. A BIG THANK YOU TO ALL PARTIES CONCERNED.
These people are the most arrogant liars I have ever met in London. We lived in a flat managed by Townends (Putney, managing office in Surrey) for 2 1/2 years, and they were the laziest property managers; we know this for a fact now that we let from Warren. (They are soooo much better!!!! Not to mention Townends charges loads of administration fees plus VAT at the beginning and every year when renewing contract.)
The average time for fixing problems was about 3 weeks if they actually did anything after calling them a millionth time. We didn't have a washer for a month!!! They tried to scam us to pay £1000 more than we had to for the rent, they deducted an unnecessary amount from our deposit (they told us the amount over the phone without detailed transaction), and they still haven't returned our deposit back after a month an a half.
The manner of the clerk is very rude and unpleasant, and they are the kind of people who make you feel miserable every time you contact them. I just want to get our deposit back asap so that I won't have anything to do with them for the rest of my life. NOT RECOMMENDED AT ALL. BE CAREFUL, THEY WILL MAKE YOUR LIFE A LIVING HELL!
I suppose it's in the nature of sites like this that the bad reviews tend to outnumber the good, but buying a house through Brentford Townends was such a dismal experience that I feel obliged to pass it on if only to help set expectations for others.
To sum it up in two words: spiteful and incompetent.
I suppose the signs were there from the beginning with the information leaflet containing details from a different property. The trouble really started, however, when the seller had problems getting a tenant to move out. From that point on, Townends lost all interest, leaving me sitting in limbo unable to find out whether the house was ever to be for sale. The seller himself eventually felt obliged to call.
Interest was only renewed when the problems were resolved, but only to push things forward as aggressively as possible. No help was provided with searches or advice on local environment checks; just "when are you going to close so that can we have our commission please?". The icing on the cake was when the keys to the property "went missing" after the sale was agreed while I had a decorator down from the north of England to give me an estimate. Two days later, the oh-so-professional sales agent "found" them in her handbag. Not a word of apology was forthcoming and I was made to feel that this was punishment for the delays in the sale.
Why do they tolerate such woefully petty, unprofessional and disinterested staff?
As a word of advice, I cannot recommend their conveyancer partners, Shoosmiths, either. I suppose it's my fault for doing it on the cheap - the centralise all the work at a centre in the Midlands - but you really get what you pay for with these folks. The only person you get to deal with is an office clerk. This is fine, unless things start to get complicated, at which point you're on your own. Think of them as being able to do the basic requirements of conveyancing but be prepared to become an expert yourself if you hit a complication, and you'll have it about right.
Overall: a dismal experience of slow, often inadequate service, combined with the feeling that you and your house purchase are just a huge inconvenience standing between them and their fees.
Avoid wherever possible.