Newest Review: ... and they said that s not a good idea, so I said ok go ahead and renew. Unbeknown to me that incurred an additional cost of £125! On c... more
AVOID AT ALL COSTS
Author Name: DBT
Disadvantages: Dishonest and set their Lawyers on you if you complain
I used YourMove in Ilkeston, Derbyshire. We were already with another vendor when the Sales Man visited our house. He told me he had 2 people ready to buy our Property and would match their fee on the basis they would sell for a lower fixed amount. When I got my contract it had their fixed amount and a copy of the Sales details for our house. When I eventually found a buyer the store manager told me she was not interested what we had agreed verbally, and that she wanted the full amount, despite that not being what we had agreed.
I complained to their Complaints department against this sharp practice and asking them to investigate. So far all that has happened is I now receive regular letters and calls from their legal department telling me they will take me to court if I refuse to pay the full amount.
On top of all of this, the Store manager rang around all of the local solicitors to see if I had sold my house yet !! I never seen such outrageous behavior and have formally complained to the Office of Fair Trading
I can now see from other stories that this is common practice
Avoid them at ALL costs
Summary: Find a professional and trustworthy agent and steer clear of YourMove
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