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LOST KEYS & DOOR LEFT OPEN
Author Name: Very Upset
When looking for someone to market my flat in late February this year, I decided that Your Move would be a good bet. In addition to this, I also took up the option of the HIP pack, with payment to be deferred until the property sold.
During the last 4 months I have had a total of two viewings. The first resulted in Your Move losing the keys, the second resulted in my property being left for 2 days with the door not only unlocked, but left ajar!
After the latest episode, I decided to withdraw the property from Your Move and changed to an alternative agent who has proved to be exceptional on all levels. This step resulted in me being charged for my HIP prior to selling. When I requested that Your Move settle this as a gesture of goodwill, I was told the contract for the outstanding monies was with a 3rd party. At no time did they acknowledge that Your Move had already been paid by the third party.
After getting a totally unsatisfactory response from Your Move on all of the above, I have now referred the matter to the Property Ombudsman.
I would not recommend this company to anyone. The general level of customer service is appalling and they cannot be trusted with the security of your property
I have only given a one star rating as I am unable to give less.
Summary: DO NOT USE
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