Disgraceful,Disorganis ed,Disrespectful,Disin terested Dining at its worst! (A Taste of Oz)

Member Name: HFH7

Product:	A Taste of Oz
Date:	02/08/09 (67 review reads)
Rating:

Advantages: I discovered 'Rare' Restaurant in Norwich as a result!

Disadvantages: The original booking!

I booked a table for two to dine at the Taste of Oz on the 12th June 2009. date. It is a while since we had been there.
We arrived at the restaurant to sit in the new extension;It felt very cramped. The young waiter was unclear as to where we were sitting. We ordered a starter of breads and olives for two, Rib eye steaks and wine.
We waited 15 minutes for our starter , our drinks had still not arrived by that time, however these were brought after our starter was served, five minutes into our starter our main course was served I expressed my displeasure at having not finished my starter but was advised by the young waiter that the chef said "It was ready" so he had to serve it. The presentation was appalling the steaks we requested rare and medium rare were both extremely well done, the food appeared to have been shovelled onto the small plate. There was nothing appetising about it. I asked to speak to the manager, 5 minutes later I was told he had been informed and he would speak to the 'chef'. I requested the manager had the courtesy to come and speak personally to me the customer. I eventually relayed my dissatisfaction at the poor service, disgraceful presentation and complete lack of customer care that we had been shown in our half an hour stay. We decided to leave the restaurant. It was 8.30pm and we were hungry and angry that our evening had been thoroughly ruined. It was our fortune to make a call to 'Rare' restaurant in Norwich who invited us to come along.
I am not sure what has happened to the 'Taste of Oz'. I recall when it first opened and having enjoyed many meals with family and also colleagues, this was a different place altogether I witnessed that evening, the excuse for the poor service I received was 'We are very busy' I am sad to say that this will not continue if others have the same experience my husband and I had.
I will not recommend nor return to Taste of Oz but perhaps my experiences may be used as reflection, as in this financial climate there are many places who are trying very hard to provide an excellent service.

I sent this to the restaurant to give them the opportunity to respond, I recieved no reply, I re-sent , 2 weeks later I still have had no response.It is clear that we the customers mean very little to them.

Summary: Learn by my mistake and don't spoil your evening by booking here,they don't care.