Newest Review: ... and they said that s not a good idea, so I said ok go ahead and renew. Unbeknown to me that incurred an additional cost of £125! On c... more
Member Name: Andy781
I'm not renting but I'm letting my house with yourmove & to say they are useless is an understatement , they overcharged me for the inventory that was over 2 moths to find out why . still waiting for the credit back to my account over 1 month now , I was told by the complaints department I would not be getting 188 pounds because they have used 85 pounds to repair a plumbing problem out , why are the complaints department knowing of this before me and why are the sevenoaks letting office not informing of the problems. The standards are low & very unprofessional avoid yourmove.
THIS EMAIL WAS SENT TO ME TODAY
On checking your rental account and following referral to our Client Accounts Department, I have actioned the refund of the second inventory fee £188 you have been charged in error.
As there is an outstanding invoice payable to M J Keegan Domestic Plumbing for £85 - the refunded amount will be £103. A Statement will be produced confirming both these transactions.
I trust that this now finalises the matter and apologise again for the delay"
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