Newest Review: ... in a very nice flat which is getting less and less attractive every year due to Townends negligence, but as long as the money is being e... more
Disorganised, Impolite and after the £££
Author Name: Chris and Sophie
Disadvantages: Slow, lazy, disorganised, greedy, rude, hard to contact,
Afraid that the poor reviews are not surprising after my experience. When we wanted to get things fixed they were unbelievably slow to act - when they actually do get things fixed they 'do it on the cheap' meaning that more workmen have to be called out at a later date. When it comes to renewing your lease they will bump up your rent whatever the market and guess what, for the new contract with your signature they will charge you an EXTORTIONATE fee. What???! A fee to sign up again which saves them time, money and aggro?! Yes - and there is no getting out of it as far as I can see.
I live in a very nice flat which is getting less and less attractive every year due to Townends negligence, but as long as the money is being earned on commission I can't see them changing at all. The problem is, they don't seem to be accountable to anyone...
Summary: Terrible in almost every way